Upon arrival to the hotel, They did not have any of our reservation details logged, And they were completely booked and had no rooms available. We payed for a full rate Deluxe room through agoda and provided all transaction and booking confirmation details, This was not enough to gain the deluxe room we originally booked, only solution they could offer us was a small shabby room that would also incur an extra fee, They refused to show us the Deluxe room, (Hate to think what it was like if the tiny room was more expensive then the deluxe room) No refund was offered either. We did not feel like paying additional money for a very below average room that was ridiculously over priced. Basically we were were cheated out. we did not feel welcome to stay there either, Hotel management were very rude, The head manager whom was upstairs didn't want to talk to us. The front of house staff did not have a resolve. We ended up dragging our luggage around the small village until we found a suitable hotel. This option seemed better then paying additional money to this most undeserving, unprofessional and inhospitable hotel.
This was our first night in El nido, luckily the rest of the places we stayed at were spot on and the people were very nice, genuine and attentive.
I would strongly avoid this hotel at all costs and not consider an option, A hotel that scheme fee's from customers might get them small short term gains but i believe a place like that will not survive.
Shame people like that give places a bad reputation.
- Official Description (provided by the hotel):
- APTR (a place to remember):offers island hoping tours,diving, night diving,with bar and restaurant, arrange other activities like in land tours to Nacpan Beach, Las Cabañas Beach or maremegmeg beach, night swimming, Zipline and Limestone trail tracking (Ferrata Nature Interpretation and Eco Tourism Adventure Trail ... more less
- Reservation Options:
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- Also Known As:
- APTR - A Place To Remember El Nido, Palawan Island