We checked into this facility on July 8, 2013, primarily because other friends from Manila were meeting up there. Its an uphill walk up Sabang hill down a hidden path to get to the registration desk but the view and pool (although somewhat small) were worth it. Its about another 30 uphill steps to our room #7.
First night in #7 was quite pleasant other than dead television remote batteries that were immediately replaced by staff.
Second night was like being in a monster movie. The main room light began flickering and a loud crackling noise was coming from the fixture. This persisted for about 90 seconds and we then lost 95% of the light. I pressed another switch and was immediately zapped by a strong electrical shock. I told my girlfriend to start packing as we will be getting another room and went downstairs and advised staff of the problem. They immediately put us in the room next door, room #8. So far so good.
After spending a beautiful day on the water and at the pool, the girlfriend stayed at the bar with friends while I went upstairs to shower and relax a bit. Now, room #8 began experiencing the same electrical problem at the same main light location, again with flickering, loud crackling and then no light. I went downstairs and told the girlfriend my disbelief what was happening again and advised the reception desk accordingly. "No problem sir, we fixed room #7 and you can move back there." I in turn advised that indeed it WAS a problem as we were compelled to change rooms two times in two days due to the same electrical problem in both rooms. We were assured room #7 was again up and running, were promised a free night for the inconvenience and moved back to #7.
After another gorgeous day, the girlfriend again stayed by the bar with friends while I ran upstairs for a quick shower. I opened the door to #7, hit the light switch and no electricity. I hit every switch in the room and no electricity to the entire room. In the presence of friends I told the girlfriend we had no electricity whatsoever and asked her to deal with the problem so that I could avoid going ballistic on the staff. She was in disbelief about no electricity. I went ballistic on the staff in front of friends and other guests that were already aware of our electrical problems. Again, "no problem sir, we fix." I told them to fix my final bill as we would be relocating to another hotel.
Girlfriend didn't really want to relocate to another hotel but I had had enough of these electrical problems. Three strikes and they were out. Of course, upon being packed and ready to go, the electricity came on.
The final bill was 1,445 php in room charges for the final day without any mention by staff of the free night awarded to us as compensation for the nightmare the night prior. Room cost was 1,500 php. In the presence of friends, the manager told me that I owed the 55 php difference. I looked at my friend and said "I can't believe she just said that." She then realized the gravity of what she had just said and said that the hotel would waive the 55 php charge.
Apparently the owner of this place is Swedish and in Sweden at the moment with his wife. I was told by another Swede staying there that had the owner or his wife been on premises, the situation would have been handled differently with our safety and comfort being of primary importance. Staff didn't really care if the condition was there or not. These dangerous electrical conditions persist though. If they were dangerous enough for us to lose lights and electricity and for me to get shocked, then its only a matter of time until some type of an electrical fire starts at this place. There are NO smoke detectors in the rooms to give warning should a fire start in the walls or ceiling. This condition, if not remedied, is a tragedy waiting to happen.
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- Also Known As:
- Oriental Sabang Hill Hotel Puerto Galera