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“Bad service, not beachfront resort”

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Villa Fernandez Resort
Ranked #37 of 54 Hotels in Puerto Galera
Reviewed 5 May 2012

Their staff at the front desk would orient you first on the charges (transfer fees, corkage) even before they give you the key to your room. We encountered a rude and unprofessional staff who told us " alanganin namang bumalik pa kayo sa Manila"
It was because we were insisting that she should give us the rooms they initially confirmed to my friend.
The management and staffs don't honor their words. If you arrange something and they or they commit anything, make sure that you put it in writing. Even the the simplest transfer arrangement can't be done efficiently by their staffs.

The pool is located on the top most floor of the building and the stairs are steep.
Nothing to do in the area, there's no beach and it is quite far from white beach. They charge P1000 for the transfer.
Galera is experiencing power interruptions during day time and Villa Fernandez would not turn on its generator to at least provide a electric fan to their guests.

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
54  Thank Bhel_lakwachera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Fernandez Resort

Address: Palangan, Puerto Galera, Mindoro, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #37 of 54 Hotels in Puerto Galera
Number of rooms: 20
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