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“Paradise”

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Shangri-La's Boracay Resort & Spa
Ranked #4 of 145 Hotels in Boracay
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
181 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Paradise”
Reviewed 29 May 2014

We stayed here in February in a private villa with our own pool. Quite simply, it was wonderful.

The staff were amazing, the restaurants were excellent, the room was beautiful and HUGE!

We felt so welcome.

Room Tip: You probably won't use the pool in the private villa because the sea is so nice. Get a treetop v...
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Dr-R-Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Makati, Philippines
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 May 2014

Love being in the shang group. Amazing hotel, complete vacation or staycation package, love the infinity pool with jacuzzi it really relax us. Staff are friendly. I hope we can visit this resort again.

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank CindyCand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 6 Contributor
92 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 May 2014 via mobile

This hotel was amazing!! Not only is this a beautiful resort in one of the most beautiful islands in the Philippines but everyone here is so pleasant to be around! The hotel staff went above and beyond with making sure our needs were met! No matter where you went on the resort EVERY employee made it a point to recognize us and ask us how our day was going! I have never been to another hotel with such stellar service and attention to detail! Even though it is pricey to stay here it will be money well spent I can assure you! You really get spoiled here and it truly is a vacation with no stress if you choose to stay here!!

  • Stayed May 2014
    • Value
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    • Cleanliness
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Helpful?
1 Thank Stars4dt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 May 2014 via mobile

I have to say coming across the shangri la brand and how grand it is in terms of hospitality, this place really put that name to shame. We had arrived in Boracay and had actually stayed at a different hotel, however we felt like having some fine dining dinner and some cocktails at the resort. It took us 20 minutes to get there, we drove through one check point and they asked us what we were here for and we were let in, then we may have driven for maybe 1 mile more down to the actual resort and restaurant before being stopped by another check point with security. He asked if we had reserved as they were at full occupancy. We hadn't reserved because we didn't wanted to just see the restaurant menus as it was probably the only fine food we could trust. The security guard told us if we're not staying here and haven't reserved we can't come and even have a cocktail at the bar which is the most ridiculous thing I have ever heard. I have stayed at 5* resorts all over the world and have never been treated like that. I was too fed up and angry to call the restaurant there and then to make a reservation. We got back in the cab and back to the hotel where were staying. We rung the shangri la just to test them and reserve a place at a restaurant and at this point we were not only angry but hungry, they said "of course we have many spaces for dinner, what time and how many people?" I was just shocked. We spoke to a manager on the phone to try to sort this and they said they would call back but they were not very apologetic and didn't seem too fussed. Just all in all horrible and that was just a security guard who has ruined the whole image of this place! I just can't believe it, I've never heard of anything like this ever, not only to be turned away from having a meal/drink but to find out that there was space in the restaurants was just shocking!

Stayed May 2014, travelled with friends
Helpful?
13 Thank Hesh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit O, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review, 12 June 2014
Dear HeshE, Thank you for sharing your valuable feedback. We sincerely apologize for your experience at our resort and for letting you down on your expectations. We do welcome guests not staying in our resort to enjoy our restaurants and bars even without a reservation. I would like to discuss this further with you through email. You may contact me directly at amit.oberoi@shangri-la.com. I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

I was there for new years with my family. Everything about the hotel and spa was amazing. From the second they pick you up on their private boat to the second they drop you off, everything was perfect. All i did was relax. I did not have to think once on this trip. Everything I wanted was taking care of. The service of the staff matched the incredible views. Will go back again and again. Nothing beats this place on the island.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
1 Thank JohnPaul520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas, Usa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

Overall stay was awesome! Jet boat to resort from dock was sweet and saved a bunch of the travel headache! Food was some of the best I've ever tasted and I will definitely be returning. Staff was great and was there to assist in every way possible! Great overall trip and I will be returning...

Room Tip: Felt like vents were not cleaned before we arrived but other then that the room and view were off th...
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  • Stayed May 2014, travelled as a couple
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

The Shangi-La was such a beautiful resort with top notch service. We couldn't have been happier with our vacation. We spent our whole week on the semi private beach with good service and away from the pool and kids. The pool was gorgeous too but we really loved the sand and quiet. Just a stunning resort and view with impeccable service! Breakfast buffet we superb!!


Room Tip: Really didn't care for the pillows. We would have preferred a mattress with box springs too but...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Hydrocarbon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Boracay Resort & Spa

Property: Shangri-La's Boracay Resort & Spa
Address: | Barangay Yapak, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Boracay
#3 Spa Hotel in Boracay
#3 On the Beach Hotel in Boracay
#3 Luxury Hotel in Boracay
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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