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“Very pleasant surprise” 5 of 5 bubbles
Review of Mermaid Resort

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Mermaid Resort
Ranked #17 of 51 Hotels in Puerto Galera
Certificate of Excellence
Canberra, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very pleasant surprise”
5 of 5 bubbles Reviewed 10 November 2013

First time traveller to Puerto Galera. Our room beside the pool was very clean, restful and welcoming. Staff were friendly and accommodating. It was lovely to swim in the pool after a big day travelling and sightseeing. The dive resort has excellent management, equipment and facilities, nothing was left to chance. All equipment was labelled and placed in baskets with divers name on it. dive locations were beautiful, plenty to see and not too strenuous. Overall a very enjoyable stay.

Room Tip: Nice to be on pool deck.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Juda_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
    64
    40
    16
    2
    6
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13
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
Suita-shi, Osaka, Japan
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

Whenever I stay in Puerto Galera, I choose this resort. All staff is very familiar and friendly. The restaurant serves good meals even many kinds of menu. The rooms and facilities are kept neat always and we can get enough volume of water in the bathroom that makes us refreshed after diving.
It's also convenient for traveler to settle room charge and diving fee at the same time by credit card.
I'll always recommend my friends who play diving in Puerto Galera.

Room Tip: I'll recommend the rooms apart from the front road because of quiet. In case that you use the ro...
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  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DICE2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 October 2013

we had stayed at the Mermaid for 5 days and i can say that it was an awesome experience for me. Staff are very accommodating and food are great. We did hidden treasure trip and snorkeling which i enjoy it very much. If you are a diver looking for a nice place to dive, i recommend you this place.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mochuslar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haiyang, China
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 9 October 2013

Recently stayed at the Mermaid, I had stayed here before in 2012 for 10 days and enjoyed the location and service.
My stay this time was cut short and had to return to Makati for work, I had payed for a week in advance with my Visa card. After 1 night stay went to the receptionist and explained that I had to leave early. I was told I could get a "voucher" for the other 6 nights that was valid for 6 months because the was no way to credit my account...they certainly had no problem charging my account. I asked could they cancel the transaction and I would pay cash for the 1 night I stayed and was told it wasn't possible. I am no stranger to hotel stays and have never had this happen before. Also there was no cancelation policy when I charged my room (I did it in person at the front desk).
So just be forwarned that if you pay in advance with a credit card at the resort and have to leave early...you will only recieve a voucher for the balance valid for 6 months.
I did give them 2 stars because it is a nice place to stay and the service is good.

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dan-D-flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 22 September 2013 via mobile

Resorts in puerto gallera are over crowded...too commercialize. So the accomodations depend where you checked in. Staffs in mermaid diving resort are polite, wifi is strong, in lobby they offered beers and snacks and incase you check in request a room facing the shore if possible. Because as ive said resorts are over crowded and some of the rooms located at the back of other resorts kitchen.so its a bit noisy at night and smoke and smells of food went to bathroom windows,just like what happend to us.

Over all if you went there to experience diving...the resort is fine and its amenities. But dont expect that you could swim in front of the resort because it dirty, like theres diving service boat everywhere and not so clean water, sometimes theres motor oil on water. You can swim a little far from the shore line. Or if you want you can go to sabang beach resort, other side of the island thru tricycle at 50 php to 100php (TRANSPO ARE NOT REGULATED so sometimes its up to you...if you think the price is not practical look for another ride and negotiate the price).

The diving location is very nice and i can recommend thier diving spot a good choice.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank opium30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

Stayed in a few different hotels in Sabang but this was easily the best, great rooms, good food and staff, also very private compared to other hotels, will deffo stay there the next time im in Sabang. Laundry service was an extra bonus and cheaply priced.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Leelo84664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

We've stayed a few times now at the Mermaid Resort. The rooms, the resort, are always clean. Air con amazing and great water use. We travel with our youngest child and our nanny when we go. We get a two room place and it has a nice sitting area with a great big window overlooking the pool. The down sides for me are the noise from the pool table if you have a roudy all night group going. The room we stay in is right over it. The food is ok. Not great and not terrible. It is off the beach so away from the clubs. You do hear street traffic especially in the early morning when everyone is coming in.

The staff is very nice and polite. We've never had a problem.

As to the money thing. Yes it is quoted in US dollars. No, we can't reserve with our credit card. We can't reserve a flight on the major airlines either with a card from home. It has to do with fraud. Painful yes but, we use PayPal and so we do have some recourse if we ever needed it but, we have not. Even when it comes to exchanging money, which is arbitrary in many countries unless it is at the bank, the staff directs us to where we get the most PhP for our dollar. We've used our credit card to give final payment. Credit cards cost the owner about 3% so many places add it around the globe, even a few places here in the US. Ever notice the cash or credit price differences at the gas pump? Out bank and the Philipine banks charge a conversion fee. At some of the major stores there is an option to get your charge in Pesos, USD, or Euros. That's to avoid the conversion charge.

We missed diving for a big Typhoon. Our package was prepaid so we received a credit voucher for the dives we did not make. This does mean we need to return for the diving but I just returned from Key Largo and guess what their policy is if you miss prepaid dives due to weather? Yup, you get a voucher to come back and do those dives.

Well, we returned for those dives and they were as amazing as all the others. Some sites are definitely better than others but as a whole, this is the beast place we've been. The dive masters are amazing at finding all sorts of critters everywhere. They're friendly, responsible, and good at what they do. We're planning our next trip and it will be with Mermaid!

They aren't the most luxurious place in the Philippines to stay but they are certainly above average in every way.

Room Tip: The rooms close to the road are noisier. The rooms facing the street behind have a hovel view but th...
See more room tips
  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gigidiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mermaid Resort

Property: Mermaid Resort
Address: Sabang Beach | Sabang Beach, Puerto Galera, Mindoro 5203, Philippines
Region: Philippines > Mindoro > Oriental Mindoro Province > Puerto Galera
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Puerto Galera
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mermaid Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
Mermaid Resort Puerto Galera is the finest dive resort in Sabang, Puerto Galera. The waters around have been dubbed the center of the center of marine biodiversity in the world. Mermaid Resort features 40 large guest rooms and suites -- all exclusively furnished with the comforts of a modern hotel resort. ... more   less 
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Also Known As:
Mermaid Hotel Puerto Galera
Mermaid Resort Puerto Galera

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