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“Excellent service, simple hotel”

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Ipil Suites Puerto Princesa
Ranked #20 of 47 Hotels in Puerto Princesa
Certificate of Excellence
Nairobi
Level Contributor
153 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Excellent service, simple hotel”
Reviewed 1 June 2014

Stayed in this hotel for a meeting elsewhere. The hotel is quite basic, rooms are small and bathrooms minute. But there is TV with many international channels, shower is hot, and not so bad internet. Staff are very kind and professional. They arranged most of our outings. The 4th floor is a large veranda where you can have your breakfast and order other meals. Again, great service here.It is a bit noisy inside the rooms because corridors and steps are very close to room doors. It is also surrounded by private houses with dogs who bark throughout the night. And if the neighbor decides to burn the rubbish, you cannot stay in the veranda....

Room Tip: I think the best rooms to say must be the ones facing the main road and as high as possible.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trish t, Manager at Ipil Suites Puerto Princesa, responded to this review, 20 March 2015
Hi Helena,

Thank you for taking the time to post a review.
Our objective at IPIL is to make your stay as relaxing as possible and create a home away from home atmosphere. We welcome your reviews to ensure we deliver on our promise.

We are glad you enjoyed the location, roof deck restaurant, the service and friendliness of the staff. We always aim to put the guest first.

We also offer other rooms which have spacious bathrooms and room size as well as the standard rooms which are priced accordingly. The neighbor issue has been addressed and the tranquility and fresh air can now be enjoyed thoroughly.

Thank you again for your patronage. We hope to see you again at IPIL Suites.

Ipil Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Karachi, Pakistan
Level Contributor
111 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 May 2014

Stayed just over a week on business. Overall the place is not bad. The rooms are clean albeit mine was tiny. Nowhere to put luggage. There was no lift either. The air-con was good and you also have an option of using the ceiling fan. TV had all the standard channels. Bathroom was also small but the shower had hot water. The internet was really poor though it seemed to be better on the rooftop. My biggest issue were the noisy dogs living next to the hotel. They barked all hours of the day so try to get a room away from the residential sides. Food was OK - breakfast was a bit limited but the fruit was always fresh and local dishes were mostly available which was a nice change. Staff were friendly and efficient. It is certainly good value for money and you have a lot of restaurants within walking distance, the hotel food is average. Its also 3 mins from the airport but fortunately the right side of it so you don't get all the air-traffic noise, though you can hear the boarding announcements :-), and is ideal for those early morning flights back to Manila. Would stay there again.

Room Tip: Make sure you are not put in a room next to the residential area and their noisy dogs.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jejeel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trish t, Manager at Ipil Suites Puerto Princesa, responded to this review, 20 March 2015
Hi Jejeel,

Thank you for taking the time to post a review.
Our objective at IPIL is to make your stay as relaxing as possible and create a home away from home atmosphere. We welcome your reviews to ensure we deliver on our promise.

We are glad you enjoyed the value for money, the location, the service and friendliness of the staff. We always aim to put the guest first.

We are in the process of improving the internet strength and will hopefully deliver convenience to our guests. Apologies for the interim inconvenience. We also have other rooms available with spacious living area and bathroom. The neighbor issue has been addressed so the noise elements will no longer be an issue.

Thank you again for your patronage. We hope to see you again at IPIL Suites.

Ipil Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2014 via mobile

Service is not that good. Does not have a proper food selection on breakfast. Location is a bit far from downtown. We waited for the driver to pick us up from the airport and the hotel is just two blocks away.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank ed t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trish t, Manager at Ipil Suites Puerto Princesa, responded to this review, 20 March 2015
Hi Ed,

Thank you for taking the time to post a review.
Our objective at IPIL is to make your stay as relaxing as possible and create a home away from home atmosphere. We welcome your reviews to ensure we deliver on our promise.

It is with regret that we were unable to maintain our high standards during your stay. Rest assured this was an isolated incident and we have ensured that the front office is retrained to conduct effective communication with our transportation department.

Please do accept our sincere apologies. I do hope we were able to redeem ourselves during the rest of your stay with us.

We will endeavour to continue to learn from this incident and have put processes in place to rectify the miscommunication between our departments.

Thank you again for your patronage. We hope to see you again at IPIL Suites.

Ipil Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014

Stayed here from April 29-May 01, 2014. I initially chose Ipil Suites because of its price point. It's affordable and is located in the city center, close to the airport the main road (Rizal Ave). It's a smallish hotel without a pool, but who needs one when you have the beach just a boat ride away? The staff were always friendly and accommodating. The tours arranged for us all ran smoothly. The room and the linens were always kept clean. Air-conditioning and the water pressure were good. Wish there was a hair dryer provided (but it was no big deal, really). The breakfast spread was just ok, but offered quite a few choices.

We had our Honda Bay Tour on our last day. They let us use the room for free to freshen up and take a shower before heading to the airport at no additional cost. Really appreciated this.

Would stay again!

Room Tip: get a lower level room as there is no elevator.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1callisto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trish t, General Manager at Ipil Suites Puerto Princesa, responded to this review, 15 May 2014
Hi 1callisto,

Thank you for staying with IPIL and for your favourable response.
We appreciate your feedback and use this to continuously improve our service to our guests.

Rest assured we are in the process of providing hairdryers and improving the food options.
We look forward to welcoming you back to IPIL, where service always comes with a smile.

Warmest Regards,
IPIL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
269 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 22 March 2014

This is a nice hotel.
10 mins walk from the airport but it does go in to a private road with cobbles so if it rains there will be puddles and maybe mud too which has lost a few points.
I was lucky to get there two days after it rained a lot. just a few puddles.

The hotel once you get there down a road is very nice. looks clean and they light the path at night.
walk takes 2 mins.
Once inside everyone is friendly and helpful.
They have a roof top restaurant which they also do room service .
They also organise tours and free airport pick up and drop offs.

Trikes to town takes 5 mins and there are trikes all the time on the main road.

Outside there are restaurants and even one on the corner at the main road.
At night time there is no food around so shopping for the night will help.

Even though it is close to the airport, I didn't hear any noise .

I got triple bed and the room was smaller than I imagined but cosy.
They do not have a safe.
The shower was great and the water was hot.

They have Aircon as well as a fan.

I am very please with this one and I didn't mind travelling to town as it is so close and inexpensive.

Room Tip: the triple bedroom is great cant add photos as tripadvisor doesn't let me at the moment
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chi1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 January 2014 via mobile

Service here is really good - staff is polite and prompt. They took over our itinerary well on our last day, when we said we're checking out and nowhere to go till night (since our flight back to manila is at 7pm). They allowed us to leave our luggages at the their storage, arranged our honda bay tour and made sure we'll be back on time for our flight. When we got back, they let us use one of their rooms so we can take a bath.. With no extra charge :) the location is also perfect as you can just walk from here to the airport, and other famous restaus along rizal street. In spite of that, they still give free shuttle ride to and from the airport! (30 seconds ride to save 3 mins of walking? Wow!)

Im giving 4 stars though (not 5) for the unpleasant view of our room window (room 207) and for the too small bathroom - not too big deal for me though because the bathroom is clean, dry, complete with towels and toiletries, and also had hot shower. :)

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Leda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mermaid Beach, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 January 2014

We stayed very briefly for 1 night on the way to El Nido and 1 night on the way back leaving Puerto Princesa. For our purposes the location was very convenient. The rooms were clean and comfortable and the staff were very helpful. I would certainly stay again if I were transiting through Puerto Princesa.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ipil Suites Puerto Princesa

Property: Ipil Suites Puerto Princesa
Address: Rizal Avenue, Puerto Princesa, Palawan Island, Philippines (Formerly Ipil Travelodge Puerto Princesa)
Region: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Restaurant Airport Transportation
Hotel Style:
Ranked #20 of 47 Hotels in Puerto Princesa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ipil Suites Puerto Princesa 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ipil Suites Puerto Princesa Palawan Island

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