Recently stayed at the Mermaid, I had stayed here before in 2012 for 10 days and enjoyed the location and service.
My stay this time was cut short and had to return to Makati for work, I had payed for a week in advance with my Visa card. After 1 night stay went to the receptionist and explained that I had to leave early. I was told I could get a "voucher" for the other 6 nights that was valid for 6 months because the was no way to credit my account...they certainly had no problem charging my account. I asked could they cancel the transaction and I would pay cash for the 1 night I stayed and was told it wasn't possible. I am no stranger to hotel stays and have never had this happen before. Also there was no cancelation policy when I charged my room (I did it in person at the front desk).
So just be forwarned that if you pay in advance with a credit card at the resort and have to leave early...you will only recieve a voucher for the balance valid for 6 months.
I did give them 2 stars because it is a nice place to stay and the service is good.
- Official Description (provided by the hotel):
- Mermaid Resort Puerto Galera is the finest dive resort in Sabang, Puerto Galera. The waters around have been dubbed the center of the center of marine biodiversity in the world. Mermaid Resort features 40 large guest rooms and suites -- all exclusively furnished with the comforts of a modern hotel resort. ... more less
- Reservation Options:
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- Also Known As:
- Mermaid Hotel Puerto Galera
- Mermaid Resort Puerto Galera