I was there for an official business trip. The following were my experiences during my stay.
Pros:
Excellent Customer Service
-How I wish all the frontliners in the hotels were all this kind, nice and very accommodating. Everyone would certainly love their stay.
Free Shuttle Service
-If you prefer solemnity, privacy and romantic, and if you want to spend sometime in a kind-ish far place away from the City, choose this hotel. They offer multiple times free shuttle from Hotel to Robinsons to Airport (Vice Versa); the drivers were all kind too.
Beach Front with a very cold aircon (I love this part)
-You get to see the sunset, sunrise. but not that advisable for a swimming. They have pool though.
Cons
Food.
-I heard during our stay that the restaurant is a supplier or a concessionaire, so I assumed the Hotel can't monitor the quality (I hope not). We ordered twice, and we did not like it.. twice. Plus the price is not that reasonable to its taste. (Staff there were not friendly during our breakfast. They are probably tired, I understand this part, since we were the last group to eat breakfast.)
-Since its kind of far from the city proper, we bought groceries before heading back to the hotel.
Room Facilities
-We extended our stay there and requested for a make up room, expecting that the sheets will be replaced like the usual 4 - 5 star hotels do. However, to my surprise, they don't allow it cos according to the staff, we are still there, so no bed sheets were replaced. Find it not hygienic. (I totally wonder why, other hotels change sheets every day. Even without a request. They explained it too kind. so plus points for customer service.)
-Sliding door is broken too. Comfort Rooms need some renovation. and lighting in the hall way.
In summary, I still enjoy our stay. Kudos to your Customer Service. Very lovely frontliners. I like this better than the one in General Santos.