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“Clean hotel for small money” 3 of 5 bubbles
Review of Big Apple Dive Resort

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Big Apple Dive Resort
Ranked #27 of 51 Hotels in Puerto Galera
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Clean hotel for small money”
3 of 5 bubbles Reviewed 25 February 2014

Went there recently for a short break and I would go there again. The rooms are clean and the staff is friendly and helpful.

After I have heard that they have a 24/7 Restaurant at the beachfront I was a little bit sceptical about the noise factor, but the rooms are in the backyard and you get not bothered at all.

The price is reasonable.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joerg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 12 September 2014
Thank you for your positive comments. Big Apple is exactly as you described, moderately priced, clean, seaside hotel. We give great value for your money from rooms, food, and diving. In fact, the Big Apple Resort has the lowest dive prices in Sabang, check around, it's the lowest. Thanks again and hope to see you again soon....
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111 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Luzon, Philippines
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 15 January 2014

I have been staying at Big Apple for almost 5 years with my long time partner (1-3 times per year we drive down from Manila to go scuba diving)

Often we bring the family and book several rooms. Last month I booked a room for our arrival on the 26th / Christmas for a stay of 8 days. As always, our reservation was confirmed and we prepared to go scuba diving at Big Apple.

Only days before our arrival I received an SMS message from the “smile in your face but cheat and lie behind your back” Jona that our room was canceled!

It’s not acceptable for a regular guest of many years! She didn’t even try to help, instead, she dropped my call and never answered all my calls since then!

My partner and I were left on the beach at arrival despite having confirmed reservation with nowhere to stay over Christmas...that is NOT the way to re-live the Christmas story!
Big Apple and the lying front-desk manager did NOTHING to help. The fact that we been staying there 1-2 times a year and have spend several hundred thousand peso at this resort seemed to make NO difference at all!

So, don’t book and trust BA for they don’t care about their regular/returning guests at all, and you cannot trust their reservations!

Room Tip: Book to other resorts.
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  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank DR0bins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 11 September 2014
I want to sincerely apologize for the poor service you received from one of our employees. That employee is no longer working for the Big Apple. In fact, the entire management staff and all employees from that time period are no longer employed by the Big Apple. The Big Apple is now staffed with new management and new employees dedicated to providing the best customer service possible. We appreciate your business over the past 5 years and again apologize for the poor customer service you received. On your next trip to Sabang, please stop in and talk with the new Big Apple manger about the positive changes we have implemented.
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Travellers are raving about these Puerto Galera hotels

Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 11 January 2014

On 20 Dec 2013 we emailed Big Apple the following email:

We are a group of 17 people (12 are divers, the other spouses) and we would like to book 8 rooms at your resort, plus diving trips for the divers.

One of us has stayed at your resort before and it looks like your resort would be perfect for our group.

We are based in Amsterdam and will fly to Manila and rent a bus to go to Batangas and take a longboat to Puerto Galera.

The period we would like to stay at your hotel is Mon 17 March arrival and March 26 departure.

Can you let us know if that is workable for you, and which rooms will be available during that time?

We received no reply whatsoever.
We resend our booking request on 22 Dec and again on 2 Jan.
And although we received return receipt, we received no reply.

Clearly this resort is not interested in attracting business, so on 9 Jan 2014 we wrote the following:

We assume you are too busy to even reply an email and do not want our group to stay at your resort.

We understand, and we have this morning confirmed out booking with another resort who were happy to have our group in March, both for accommodation, food as well as diving.

We wish your resort all the best, for you must be booked 100% full 365 days per year to not even show the courtesy to reply our emails.

I am sure you do not mind that we let the rest of the world on Tripadvisor and other sites that you are too busy to book any more rooms for 2014 and too busy even to reply to booking/reservation emails.

All the best.

As accustomed by now; no reply.

Needless to say we booked our whole group at an other resort happy to have our business.

Klaas Vermolen

Room Tip: For a good room and responsive service; do NOT book at Big Apple but book one of the other resorts.
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  • Stayed January 2014, travelled with friends
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank KlaasVermolen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 11 September 2014
We apologize for the lack of communication and bad customer service you received. The Big Apple management and staff from that time period have all be terminated and are no longer associated with the resort. Sincerely hope on your next tip to Sabang you can give the new management and staff a chance to regain your business.
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Monte-Carlo, Monaco
Level Contributor
190 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
1 of 5 bubbles Reviewed 19 December 2013 via mobile

We had booked this place for about 2 weeks, ended staying one night and leaving the next morning.
The place is a total disgrace.
Our first room smelt of urine and the bathroom ceiling and half of it had fallen off...
We asked for another room and in the shower was a bucket for you... No water from the shower tap...
The whole place is dirty with drinks, food and other stuff lying around the pool and everywhere until the next day...
If you are a couple or a group Of friends DO NOT GO THERE!
If you a single guys that want to pick up easily however that might be a place for you...
Other than that the price is highier than other MUCH nicer places around...

Stayed December 2013, travelled as a couple
Helpful?
4 Thank AlexandraM60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 14 September 2014
Would like to apologize for the condition of our resort during your visit. New management and staff have been in place now for several months and are addressing the problems you mentioned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leicester
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 17 December 2013

For single men this is a great place for you to meet the locals and have some fun......... if you are travelling as part of a couple or family then this is not the place for you.

Our room was 500 pesos a night and it was definitely a case of you got what you paid for - a dingy dirty room with cold water and full of mosquitoes. However of course 500 pesos is very very cheap and we heard that the more expensive rooms are lot nicer. On the plus side the staff are really friendly, always happy to clean the room, change towels or generally have a chat with.

The food was expensive (compared to nearby restaurants) but very tasty.

The location is good, right on the beach although we preferred White Beach on the other side of the island.

Room Tip: Choose a room away from the bar, it gets pretty rowdy!
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shelly_here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 14 September 2014
Thank you for your review. You are quite right, you get what you pay for, however, the problems you mentioned have been noted and corrected. No matter what the cost of the room, it should be clean and comfortable. With new management and staff on station, we are addressing the problems that have been mention in other reviews. And yes the food is tasty and is now better than it ever has been. We have a new chef on staff from Manila, a trained culinary grad, and you can sure tell the difference. Great tasting food and huge portions, next time you are in Sabang please stop in to see the changes we have implement a sample the new menu.
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brisbane
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

I have stayed here many times over the years....just stayed here for 2 nights in oct 2013 WOULD NOT STAY AGAIN... ALL the food is shocking and the Australian manager has let the place go by allowing scumbag vendors to walk inside hotel like they own it and bug all the guests ALL THE TIME... THE ROOMS ARE OK BUT TOO EXPENSIVE FOR PHILIPPINES.....much better to stay at capt gregs sabang or better still go to Thailand..i understand its a dive resort but when my girlfriend and I wanted to use the pool it was allways full of wannabe navy seals in their dive gear.....NO GOOD GO ELSEWHERE

Room Tip: rooms around pool
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  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 14 September 2014
Sorry your stay here at the Big Apple was disappointing. We were aware of those short comings and have made changes across the board. There is new management, new wait staff and a new chef, please stop by to see the new Big Apple next time you are in Sabang.
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Pattaya, Thailand
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 15 October 2013

I can here with my partner on the recommendation of 2 friends. The Resort is given a glossy appearance on the website but in reality it is old and worn out . On arrival I thought oh my good what have I brought my partner to. Our first room which was the most expensive with four poster bed was infested with cockroaches so we immediately complained and was moved to a newer block room 30 which actually had plastered walls not the woven raffia type so we could actually see and entrance holes into the room. We stayed 8 nights and had no intrusion of bugs into the room however there away a cute rat seen outside on the landing together with huge resident toad. If you are into critters the no problem. The whole resort is run down so we ended up most evenings eating in the bar. The food was varied and we had not problems , try the pizzas they are huge. If I came again with my partner I would stay at a more up market resort. The transport arrangements made by Big Apple from Manilla to the Resort were excellent. Don't be conned into paying money for the trip to individuals on the journey. The fee is paid to Big Apple. Now to the diving, we brought out own equipment but as an instructor could tell the equipment they provide was of a good standard. The weather was unfortunately not good as we encountered the end of Typhoon usagi and it rained all week. The corals were nice and would have been better with sun light on them. If you have been to the Red Sea then you see nothing different here. The dive team were very helpful. Your equipment was put together before you arrived each morning, you then checked it and the boys carried it to the boat. All dives were just a few mins boat ride. Jason the aussy dive master was excellent, there seemed to be a resident instructor call Pedro who very rarely acknowledged us even though we dived there for 7 days. I think the resort is owned by an Australian guy who passed by the reception desk as I was paying. We stayed for 8 nights, had dived for 7 days and also eaten in the bar so had spent a lot of cash. Was disappointed that he did not say hi or asked if our stay was ok. Very poor customer focus. For people on a tight budget and like the bar 'activities' then this is ok.

Room Tip: Choose room 27 to 30.
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank timgledhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dive_Big_Apple, Guest Relations Manager at Big Apple Dive Resort, responded to this review, 14 September 2014
Thank you for your review. Many of the issues you mentioned have been corrected. New management and new staff have been in place now for several months and are slowly but surly making the Big Apple a better resort. Yes some of the rooms are dated, plans are in place to give some of the rooms a facelift and more attention. The bar and restaurant are adjacent to Sabang beach, its a seasoned beach side establishment with character that the locals and expats love. Please stop by the next time you are in Sabang to see the changes we have made and to try some food off the new menu.
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Additional Information about Big Apple Dive Resort

Property: Big Apple Dive Resort
Address: Sabang Beach, Puerto Galera, Mindoro 5203, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 51 Hotels in Puerto Galera
Price Range (Based on Average Rates): £
Number of rooms: 30
Official Description (provided by the hotel):
Best value for money resort with the cleanest and clearest Pool around! Lively Sports Bar and Cafe Party Bar and New Indian Restaurant! Friendly staff! Open to serve food and beverages 24HRS with a variety of special menu items daily! LIVE SPORTS on the BIG SCREEN. Happy Hours: 8am - 8pm in main bar, 5pm - 8pm in Sports Bar, 12noon - 8pm in BA Cafe! HQ Billiard Tables and Great Music! FREE WIFI! Nintendo Wii! ... more   less 
Also Known As:
Big Apple Dive Hotel Puerto Galera

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