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Baymont Inn & Suites Albany
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Reviews (176)
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All reviewsrural areabagelsroom was cleanhard boiled eggsno elevatorlake cumberlandhot itemscoffee makerplace to sleepwill stay there againhot breakfastking roomfront desk clerkstaff was very friendlylodgingbaymontmicrowave
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Reviewed 14 August 2014

There are few options in this part of the world but if you can get a room here during the 127 Yard Sale (book early) it is a convenient stop in southern Kentucky. The staff is friendly and our room was clean. We were amazed at the obvious attention to the excellent work out facility. There is also a fairly large indoor pool with seating area. There are limited seats for breakfast which in itself is extremely limited with options. Perhaps at other times it is better equipped to handle the number of guests though for the $225.00 per night we paid during the week of the 127 I really expected more. They are the only hotel in town so plan wisely if you want to stay here. It was not a problem for us but there is no elevator in this property.

Room Tip: Ask for a first floor room if you cannot/do not want to deal with stairs.
  • Stayed: August 2014, travelled with friends
    • Value
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Thank Seamus416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, Owner at Baymont Inn & Suites Albany, responded to this reviewResponded 19 May 2016

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

We had a nice stay at this hotel with a clean room and good air conditioning which was important after a long day. They have a nice workout room and an indoor pool. There are not many options in the area and I would return here again.

Stayed: August 2014, travelled with friends
Thank Lazonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, Owner at Baymont Inn & Suites Albany, responded to this reviewResponded 19 May 2016

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

My stay at this hotel was very comfortable. The accommodations were good and very well priced for the area. The staff were helpful and even though the places to eat were minimal they were very good and well priced! I loved the ribeye sandwich!! :-)

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, Owner at Baymont Inn & Suites Albany, responded to this reviewResponded 19 May 2016

Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

This hotel is the only one in Albany, so the only other options are some small motels in town or the lodge at Dale Hollow Lake. Our impression of this Best Western is that they are on a tight budget. There is a lack of cleanliness (the maid service cleans the rooms, but there is a need for deep cleaning. The maids spritz some deodorizer and it smells nice when you come in right after the cleaning, but it cannot mask the odd odor (mildew or mold) for very long. The airconditioner unit is very dirty and blows dust. The comforter had two large burn holes on it (this was a non-smoking room). The good things were: the breakfast, the free magazines in the internet room, the location and the owners were very gracious.

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank Howard L. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim S, Manager at Baymont Inn & Suites Albany, responded to this reviewResponded 1 July 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 606-387-7238.


Sincerely,

Jim Soma
General Manager
BEST WESTERN Albany Garden Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We have stayed here before and have always enjoyed our stay. The staff is more than friendly and helpful. They will do their best to accommodate your needs. We love the pool. We had a great time in the Sauna. The rooms were clean and neat. We will definitely stay there again and recommend this if you are staying in the Albany or Burkesville area.

  • Stayed: March 2014, travelled with friends
    • Value
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1  Thank Peggy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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