My husband and I spent 5 nights in Boracay, 3 nights at a cheaper resort on the beachfront at station 1 and two nights at the Shangri-La. This was my second trip to Boracay.
Transfer to the Shangri-La was by mini van and was punctual and comfortable. The resort is on large grounds and is a rather sprawling affair. Movement around the resort is facilitated by golf cart which works pretty well.
Upon arrival we were greeted by what could have been a robot. Her lines were scripted and lacked any genuine warmth. To add insult to injury, she had not done her homework and failed to acknowledge that the booking was in my name, rather than my husband. Once it was pointed out that she was focusing on the wrong person, she became even more distant and aloof.
The check-in procedure was not the most professional, with the staff member failing to confirm a number of details, including our PHP5,000 credit for food and drink, loyalty programme, etc.
The room was deluxe with a king-size bed. It was spacious, clean and relaxed, with an outdoor verandah overlooking the gardens. Wi-fi was very good. (Housekeeping was a bit tight on the second day and failed to top up the tea, coffee, milk, etc.)
After checking in we headed down to the private beach and the swimming pool. The beach was small, with coarse sand and rough waves, but it was good to lie under the umbrellas. (Shagri-la also has a second shared beach which we found out the next day.) Food and service here was very good. We also spent some time lounging by and swimming in the pool which was also very good.
Dinner at the Serena Restaurant was disappointing. The restaurant was loud and didn't have much atmosphere. The food was ordinary, say 3-star standard, and overpriced. We had hoped that the PHP5,000 credit for food and drink would have gone further than one meal, but alas ...
(Side note: the fresh lobster and giant shrimp we enjoyed at D'Talipapa the next day was far better value.)
Both mornings we ate buffet breakfast at the Vintana Restaurant which was of good standard and offered extensive variety. However, it is better to go earlier (say 8.00am) rather than later (say 9.30am) as it gets very chaotic and the staff begin to spiral out of control.
The check-out process did not quite clear the low bar set by the girl at check-in. The staff member did not maintain eye contact with me, talked to other staff and made phone calls while checking me out. He expressed no care about our stay and there was certainly no fond farewell. I had to clarify with him that we were done.
- the resort is probably best suited to honeymooners, families with kids, and introverts, agrophobics, etc.
- it is expensive and not necessarily the best value
- the customer service we experienced was not up to scratch, it fell a long way short from what we were expecting of this type of resort (we have stayed at similar resorts in Australia, Fiji, Guam, Hawaii and Japan)
- the restaurant dining experience let us down
- if you want to experience the Boracay lifestyle, this is not the place to be.
We were hoping for our stay at Shangri-La to be the cherry on our holiday cake, but to be honest we had a much better time at the hotel at station 1.
- Official Description (provided by the hotel):
- Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more less
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- Also Known As:
- Shangri-La`s Boracay Hotel Boracay
- Shangri-La`s Boracay Resort And Spa
- Shangri Las Boracay Hotel
- Shangri Las Boracay Resort