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Alta Vista de Boracay
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Reviews (437)
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All reviewspuka beachinfinity poolevery hourshuttle servicefree shuttleprivate beachexclusive accessloft roomwhite beachmountain viewd mallthe hotel offers freeprivate shuttlebreakfast buffettype roompeace and quietwaiting area
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182 - 187 of 437 reviews
Reviewed 8 August 2013

Location is not a big deal because they have shuttle bus every hour to bring you to the town centre.However,the big disappoinment is the quality of their food. I woudn't recommend it to any tourist. I am from the same local area, and i apologize for cooking better than their chef.!!!In a very few menus to choose from, they could have atleast made it sure that the food is warm all the time. Otherwise, i don't have problems with the rest of the staffs. Reception staff were great..

  • Stayed: December 2012, travelled with family
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2  Thank Jeniveve I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aristedes S, Manager at Alta Vista de Boracay, responded to this reviewResponded 13 August 2013

Dear Jenivive,

I have spoken to my executive chef and raised your concerns. We are seriously considering issues like this and definitely will be doing investigations to check on your comments.

I am also glad that you also enjoyed the other services and facilities we have in the hotel. I hope you can visit us again and check on the improvement we have on the drawing board. Looking forward to see you in the near future.

Arie Sena
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

I was booking the room on "Booking .com" for four nights, the room is not belong to the Alta Hotel, it's for private apartment,so the nanny won't clean the room often,the room was full of dusty everywhere, after over the first night, my family all feel inch on the skin and many little rash on our body, I was complain to the Alta Hotel, but they couldn't help,because the apartment is for personal, it's really the worst accommodation in Boracay,there is even no two water bottle for service, the nanny was never smile, I wrote email to the homeowner, but he didn't reply, don't stay here, it's really worse because no any hotel service, just like orphan!
千萬別訂這間飯店的閣樓房,因為閣樓房不屬於飯店所有,而是私人出租公寓,因此管家不會常常打掃保持乾淨,房間到處都是塵蟎,第一晚過後,我們全家因為被單不乾淨,全身起紅疹,投訴飯店櫃台,飯店說那是私人公寓不屬於飯店,我寫email給屋主,屋主完全不回應,只能請私人管家來打掃,她從頭到尾沒笑過,始終板著臉,這次是最不愉快的住宿,房間連二瓶礦泉水都沒有,住在這像孤兒!

Room Tip: Booking the room by Alta Vista hotel directly, not booking by "Booking .Com",it's not really belong Alta Vista hotel, it's belong private owner, no have really hotel service, dusty room and no water!
  • Stayed: July 2013, travelled with family
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1  Thank dwekellywu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aristedes S, Manager at Alta Vista de Boracay, responded to this reviewResponded 7 August 2013

Dear Dwekellywu,

It was very unfortunate that you stay in Boracay did not create memorable memories. You are indeed correct. The unit where you stayed does not belong to the hotel pool. It is a unit/room being rented out by the unit owner to individuals who would like to stay in Boracay and using the Booking.com reservation portal. Alta Vista de Boracay has nothing to do with units like this as the owner opted not to enroll it to the hotel pool. I have sent your complaints to the unit owner and I will definitely follow this up and raise your issues.
On your next visit, please do not hesitate to book directly to the hotel through our website or call us at 0036 2889888 and we will be willing to give you a good room rate.
Thank you for bringing your concerns to our attention.

Sincerely,
Arie S. Sena
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

Alta vista De Boracay is the best place Hotel in Boracay even though its far away from the front beach...they have a shuttle for services.its so very nice view my kids are enjoyed in the infinity pool,the room is nice and relaxing..the Breakfast menu are everyday different..the staff is always smiling..especially Annabelle Francisco i'll appreciated her guidance of our kids..on how to smile and to be come a happy..as a guest.she's such a nice person very helpful..smiling face,polite,and she know what is the needs of the customer..also the puka beach great its silent beach.very nice...i love to stay there,..

  • Stayed: April 2013, travelled with family
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Thank charlotte w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aristedes S, Manager at Alta Vista de Boracay, responded to this reviewResponded 13 August 2013

Dear Charlotte,

I am happy to hear that you and your family had a wonderful stay in the hotel. I will pass you words of appreciation to Annabelle and make sure she is given due recognition on her job well done.

Hoping to see you and your family the soonest time. Thank you

Arie Sena
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

Completely nice people at the hotel, trying very hard to overcome a ridiculous process (riddled with quasi-extortion along the way) that was required just getting to the place. If PAL Express isn't the worst airline around, it ranks up there and that's only the beginning. Nonsense arrival forms, touts for everything swarming the airport terminal, a combination of an incredibly overpriced and completely uncomfortable shuttle/boat service from Caticlan to Boracay made a 12:15 flight arrival turn into a 3.5 hour ordeal just to get to our room. Extra fees for everything seems to be motto, from everyone getting to the hotel and then again in the hotel. Hundreds of dollars gone in these crap fees before we even unpacked.

Room Tip: Try the Shangri-La nearby
  • Stayed: July 2013, travelled with family
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2  Thank djlawson50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

Would love to stay in this place again, even if you are far away from the main beach, there are shuttle services to take you where you go and you even have your own spot in Puka beach. The infinity pool is a good option when you're tired from the beach or from water sports, and the staff is always smiling and polite.

  • Stayed: May 2013
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Thank Cassdeleos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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