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Reviews (383)
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Reviewed 14 March 2015 via mobile

For a 3.5 stars, it's very cheap. the rooms are very nice with a big pool. Staff are always happy to see you.

I love the breakfast pancakes, they can make any characters with your pancake.

Their airport drivers are very accommodating to drop you someplace that is on their way to the airport, and even schedule ur pick up on their way back to the hotel, free of charge.

Stayed: March 2015, travelled with friends
2  Thank EyeCandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azizaparadisehotelh, Manager at Aziza Paradise Hotel, responded to this reviewResponded 24 March 2015

Dear EyeCandy C

Warm Greetings from Aziza Paradise Hotel—your enchanting paradise in the city!

Thank you for your kind review. It is always a special treat for us to hear from our guests who have taken the time to commend our efforts.

Our customize pancakes is really a top notch in our hotels, our chefs could make something special just for you.

We hope you can visit us again in the not so distant future.

Alma Garcia
Hotel Manager

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Reviewed 14 March 2015

its a nice hotel, with a very nice pool. child friendly.
the ambiance is very relaxing, very tropical.
modern design for the buildings
a very spacious lobby. good for the family they have this play room for the kids.
rooms are comfortable, save for the dogs barking at the neighbour.
shuttle service is free, thats a plus.
staffs are friendly and helpful specially the front desk and housekeeping. also the security personnel, always lending a hand when we need tuktuk.
problem is the menu, always out of stock in some foods.
will definitely come back soon.

Room Tip: choose family room for group
  • Stayed: March 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank rajek m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azizaparadisehotelh, Manager at Aziza Paradise Hotel, responded to this reviewResponded 24 March 2015

Dear rajek m,

Warm Greetings from Aziza Paradise Hotel—your enchanting paradise in the city!

We are delighted as we read your feedback regarding your recent visit with us.

Since we aim to provide our guests a comfortable and enjoyable stay, we are happy to know we were able to meet your expectations.

Thank you again for your comments and we hope that you will have a more enchanting stay on your next visit to Aziza Paradise Hotel.

Alma Garcia
Hotel Manager

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Reviewed 14 March 2015

Booked this hotel for an overnight stay to catch a flight out the following day. The check in process was relatively painless. After travelling 6 hours from Lagen Island, El Nido, we just wanted to rest. As we were about to lie down, pulled the bed cover off and found pubic hair and what appears to be wet semen stains on the bedsheet. Requested housekeeping to change the sheets and also asked to speak to the duty manager who seemed to be unavailable. Eleanor Yu, who seemed to be the person in charge in lieu of the manager, showed up at our room with two other staff members as she said the manager was at a meeting. She brought a piece of cake and two glasses of water (I guess to try to appease my husband and I as were very disgusted and upset). Only after my husband expressed extreme disgust and asked Ms Yu if she would sleep on that bed, did she offer an alternative room.
Dinner was another big disappointment! Ordered the 'mom's fried chicken' which the menu described as half a chicken. Requested if possible to have only breast and wing pieces as we don't eat thighs or drumsticks. We were told by our waiter that the kitchen staff said they could not change the pieces as it was already pre-set. We reluctantly agreed as there were no other restaurants available and it was past 9 pm and we were already tired. Fully expecting a variety of pieces that would constitute a half chicken (1 wing, 1/2 breast, 1/2 back, 1 leg, 1 thigh) another letdown! All five of dried up pieces of fried chicken were thighs! We sarcastically asked the waiter what kind of chicken had 5 thighs! The chicken was inedible and looked like it was reheated or had been left under a salamander all night! I ordered fresh mango juice but was told they sold out. Upon the waiter's recommendation, I got the fresh Buko juice. How can you go wrong with coconut juice. Buko is supposed to be young coconut. The coconut should easily be scooped with a spoon after drinking the juice. Well, I had to use a knife in order to get any of the coconut off. I thought the spoon was going to break. That's how hard the coconut was.
After returning to our room, the cake that was brought by the manager was crawling with ants!!! We called the front desk to remove it from our room. Thank goodness we still had bug spray...
Avoid this hotel at all costs! The hotel's pictures on the website so deceiving. Very poorly managed! When you express a concern, the staff looks at you with a blank stare. You cannot blame the staff entirely as it is up to the owners and senior management to properly train their staff on how to improve the customer experience. There is absolutely no quality control. The housekeeping officer who apparently approves the rooms before new customers check in should be reprimanded. Their so called chef should be re-educated and made to eat the food the serve. Thank goodness we are onlymat the Aziza for one day! It's too bad our otherwise wonderful first trip to Palawan ended on a sour note. Kudos to Sheridan Beach resort in Sabang and BRAVO to the Lagen Island Resort in El Nido! These two hotels know how to provide great customer to people visiting Palawan!!!

  • Stayed: March 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Victoria_G08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azizaparadisehotelh, Manager at Aziza Paradise Hotel, responded to this reviewResponded 24 March 2015

Dear Victoria_G08,

Warm Greetings from Aziza Paradise Hotel—your enchanting paradise in the city!

Please allow me to apologize for the inconveniences you encountered during your stay. Your feedback is highly valuable to us. Rest assured that the concerns you have raised had been shared and discussed with the team to avoid this from happening again in the near future. Trust that Aziza Paradise Hotel will continuously strive to give its guest an enchanting and memorable stay.

We sincerely hope that we will be able to welcome you back to Aziza Paradise Hotel!

Alma Garcia
Hotel Manager

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Reviewed 7 March 2015

I've been to Puerto Princesa and its hotels many times and I can say that this is the best hotel I've ever been in the city!

At first, I was skeptic when I saw the photos on the internet and thought it's another "good only in the photos" hotel like others - but no! Aziza is "what you see is what you get"! If you see their very nice photos of the swimming pool, rooms, etc., expect those surreal in their location!

VERY NICE FACILITIES

They have a very nice swimming pool where kids will enjoy at daytime and couples will at night; they have a very spacious and classy lobby which will already set your expectations on the onset; they have spacious and relaxing rooms; and they are also on their way in creating outdoor activities (i.e. wall climbing) within their vicinity!

GOOD FOOD

While enjoying their pool, you could order snacks and side dishes at their bar beside the pool. I recommend their Pepperoni Pizza which we ordered many times and which my siblings can't get enough of - they even want to go back to PP just because of the pizza. LOL. Their restaurant breakfast is also good - a lot of plus points for their customized pancake! We ordered Hello Kitty and Pikachu pancakes! <3

VERY ACCOMMODATING STAFFS

The standard check-in is at 2:00 in the afternoon but because my family arrived in the morning, the hotel staffs were very kind to accommodate my family and provide our room as early as possible - very much appreciated by people who didn't have sleep yet due to the flight's schedule. Their staffs are also reliable and very efficient - you wouldn't have to count lots of minutes before getting your request and rest assured that they will do their best to accommodate your request even if it's not part of their standard services!

All in all, Aziza Paradise Hotel is indeed a PARADISE! I could go back to PP just because of this Paradise! :)

  • Stayed: February 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Aubrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azizaparadisehotelh, Manager at Aziza Paradise Hotel, responded to this reviewResponded 10 March 2015

Dear Aubrey G,

Warm Greetings from Aziza Paradise Hotel—your enchanting paradise in the city!

It is truly rewarding for us to receive your feedback regarding your excellent stay here at Aziza Paradise Hotel. We are grateful to read your compliments for the outstanding service of our staffs. This just proves us that our efforts for striving excellence are all worth it. We are happy to know that you are delighted with the foods offered in our Hotel specially the pizza and our personalized pancakes.

Your patronage is important to us, and we look forward to create more memorable experience on your next visit here at Aziza Paradise Hotel.


Alma Garcia
Hotel Manager

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Reviewed 6 March 2015 via mobile

Stayed here 1 night before going to El nido. Pool looks nice especially at night. Food wasn't so great although we did eat quite late. Rooms were clean and modern but bed wasn't as luxuriously comfy like it looked. And staff called the room at 05.10 in the morning to confirm we were checking out that day which was not nice being woken for this reason after a flight from London! When I mentioned it to the staff in the morning they seemed to think it was normal to call a room at this hour
And for this reason we chose somewhere else to stay when we got back from el
Nido.

  • Stayed: March 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank April H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
azizaparadisehotelh, Manager at Aziza Paradise Hotel, responded to this reviewResponded 10 March 2015

Dear April H,

Warm Greetings from Aziza Paradise Hotel—your enchanting paradise in the city!

Thank you for taking the time to share your thoughts with us and choosing Aziza Paradise Hotel during your recent stay. We appreciate you bringing it to our attention. We will share your message appropriately within the team. Rest assured that the comments were well noted. Thank you for being our guest and we hope you give us another opportunity to be of service to you.

Alma Garcia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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