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“Superior service wins everytime” 5 of 5 bubbles
Review of Shangri-La's Boracay Resort & Spa

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Shangri-La's Boracay Resort & Spa
Ranked #5 of 150 Hotels in Boracay
Certificate of Excellence
Makati, Philippines
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Superior service wins everytime”
5 of 5 bubbles Reviewed 4 December 2013

Guests feel pampered and completely looked after from the moment they step into the airport to the moment they get into the departure lounge. Every member of the staff greets you with a smile and a genuine offer of assistance. I Even though i don't like Boracay, I would go back just for this Shangri-La's service anytime.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Wynn Wynn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (541)
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English first
Fontainebleau, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2013

I based my choice on other trip advisor reviews and I do not regret having chosen to stay at Shangri-La in Boracay. The facilities are outstanding and the private beach is idyllic. I went in late November 2013 (a few weeks after typhoon Haiyan hit) and at times my boyfriend and I had the beach and pool almost to ourselves.

The dining is top-notch and quite reasonably priced for the quality. There is also a good selection of free activities throughout the week so you don't have to leave the hotel at all if you don't want to.

On my last day I took the free shuttle to the "downtown" area of Boracay and was surprised at the poverty level of the island. That left me feeling a bit depressed, to be honest, and definitely put our luxurious getaway into perspective.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank bellif0ntaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth. West Australia
Level Contributor
109 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Last time I came to Boracay was in 1985 our hotel then had a beach sand floor and the rooms had no electricity .I remember thinking this place is going to take off when the tourists get wind off it .So I thought I will go back and stay at the best hotel there the Shangri La.
Stunning hotel in a stunning location.Beautiful white sandy beaches to swim at,many swimming pools to choose from,super friendly staff with incredible work ethic.Too contented to bother going to the Dmall.Weddings every night on the beach gives a very festive air to the place and a fireworks display one night.Many happy filipino guests bouncing around with their families.
Highly recommend the hotel and it certainly is a feather in the cap to the shangrila brand

  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank lindsay56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sentosa Island, Singapore
Level Contributor
241 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

Hotel itself is like any other Shang in the world in one word excellent... In every way... But location wise... For me personally too secluded...! Was here bussiness-wise.. But as I was not working 24/7.. Found 'the luxury' being in the middle of nowhere not always very comfy...
Had a pleasant stay anyway, but checked out after 3 days and 4 days before my actual plan due to the secluded location.. This time office booked the room for me, so I was not very well informed about the hotel, before my departure..
A little accident happened when I wanted to take a picture in the 'lobby - Hal' next to the lifts... I made a mis-stap so I ended up half in the fish pound and get injured there with my elbow.. Management should put something like a plant or whatsoever... So this kind of accidents should never happen again... Don't even wanna think what could have been happened as it was a little kid instead of me, who felt in the fish-pound....!!!

No any further comment about this 5 star property... It is exactly what you can expect from a SHLA...and if the location is not an issue for you... Definitely the money worth, you pay here for the room!

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DACHALADACHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

Stayed here on my recent trip to Boracay with a few friends.

I've stayed at a few other hotels in station 2. However this hotel is on a different level. If you're looking for a quiet, relaxing resort, this is definitely something you should consider.

Beautiful grounds, and hotel. Great views and very well kept.

Breakfast is great also - lots of selection.

Be sure to book spa treatments in advance as my friends and I missed out.

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bbearr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

This is the best hotel resort I have ever stayed in! Value for money. Wish we could stay longer. We are planning to go back there again! We flew in from Manila to Caticlan. The only minor flaw I can think of is the 45 minute wait for the speedboat to pick us up from the airport lounge to take us to Shangri la. Another minor drawback is that there is only one beautiful pool. The pool at the CHI is for the exclusive use of the hose who have reservations at the spa. I recommend this for couples and families.


  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

We stayed for my 50th at this beautiful resort, and it met all of my expectations.
Arrival: I was led to believe from other reviews that on arrival at Caticlan Jetty, you're led to the boat lounge while your boat is ready for departure, then on a private speedboat to the private jetty of Shangri-La, while sipping champagne. Most of that is true, and the representatives wearnng red at the airport, quick van ride to the Shangri-La Welcome Centre ("waiting lounge") at the Jetty (with refreshing drink, cold towel on arrival), then onto the hotel's boat. It's not a luxury speedboat, and there is no further drink provided, but instead with another 15 or so people wearing life jackets for the 20min drive to Shangri-La. about 5 or so reps are there to meet you on arrival, all warmly greeting you, then taking you by buggy up to the reception area for checkin. We ended up catching an earlier flight from Manila, so arrived 1 hour earlier than planned. Hotel reps were there, no problem!

During: We stayed in Loft Villa 24 -- amazing views. Lucel, our butler, was amazing! Anything you need, you just call on the mobile phone provided for you with direct line access to the day butler (Lucel) and there's also an evening butler to 11pm (although we didn't use his service during our stay). On arrival in our room, we were presented with a fresh bowl of complimentary fruit and a nice bottle of wine with a welcome letter. The 2-storey loft villa with private pool has the most amazing views! With the humidity and heat, it was great to have the private pool! If you get the chance, make sure you go to Solana Bar in the resort! Nicholson and Nathaniel work there, and will give you the most amazing service! Very friendly and genuinely interested to talk to you and learn more about you and your trip and happy to give you advice on the island and the Philippines!
On my birthday, I was surprised with a BBQ dinner in Specialty Villa 13 with Private Chef (Marvin), Waiter (Sean) with tons of food. If you avail yourself of the Private Beach or Villa BBQ, some advice -- do NOT eat any lunch that day, or you'll be disappointed! There's so much food, you need room for it all! I was surprised at the end of the dinner with a whole bunch of staff greeting me with balloons, singing happy birthday and presented with a b'day cake and candles. Super nice that they all buggy'd their way to sing for me! ;-)

Departure: We were staying on the island, so didn't need to avail ourselves of the return speedboat transfer, so instead the hotel offered us a hotel private van direct to our next hotel! Now that's service!

Overall, an amazing experience! And, you don't need to leave the resort at all. However, if you do take the complimentary shuttle do D'Mall, you'll notice the *striking* contrast of the life outside the Shangri-La compared to the manicured gardens and surroundings within! A completely different experience. And always recommended to stay some time at Shangri-La, then go to another resort and experience the comparison! It'll give you a more rounded experience of Boracay!

Room Tip: Loft villa 24 - amazing views and mostly private, also not far from stairs down the hill if you choo...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sayermd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 On the Beach Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 Spa Hotel in Boracay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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