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Shangri-La's Boracay Resort & Spa
Ranked #4 of 148 Hotels in Boracay
Certificate of Excellence
Reviewed 12 February 2014

My wife and i spent 3 glorious days at Shangri Boracay arrange a Private dinner on the beach the wife will forever love u for it and talk about it.The resort itself is excellent from top to toe . The staff are so helpfull you will want to stay longer

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,589 - 1,595 of 2,868 reviews

Reviewed 10 February 2014

Loved Shangri La - utterly! It's the diamond of the island that's for sure. Loved the Filipino people and their hospitality and everything we accessed, our room, the food, the buggy rides, the pick up and drop off, the walking through to checkin and waiting with us, EVERYTHING! You must go see this place

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank acushla88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

We have been staying at the Shangri-la over the Chinese New Year. It is a long journey to get there, especially traveling with children. (flight, 1 1/2 hours bus ride, boat transfer) We booked 2 rooms with connecting doors as we always do traveling with our 3 kids. Connecting doors were confirmed to our travel agent, at check-in and on the way to the room. When we arrived there at 8pm there was no connecting door and also no help from the staff. The hotel was fully booked and the staff basically said we were lucky we have rooms next to each other and gave us the legal speech. Very disappointing start. We payed for 2 rooms and had to share with our children as we could not leave them by themselves in the next room.
Having stayed at other Shangri-la's in the world we expected the facilities to be as they were: exclusive and relaxing. We also expected a high standard service. All the staff is very friendly and helpful, but execution is very slow and orders got forgotten several times. 90% of Asia's 5 star hotel have fantastic facilities but what makes or breaks a hotel for us is the service. From a top hotel I expect excellent service throughout. We like to thank Jaquelin from the the restaurant booking service and Gee our housekeeper for their outstanding services, but apart from these two ladies service was below any other Shangri-la we have stayed before. A shame as the resort itself is a beautiful resort with stunning private beaches.

  • Stayed: February 2014, travelled with family
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2  Thank Globetrotter140601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Since our arrival (late evening), we could experience a professional attitude of the staff and this experience has continued in the next 5 days. The only (small) problem is the distance between the resort and the "center of entertainment" of the island. Shuttle buses provided by Shangri-La's partly helped to connect us with this "center" until 1:00 AM. If you want to be in Boracay to be "pleased", that's the right address.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
Thank Feinschmecker1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

We enjoyed our stay at Shangrila Boracay as a group of more than 20 guests we found ourselves in an exclusive and very relaxing place. The amenities and all the staff are excellent most especially Ms. Zane Borra (events manager) for making our daughter's wedding a very memorable event. We will come back soon for sure.

  • Stayed: January 2014
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1  Thank Joey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

Spent 4 nights at this property. The resort is pristine with two sandy beaches to choose from. The breakfast buffet is one of the best I have had. The choices were expensive and the staff was abundant and attentive. We had a sea view room and it was well appointed with lots of room and a nice balcony. The entire resort has excellent Wi-Fi. The spa services were excellent and reasonably priced. The pool was expansive but we felt too “closed” in and close to other guests. We preferred the larger of the 2 beaches for more privacy. We loved the Rima treetop restaurant and lobby bar area. We did not find the service at the pool bar or pool dining area to be first rate, such a shame because all other services were top notch.

Room Tip: If you aren't staying in a villa then go for a sea view room. Beautiful sunsets can be seen fro...
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  • Stayed: February 2014, travelled as a couple
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Thank MamaCassExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

From the minute we arrived on the quayside in Caticlan until the moment we left, we were treated like royalty in Shangri-La's Borocay resort. Whisked by speedboat along the coast of the island to the private beach of the resort and welcomed by friendly smiling staff. The resort is beautiful, private beaches, lush gardens, multi-level restaurants and bars. They have it all right.
Except - the service, while friendly and smiling fell short of the mark of a five-star hotel. On several days, our room had not been made up by 3pm in the afternoon, service at the beach bar was slow, and the information about our check-out time was wrong. The service in the restaurants, - we ate in RIma, Sireno and Cielo, was good but the food was only adequate.
Still, a stunning location and a wonderful break over Chinese New Year, which meant the hotel was very busy - perhaps the reason for the slow service.

Room Tip: We stayed in a deluxe sea-view room. Definitely worth having the sea-view
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  • Stayed: February 2014, travelled as a couple
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Thank greenbeeinshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Malay, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Luxury Hotel in Boracay
#3 Spa Hotel in Boracay
Price Range: £286 - £726 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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