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“We revisit” 4 of 5 bubbles
Review of Mermaid Resort

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Mermaid Resort
Ranked #18 of 51 Hotels in Puerto Galera
Certificate of Excellence
New Jersey
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“We revisit”
4 of 5 bubbles Reviewed 1 July 2013

We've stayed a few times now at the Mermaid Resort. The rooms, the resort, are always clean. Air con amazing and great water use. We travel with our youngest child and our nanny when we go. We get a two room place and it has a nice sitting area with a great big window overlooking the pool. The down sides for me are the noise from the pool table if you have a roudy all night group going. The room we stay in is right over it. The food is ok. Not great and not terrible. It is off the beach so away from the clubs. You do hear street traffic especially in the early morning when everyone is coming in.

The staff is very nice and polite. We've never had a problem.

As to the money thing. Yes it is quoted in US dollars. No, we can't reserve with our credit card. We can't reserve a flight on the major airlines either with a card from home. It has to do with fraud. Painful yes but, we use PayPal and so we do have some recourse if we ever needed it but, we have not. Even when it comes to exchanging money, which is arbitrary in many countries unless it is at the bank, the staff directs us to where we get the most PhP for our dollar. We've used our credit card to give final payment. Credit cards cost the owner about 3% so many places add it around the globe, even a few places here in the US. Ever notice the cash or credit price differences at the gas pump? Out bank and the Philipine banks charge a conversion fee. At some of the major stores there is an option to get your charge in Pesos, USD, or Euros. That's to avoid the conversion charge.

We missed diving for a big Typhoon. Our package was prepaid so we received a credit voucher for the dives we did not make. This does mean we need to return for the diving but I just returned from Key Largo and guess what their policy is if you miss prepaid dives due to weather? Yup, you get a voucher to come back and do those dives.

Well, we returned for those dives and they were as amazing as all the others. Some sites are definitely better than others but as a whole, this is the beast place we've been. The dive masters are amazing at finding all sorts of critters everywhere. They're friendly, responsible, and good at what they do. We're planning our next trip and it will be with Mermaid!

They aren't the most luxurious place in the Philippines to stay but they are certainly above average in every way.

Room Tip: The rooms close to the road are noisier. The rooms facing the street behind have a hovel view but th...
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  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gigidiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Perth
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 18 June 2013

We had no choice but to stay at the mermaid, rooms were massive and was right by the pool, cool if u like swimming.. Staff were very friendly, nothing was a bother for them....was a good stay was just a bit pricey compared to other places there but a nice hotel and would stay there again

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank launchmaster20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 4 June 2013

3 nights in the pool suite were a bargain. Close enough to the port to walk, far enough away to allow a great nights sleep .the rooms are huge , the bathrooms are fabulous and the air con ferocious .
The staff are friendly and the food is good ,

Had a super stay and wouldn't hesitate to return

Room Tip: The pool suites are worth the money , step out of your room onto the pool terrace
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  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tamara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 April 2013 via mobile

I love Mermaid! The room, the food, the pool, the location.. I love everything about it! Staff are friendly, food is great, pool is clean, rooms are superb! It's a short walk from the port and around it are lots of establishments. They take care of everything! We went island hopping and the boat men prepared our food. great for divers also! it was my first time to dive and was glad that Mermaid's dive master is an expert! No other galera hotel for me!

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Osheeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muntinlupa, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 April 2013

I liked the reviews I read and was not disappointed. We had booked the junior suite which was lovely, but I wanted to experience the outdoor spa bath outside the penthouse suite so we upgraded for the second night - no hassles! It is a beautiful, clean hotel with super food and excellent staff! We definitely will be returning!

Room Tip: The junior suite was bigger than we needed, the penthouse was smaller with more outdoor space.
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  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LesleyMH29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 April 2013

The Mermaid is a nice clean and well operated small Hotel with arround 30 rooms, and a cosy small pool area below the entrance. The Roms are equiped with Air-Conditions, Mini-Bar, Safety-Box, Ceilling Fan, DVD Player and Fat Screen TV. The Bar from the hotel is open for 24hrs. The restaurant serves good and tasty international food. The hotel staff is very friendly and helpful at any times. The Dive -Shop from the hotel is state of the art equiped with the latest technologie of filling equipment and Dive gear.
For my next Trip to Sabang I will stay and dive definately again with the Mermaid Resort!

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Oliver K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 March 2013 via mobile

We celebrated our 2nd anniversary in Mermaid Resort. Had the most amazing time. We opted for the complete round trip transportation and penthouse suite. It was perfect. Upon arrival to the Philippines, my boyfriend and I were greeted by the driver at the airport then we were driven to the pier near Batangas and rode on a private bangka. The gentlemen that drove the bangka then took as to Sabang, and they all helped in carrying our luggages to the resort. The resort was not that far from the pier, about 2 blocks away. When we arrived in the resort we were then greeted the most wonderful staff. Everything was as I had hoped and expected. But what amazed me was the courteous and friendly staff members. We made friends in the area, a lot of tourists in Sabang from all over the world. I'm definitely looking forward to the next time we travel to Puerto Galera. I wasn't too impressed with Sabang, but I was very impressed with Mermaid Resort.

Stayed March 2013, travelled as a couple
Helpful?
4 Thank f3zdatmoment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mermaid Resort

Property: Mermaid Resort
Address: Sabang Beach | Sabang Beach, Puerto Galera, Mindoro 5203, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Puerto Galera
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mermaid Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
Mermaid Resort Puerto Galera is the finest dive resort in Sabang, Puerto Galera. The waters around have been dubbed the center of the center of marine biodiversity in the world. Mermaid Resort features 40 large guest rooms and suites -- all exclusively furnished with the comforts of a modern hotel resort. ... more   less 
Reservation Options:
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Also Known As:
Mermaid Hotel Puerto Galera
Mermaid Resort Puerto Galera

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