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“this hotel should be abandoned already”

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Villa Fernandez Resort
Ranked #33 of 52 Hotels in Puerto Galera
San Juan, Philippines
1 review
common_n_hotel_reviews_1bd8 34 helpful votes
“this hotel should be abandoned already”
Reviewed 10 December 2012

first of all, the place is too far from anything, not the beach, diving areas, places to eat, etc; you would to ride a tricycle each time. You would think, why go out if you could order a meal from the hotel? I would say, don't even think about it. The food is too expensive for simple meals. We were served with breakfast that wasn't satisfying. The coffee is not even free. The thing was, we asked one of their servers if the coffee was included in the breakfast meal, he said yes. But then, when we are about to check out, the front desk manager was asking for a payment. It was Php40 for a single packet of coffee and creamer. They didn't even prepared the coffee, you would need to make 1 for yourself. Also, when we got there, the front desk manager was telling us about the boat package, she was implying that we could save money by availing their package so, we said yes to her. But when we got to white beach, we found out that we could get the boat package cheaper there. So then, we called the front desk lady to cancel our arrangement. She said that we can't cancel because we are already registered (which is false) and if we cancel, they wouldn't allow us to avail the late check out and free shuttle going back to port. These services were not related to the boat package that we talked about but then the manager was trying to blackmail us with it. I know that these services are not entitled always to guests and it's as per hotel discretion but it is very unprofessional of her to do what she did. Yes, the view from the room was good (there are a lot of hotels with the same view anyway) and it was quiet there but the hotel facilities are crappy. The main light in our room was broken, they just gave an emergency light. The bathroom door was broken, the water heater in the shower was broken. They didn't gave us fresh supplies of toiletries; there wasn't even a trash can inside. I could go all day about this hotel but in short, I WOULD NOT RECOMMEND THIS HOTEL. They ruined our trip!?!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
34 Thank marysuzya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Manila
2 reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 May 2012

Their staff at the front desk would orient you first on the charges (transfer fees, corkage) even before they give you the key to your room. We encountered a rude and unprofessional staff who told us " alanganin namang bumalik pa kayo sa Manila"
It was because we were insisting that she should give us the rooms they initially confirmed to my friend.
The management and staffs don't honor their words. If you arrange something and they or they commit anything, make sure that you put it in writing. Even the the simplest transfer arrangement can't be done efficiently by their staffs.

The pool is located on the top most floor of the building and the stairs are steep.
Nothing to do in the area, there's no beach and it is quite far from white beach. They charge P1000 for the transfer.
Galera is experiencing power interruptions during day time and Villa Fernandez would not turn on its generator to at least provide a electric fan to their guests.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
54 Thank Bhel_lakwachera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Villa Fernandez Resort

Property: Villa Fernandez Resort
Address: Palangan, Puerto Galera, Mindoro, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #33 of 52 Hotels in Puerto Galera
Price Range (Based on Average Rates): £
Number of rooms: 20
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