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“Not your "usual" Galera White Beach Resort”

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Tribal Hills Mountain Resort
Ranked #4 of 52 Puerto Galera B&B and Inns
Certificate of Excellence
Makati, Philippines
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Not your "usual" Galera White Beach Resort”
Reviewed 22 January 2013

It's not your usual Puerto Galera White Beach Resort. This is a very beautiful property. The staff are very friendly and accommodating. I guess I was lucky to be able to visit during the birthday of one of the owners. I had free dinner during my first night and I felt very welcome. The owners are great.

The rooms are well kept and has a gorgeous view of Mt. Malasimbo. Their restaurant has an amazing view of the ocean.

You should try their Mindoro Sling, it's fantastic. Will be returning this April 2013! ^_^

  • Stayed October 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
3 Thank Albert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
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Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2013 via mobile

The ad through Metrodeal was accurate. The place is lovely and situated in the mountainside. Our balcony has a wonderful view of the mountaintop, with clouds rolling by. We didn't need the AC because of the cool breeze wafting in our rooms.

The people are friendly and accommodating. The wife of the owner even gave us some red wine when we had a drinking session during our last night there. The food was excellent. You get your money's worth.

The room was clean and the restroom was very spacious. It's a wonderful place to be alone and forget about the worries of city life.

For activities, we swam in their pool and trekked to Aninuan Falls. The trek is quite far so if your muscles are not used to scaling large rocks and walking through a a stream with a strong current then you might want to go snorkeling or diving. They also provide trips to the Hidden Cave and the Giant Clam Garden. They offer in house massages as well, especially when you get tired after all those activities.

Overall, it was a great experience and I would definitely go back with my friends.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizal
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 December 2012

It was through metrodeal that we were able to get the promo.

The place was very serene. It is located on a hill top where you can have a glance of the mountain side and view of the horizon. You'll surely fall in love with the place if you're a nature lover.

During the first day, we stayed in the resort. We took the opportunity to take a rest and feel the place. The swimming pool has a good lighting at night! I love its colors! When we had dinner, the prices of food were somehow expensive yet commensurate to its serving and taste. I love their chicken cordon bleu, pork hunter style and pork stroganoff.

On the second day, we visited Aninuan falls. It takes about 45 minutes to get to the area. Upon arrival, you may buy fresh buko (priced Php 50 each). If that seemed too expensive for you, just think that it would be your way to help the locals. We got back to the resort at 12nn because we enjoyed our swimming there.

After lunch, a guy (which is I think a partner of the resort) asked us if we wanted to try different activities outside the resort. Since we are a group, we chose the island hopping. As we got to the snorkelling site, the boatmen convinced us to do snorkeling. It was Php 200 per head including the gears. The water at that time is not very clear but I was able to see two 'Pawikans' (large turtle) in the wild! We fed a lot of fish and the corals were so big that you can almost step on it. But please, preserve the area and refrain from destroying these corals. :)

On the third day, we were supposed to go back to Manila when it was advised that there are no trips because of the typhoon. The owner was very kind to us that she gave us a discount. We stayed for another night. It is not advisable to stay outside because of strong winds and rain so we stayed all day inside our room to watch television. If you would be brave enough, you may try swimming.

On general, the owner and staffs were very accommodating. They try to address your needs and concerns as much as they can. This resort is good for those who want to relax and break-free from city life. Oh, the uphill ride was very fun! The whole family enjoyed it. Actually when we first rode in their service, we all chose to ride at the back. It was like a roller coaster experience! :D

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
3 Thank ChaOctiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taguig City, Philippines
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2012

We stayed at the hotel for 2 nights (Dec 9-11) and all i can say is "Great ambiance, very refreshing especially in the morning". However, a bit disappointment due to their poor wi-fi. Its understandable that the hotel is located at the top of the hill, so a big chance to have a bad signal.. Put a disclaimer on your free wi-fi, as the connection is really really poor. =l

We met the owner of the hotel and she's really simple. I loved the way she treated her guests unlike the other owners. Will come back surely! Job well done for the staff =)

Room Tip: Much better if your room is located at the higher floor. You'll surely love the view.
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  • Stayed December 2012, travelled with friends
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Helpful?
2 Thank brij023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 November 2012 via mobile

We had a lot of fun. The place is perfect! Very clean and the service is awesome. I love the food specially the bicol express. White beach is is 5mins away. If you want a quite place then you should try this resort. The shuttle service is always on time and the people gave us a very good service.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChoiOcampo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 September 2012

I was the one with Larissa party. In our group, I was the only one who had already gone to the island.

* First of all, we just came from a very rocky boat trip from Batangas pier so excuse us from being cranky. As our voucher has stated that the trip includes roundtrip transfers from the pier. The last time I was in Puerto Galera was when we still had to land on white beach itself. We were brought to the bottom of the resort's driveway by the boat service shuttle. We were also brought from the resort to white beach when we were ready to leave. IF this is the case, the resort should have clearly stated that pick-up and delivery point is white beach itself (Voucher: ROUNDTRIP TRANSFERS FROM THE PIER).

When will you get around to editing that most important line? there are less than 500 words for the entire highlights section. For those people who hate having to go through transfers, THIS will be a deal breaker.

* The steepness of the road approach. Yes they did provide a vehicle to bring us up and down the driveway.

But what they failed to inform you buyers is that there is a time cut off of 10PM. So if we stayed out late, we run the risk of being stranded at the bottom of the driveway. In daylight that road is considered as a difficult trek, what more at night. If we did not bring flashlights, what are we expected to do. The driveway also has some blind spots so in case we are attempting to go up and down that same driveway, we run the risk of being hit by a vehicle.

* The incident with another party I ignored. But the treatment while others in our party was swimming was another matter. A FEMALE STAFF was loudly stating while a friend and I was on our way to the pool "Kaya nga tribal hills kasi nasa hills" with a pointed reference to our group. I was not expecting to hear this type of comments from members of the staff to a group inquiring about the resort. This is aside from the comments made by the vehicle driver when we were on our way to white beach to leave. I have very keen hearing.

* Shuttle service schedules. The shuttle schedules was very inconvenient, we had to wait for 2pm to check in to the room, before we can avail of the shuttle service. Then the shuttle service to white beach was at 1:50pm. Do the math.

* Misleading website. the luxurious breakfast was
Longanisa meal: 1 pc egg, 1 cup rice, 1 small tocino around roughly 1 x 3 inches, coffee. And hot water from the thermos that has a slight film floating on top when poured on the cup. I already went to another resort in another province just a month before this trip. Their breakfast also included tea, juice, unlimited coffee and a bigger longanisa meal since there were 2 pieces instead of one.

Other comments:
* breaktaking panoramic view of Mt. Malasimbo and surrounding peaks. This is am not impressed. I had already gone to Bicol four times to view the mountain and that is classified as breathtaking. The view of the beach was too far away. If you squint and crane your body just right at the reception area, you might just be able to see the view.
* Air-conditioned rooms, the aircon in room 5 was only at a comfortable level and it had a bad habit of conking out. Pillow was too flat, this agravated a back problem.
* free WIFI within the resort. This is if you can find the exact spot where the signal is stronger. Even if you are outside the walls of your room. Good thing we brought our own.
* Guided trek to Aninuan Falls. We did not avail of this offer.

The whole point of going to Puerto Galera is to enjoy the beach. If I wanted to do some swimming, there are nearer alternatives rather than going there. Cleaner too (I admit my skin is very sensitive to pool water).

Thinking about the resort experience made me decide to not go back within the next five years.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Yvette127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacloban, Philippines
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 August 2012

We have the most memorable weekend getaway (Aug. 25-27).

We have booked in advanced. I called up Tribal Hills to make sure that we are getting a legit deal. After making sure, we bought the coupon and reserved our dates.

The coupon:
3-days/2-nights in Puerto Galera at the heavenly Tribal Hills Resort
Enjoy the famous white beach and relaxing music and entertainment
Situated on a hilltop 60m above sea level with breathtaking panoramic views on Mt. Malasimbo and the surrounding peaks
Spacious air-conditioned rooms with big, comfortable beds
Free WiFi internet within the resort
Daily luxury breakfast
Inclusive of 10% discount on food, local beers and spirits at Treetops Restaurant
Use of swimming pool included
Includes guided trek to Aninuan Falls
Roundtrip transfers from the pier

Upon arrival at Puerto Galera muelle, we expect a Tribal Hills resort shuttle service to be there to fetch us. However, we were told that they will get us from White Beach.

We saw the road up the resort and it was very steep. Steeper than the grotto in Baguio. Some of us were riding at the back of the pick up and there was nothing to hold on at the back of the pick up if not for the spaces between the back of the seat.

At the front desk, the house rules were explained rather hurriedly and impatiently by the receptionist. She repeated at least 3x that we should have our lunch at their restaurant. Php 240 for an order of adobo. Less 10%? I would rather eat out.

Now, the check in time is 2pm. We got there earlier and they did not prepare the room ahead of time. One guest was irritated already and the receptionist was answering her back, also raising her voice at the guest. Seriously?!

Remember how the check in time was 2pm? Shuttle service to the beach was 1:50 and we can only avail it after we checked in. I don't see the logic. However, there's a consolation. They will bring you downhill for free and the rest is up to you. Php20/pax for a tricycle going to the beach. You really have to ride. And it is indicated in their website that:
It sits on a hilltop 60m above sea level but still only a few minutes walk to the beach.

I would say that the rooms are okay. The bathroom has only one drain - in the shower area. Then we were told not to wet the other area since there's no drain. However, it is impossible because the partition is small and there is no shower curtain. One guest complained about it and she was told by one of the owners that perhaps she doesn't know how to use the shower. Neat, eh?

Luxury breakfast - I doubt I'd describe it as such. It's a simple breakfast.

Free wifi if it reaches your room.

Everything was great during the second night because of the performers at Hiyas Bar. It covered up our irritation from the previous day.

The day before we're about to check out. we asked the owner for clarification if we are still going to get a free ride to the muelle (free bec we've already paid) and he said yes. On the day that we are about to leave, we are in for another surprise. There's no free ride bec according to the driver, they don't bring guests to the muelle. Then when we arrived at the muelle, we saw other guests from the same resort getting a free ride.

To summarize, we appreciate the rooms, the pool, the jacuzzi use, and the free breakfast. However, the service we got was very lousy. Their website can also be misleading.

No more repeat for us at Tribal Hills.

Room Tip: Find some place else. There are plenty of other accommodations near the beach front.
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank Larissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManilaChief, Owner at Tribal Hills Mountain Resort, responded to this review, 16 September 2012
Here at Tribal Hills we exert every effort to ensure that our guests will find their visit relaxing and restful. It is with some regret therefore that we discover that your group apparently did not enjoy their stay. However we do find some of the observations in the review inaccurate and slightly odd.

For example you state that you' expected to be picked up at Muelle in Puerto Galera town'. We send a confirmation of booking to all of our guests, yours was sent to, and received at, your email address. This contains all of the information about your stay including that the point of collection / drop off for transfers will be White Beach. We will be happy to forward this to you again should you wish.

You refer to the steepness of our approach road and compare it to another in Baguio. We are not able to comment on the accuracy of the comparison but can assure you that, while the road is indeed steep (we are after all a Mountain Resort as our name suggests) we do provide a rugged 4 x 4 vehicle to ensure the safety of our guests and that many find it particularly enjoyable, likening it to a roller coaster ride .

You make several references to your perception of the treatment offered to other guests not in your party. We consider this inappropriate as this is a forum for comment on your own stay. We can assure you however, that with only one or two notable exceptions, our guests are more than happy with their stay.

You make observations on the check in and shuttle service timings. Both check in time and a detailed timetable for the free shuttle service are posted on our web site and therefore were available to you before you booked?

You say that you arrived early and were cross because the room was not ready. Please forgive our bafflement at this observation, the room was cleaned and ready for you by 2.00 pm as arranged.

Your statement that our website being 'misleading' without offering any substantiation for that statement is quite improper. We take great care to ensure that the website is informative and accurate. If you can point to any specific inaccuracies we will of course correct them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tribal Hills Mountain Resort

Property: Tribal Hills Mountain Resort
Address: Baragay Aninuan, Puerto Galera, Mindoro 5203, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #4 of 52 B&Bs / Inns in Puerto Galera
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tribal Hills Mountain Resort 3*
Number of rooms: 15
Official Description (provided by the hotel):
Sitting on a hillside overlooking the sea and with breathtaking views of Mt. Malasimbo and the surrounding peaks, Tribal Hills offers the best of all worlds. Close to Aninuan and Talipanan beaches, breathtaking mountain and sea views and a short distance from the nightlife at White Beach. With our own beautiful swimming pool, excellent food and free shuttle to local attractions we are a family friendly resort. Come visit us at Tribal Hills! ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Priceline, 5viajes2012 S.L., Agoda and Evoline ltd so you can book your Tribal Hills Mountain Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Tribal Hills Mountain Hotel Puerto Galera

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