Firstly, let's not deny this place has an incredible view. All the beach from accommodation does and it is spectacular.
Beyond that though, we had a few minor complains about this hotel but they all add up, hence the rating.
Your room key, on the counter, 24 hours a day, with nobody at the desk!!: Whenever we handed our key in, they displayed it on the desktop for everyone to see. The desk was only manned 50% of the time and anyone could just walk up and take a key. El Nido seems like a safe place and we had no problems, but it doesn't fill you with confidence when you leave your room everyday. This links in to the service - it was hard to get any most of the time as they were not available.
Towels: They did not change our towels at all until we asked them to, and then they very reluctantly went upstairs to get some. The weather is very humid and the towels don't dry well so smell bad pretty quick. They should know this! Just add 50 pesos to my room cost!
Tours: They are clearly in this business for the money, which I know I know, they all are! But it was pretty damn obvious here. The only time they were being nice to you was when they were selling you something. We booked a private tour and they did us a good deal but the boat was very noisy the "guide" did not actually guide us at all and the lunch provided was very basic. We did a few other tours elsewhere and found them to be much better. Shop around. Don't take Rosanna's just because it's the cheapest, unless that is your only deciding factor.
Breakfast: They didn't seem to do any, they didn't ask anyway.
Staff/Service: The morning staff were kind and polite. The evening staff was a bit more money motivated and wasn't too keen to help. We did laundry and when it came back we were told "450 pesos". I challenged this and she said "Oh no hang, on....380 pesos". I still looked surprised and suddenly, "Ok ok ok...hang on......250 pesos". It didn't look good.
Overall I would say if you are expecting this and you are out all day, then enjoy the view in the morning and the evening and the convenience of the beach.
Shop around though, there may be better beach front options.
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- Also Known As:
- Rosanna`s Cottages Hotel El Nido
- Rosanna's Pension El Nido, Palawan Island