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“Very colonial feeling” 5 of 5 bubbles
Review of The Phoenix Hotel Yogyakarta - MGallery Collection

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The Phoenix Hotel Yogyakarta - MGallery Collection
Ranked #6 of 193 Hotels in Yogyakarta
Certificate of Excellence
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very colonial feeling”
5 of 5 bubbles Reviewed 2 August 2014

Stayed 6/1/14 to 9/1/14. The ambience made us feel like we are in the olden era. Had a lovely experience riding in the vintage Mercedes. Breakfast was awesome and something unique was served which was the traditionally prepared Jamu.
Service is excellent!!
Special mention to our driver, Mr Ali Murtono, for being not only a hospitable driver but a tour guide as well.
Will definitely return.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Romino_Kartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 5 August 2014
Dear Romino_Kartini

Thank you for staying at our hotel and we are very happy to be part of your holiday in Art City.

We appreciate your recognition on the hotel excellent services which we will pass to all of our dedicated team especially Mr. Ali Martono which give you memorable experience during your tour, and your detail review will surely help many other travelers looking for Great Place for Holiday with strategic location in the centre.

We look forward to the opportunity of welcoming you and your family back soon

Warmest regards,
Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,145 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (548)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 August 2014 via mobile

Arriving in Yogja was overwhelming. The sugar feast week made the streets and traffic even more hectic as they normally are. We were expecting a not so relaxing stay the next few days in this setting.

The phoenix hotel changed that immediately. Behind the beautiful colonial facade is an oasis of rest and atmosphere. The several patios with restaurant, swimming pool, lounge, are really surprising an of a high archiectural quality. The restauration of the old building was done perfectly so you feel like being projected back in time when the Dutch were here.

Rooms (at least ours) are beautiful, well maintained and we had connecting rooms for our children what is not easy to find here.

Finally, the staff is very friendly and helpfull. You feel like a king at all times. Hopefully, the growing amount of tourism won't change there authenticity in time.

I would really recommand it!

Stayed August 2014
Helpful?
Thank TravelBenjamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 5 August 2014
Dear Travelbenjamin

Thank you for giving us the opportunity to be part of your Fantastic holiday in Yogyakarta and your

Review and recommendation are highly appreciated and will be shared with all of our dedicated team.

They will also be a very good reference for other travelers to find accommodation for a fantastic holiday and combined with lovely and friendly service in” Wonderful oasis in the middle of extra buzy Yogja”

We hope to welcoming you back here in the near future.

Kindest regards,

Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dendermonde, Belgium
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

What can I say. Super restaurant with great buffets. An amaaaazing breakfast. Fast and very friendly people. Super bedroom with double bed poolview on floor 2 (ground floor being 1). Well decorated rooms and hotel premises. Just a minor point ... Wifi could be a bit faster. If all MGallery hotels are like this hotel, I know how to choose some of my next hotels.

Room Tip: The rooms with pool view are super.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christiaan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 5 August 2014
Dear Kinderman

Greetings from your “2nd home” in Yogyakarta

Thank you. It's gratifying to read that you felt this way and your recommend us so warmly.
I will pass your very nice message to the all Team and it will give us the motivation to keep our efforts and commitments.

Thank you once again and looking forward to welcoming you soon in” an amazing place in Yogyakarta “.

Warmest Regards,
Thomas Evrard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

Upon arriving at the Phoenix Hotel Yogyakarta, we were immediately impressed with the hotel’s old world architectural charm. Rooms are very small, clean, and functional. I was travelling with family in a party of 7 split over 3 rooms. I requested one room to be equipped with an extra cot to allow three to share one room not knowing how small the rooms were. Rooms have very little space between the side walls and bed. The cot barely fit in the room and made for a wall-to-wall bed arrangement, with a 1.5m of walking space at the foot of the bed. I would not recommend this arrangement to others and hope my learnings here are helpful to future travellers that are considering this arrangement.

Our rooms had a balcony, however, faced out against the back alley, which didn’t make for the most scenic experience. Do yourself a favour and request a room facing the beautiful pool area located in another wing of the hotel. I know I will.

One interesting note about the cleanliness of the rooms: while the rooms and floors appeared spotless, I would recommend wearing the provided slippers in the rooms. We ordered room service one morning and the staff spilled OJ all over our floor. When staff came to clean the room, we noticed they used the toilet water from the bathroom as the water source and bucket for the mop. Yikes!

The restaurant had both indoor and outdoor seating. During breakfast, we were serenaded by live gamelan music in the outdoor atrium - an extremely pleasant way to start your day :) Food was good quality, however, service at the restaurant left a few things to be desired. On several occasions, I requested food from the omelet station (or during dinner, the nasi goreng station) only to have my food given to someone else, or request taken, but not honoured. This can be forgiven if it occurred once, however, this occurred several times during our stay. At one sitting for one order, I had to request my nasi goreng order three times before getting my food: the first request was unfulfilled; the second unfulfilled request was taken by a manager who provided an apology and guarantee to personally deliver the food to my table; the third and final request was only fulfilled by explicitly re-ordering and physically standing at the station directing the cook to ensure my order was fulfilled. Definitely an area for improvement.

We did not use the spa facilities but made full use of the beautiful outdoor pool. Location of the hotel is good and relatively close to attractions like Jl. Malioboro (5 min becak ride away) and Taman Sari (the water castle). Despite my issues with the restaurant staff, overall, staff were extremely friendly and helpful.

The Phoenix Hotel Yogyakarta is a beautifully designed and maintained building - and clearly a driver for me and others to want to stay at this hotel. Despite my “interesting” stories and experience with the restaurant staff, I would stay here again should I find myself in Yogyakarta.

Room Tip: Seek a room with a view overlooking the pool. The alternative is a view of an alley!
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank DavidHOh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 5 August 2014
Dear DavidHoh

Thank you for taking the time to write about your Stay experience with us.

We appreciate your “positive” and “not positive” input and I am glad to learn that you enjoyed the beautiful design and ambience that we provide. We do apologies for the problems you faced during your stay especially with the room and bad experiences in our service. The issues have been addressed to the concerned departments and training has been initiated to handle and improve in the future.

Our Standards of service are very important to us and we hope you will give us another chance to earn your trust.

I would like to thank you for your help and we hope to have the opportunity to welcome you back sometime in the future.

Best regards,
Thomas Evrard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

I'm travelling with 3 children below 13. My son got very sick as soon as we arrive at the airport. The staff was very friendly & helpful when we check in and gave us the connecting rooms as we requested. They even help me to buy medicine & arranged a GP (doctor) to check my son.
Highly recomended to stay in this hotel with beautiful set up for breakfast & all meals. The rooms are very big & comfortable. Great location as it's close to KFC & MacDonald if you don't know what to eat. 1 hr drive to Borobudur temple.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RenArwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 4 August 2014
Dear RenArwin

Thank you for taking the time to post your review and recommending us.

We appreciate your compliments on our hotel, friendly staff and your room. It is very enjoyable for us to note that you have enjoyed the stay overall and we are looking forward to welcoming you back in the near future with all your family.

Best regards
Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

I had four nights at the Phoenix in July with my 20 year old son on a language immersion. It was our favourite hotel in our three weeks across Indonesia. So full of history and ambience......with wonderful staff who do everything to make your stay perfect. We asked for a twin pool view room which was quiet, sunny and airy. We enjoyed the restaurant very much....particularly the Ginger tea......and the sugar selection. Reminded me very much of Raffles Singapore, without the outrageous price tag and hordes of tourists, it was like staying on a colonial palace stepping back in time. You should do the hotel history tour and the spa service was outstanding. Would go back in a heart beat......every time we entered the front doors, we felt at home. Thank you to all of our friends at the Pheonix.......we loved our stay!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AustraliaMegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 4 August 2014
Dear Australian Megan

Thank you so much for your comments on our hotel and for your appreciation of the work we are doing. It is a rare pleasure to receive this kind of appreciation, and I would like you to be sure that I have shared your comments to our team.

Thank you for brightening our day and giving us the extra motivation to continue serving our hotel guests with heart.

Thank you once again for your recommendation; we are waiting to welcoming you back in what we would like to be your home in Jogja.

Very Best Regards,
Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almere, The Netherlands
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Our stay in this hotel was excellent! Good pool, good restaurant, friendly staff etc. Airco was set very low each day but when we figured that out we simply raised the temperature. When we visit yogya again in the future we will book this hotel again.

Stayed July 2014, travelled with family
Helpful?
Thank l30n713n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review, 4 August 2014
Dear I30n713n

A pleasure to read your great review on The Phoenix Hotel Yogyakarta.

We are delighted that you enjoyed your stay with us and all went smoothly.

We hope you’ll have the opportunity to come to Yogyakarta soon and to have the pleasure of welcoming you once more.

Very Warm Regards,
Thomas Evrard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Phoenix Hotel Yogyakarta - MGallery Collection

Property: The Phoenix Hotel Yogyakarta - MGallery Collection
Address: Jln. Jenderal Sudirman no. 9, Yogyakarta 55233, Indonesia
Phone Number:
Region: Indonesia > Java > Yogyakarta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Yogyakarta
#4 Luxury Hotel in Yogyakarta
#4 Romantic Hotel in Yogyakarta
#5 Spa Hotel in Yogyakarta
#5 Family Hotel in Yogyakarta
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Phoenix Hotel Yogyakarta - MGallery Collection 5*
Number of rooms: 144
Official Description (provided by the hotel):
This legenderay hotel was initially built as private estate in 1918. Through the ensuing decades, the property changed hands a number of times, until a Dutch caretaker turned it into Pensioner Hotel. The Phoenix name was deliberately chosen by the last proprietor who hoped that it would remain intact forever, believing in the ancient myth of The Phoenix, the sacred fire bird symbolizing regeneration throughout eternity.The Phoenix Hotel is elegantly situated in down town Yogyakarta, the cradle of Javanese civilization. The legendary Malioboro Street is just nearby, while the world herigate Borobudur and Prambanan temples are only an hour drive. Yogyakarta's cultural heritage and picturesque settings emit a distinctive charm that seldom fails its visitors.The 144 beautifully appointed rooms are reflecting the ambiance of bygone era wrapped in modern comfort facilities, enabling its occupant to celebrate a glorious past without losing the beauty of contemporary living. ... more   less 
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Also Known As:
Phoenix Hotel Yogyakarta
Yogyakarta Phoenix Hotel

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