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“Still good, some minor problems”

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Shangri-La's Boracay Resort & Spa
Ranked #6 of 152 Hotels in Boracay
Certificate of Excellence
Reviewed 7 June 2014

My partner and I have been here twice. Our latest stay was on May.
Shangri-La's Boracay Resort is probably the best hotel – and absolutely the best resort at least – where we've been to.
We'd again lovely time and didn't want to leave the place. It's a real paradise, far away from White Beach's hustle and bustle.
However, this time I can't give all five stars. The room and public areas, including pool, beach, main restaurant and lobby, are all incredible. Breakfast has improved since last visit.
But: the other beach of two, Punta Punga, was really dirty. I almost stepped on piece of broken bottle there. One can see plastics and cigarettes on sand, too. The Banyugan Beach is smaller, cleaner and way nicer.
Last year service was great, this time so-so. Some are really service minded while the other doesn't care so much.
Also our arrival could had been better. The one who checked us in (she was actually the same worker who checked us in a year before) asked if this is our first time here – she could had checked our records before coming to pick us up from the speed boat.
Then she asked if we would like to have a room upgrade since the resort is pretty empty. Why not, we thought, before she said we then have to pay more.
Usually room upgrades are offered for free of charge if there is a lot of space in a hotel. So we decided to stay in the room we had booked.
In our room, the check-in agent asked if she could swipe my credit card for deposit (the room was paid in advance already). The card didn't work and we tried an other one. It didn't work either. Then she said we have to go to the reception every evening to tell if we have taken something from the minibar or not. Really? Never experienced something like this in a five-star hotel. They also have replaced L'Occitane's amenities with Panpuri.

  • Stayed: May 2014, travelled as a couple
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3  Thank travelboyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,525 - 1,531 of 2,981 reviews

Reviewed 7 June 2014

People are very nice and friendly and they are willing to help you. Although the location is kinda far away from downtown but you can stay the resort and relax whole the day. The resort have private beach , complete facilities and 4 restaurants. If next time I come to Boracay , I will not hesitate to stay here again.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with shangri-la.com
4  Thank 2venessalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

My girlfriend and I spent a week at Shangri-La and it was truly outstanding. The hotel staff go out of their way to ensure your stay is memorable. Dive center staff - awesome, Pool attendants - amazing, butler and staff - best without question, Hotel manager - ensures you are well taken care of, SPA - heavenly, Pools/private beach - perfect, Villa - private secluded....private cell phones to reach out for assistance...Food - fantastic. If you need paradise .... this is it! I ran out of stars and inserted heavenly!

Room Tip: Tree top villas have the best views... 6-7 days to make it worth the long trip.....plenty to do and...
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  • Stayed: June 2014, travelled as a couple
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1  Thank TimmyTompkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

My wife and I stayed at Shangri-la Boracay for 4 nights and we were blown away by the quality of the hotel amenities and the impeccable service. This is one of rarer instance where the saying "you get what you pay for" actually held true. The attention to detail is apparent throughout and they spared no expense in making the resort appear to be part of the landscape as opposed to the typical concrete blocks that are all over Boracay nowadays.

From the moment we landed in Caticlan we were met by Shangri-la staff who took care of our luggage and transfer to the port 5 minutes away. They had a lounge at the port where we were served refreshments while waiting for the resort's private speedboat to ferry us to Boracay.

Check-in was a breeze and we got the deluxe sea view room that we booked. The room was on the top floor of the southern building and had an amazing view of the semi-private beach (split with the resort next door). The room was clean, cool and is well appointed. The balcony had two lounge chairs were you can lay down and admire the white sand beach and turquoise waters below. Waking up to that view every morning was wonderful.

They give you free water in the rooms daily as well as a small basket of fresh fruits. Housekeeping was on task and a turn down service was offered every night. The complimentary bottle of wine our first night was greatly appreciated. There is fast and free wireless internet everywhere in the resort. I was even able to Skype with family while laying on the beach! The breakfast buffet was good with a good mix of Filipino, Chinese and Continental food. We also spent a good deal of time in their private beach and around their amazing infinity pool that overlooks the beach. You are only 15 minutes away via the free hotel shuttles from the hustle and bustle of D'Mall and station 2.

Do not miss: watching the sunset at Solana bar and a nice seafood dinner at Sirena. Ask for the special dinners - we missed a seafood dinner buffet right on the beach on our last night.

The only bad thing about staying at Shangri-la is you wouldn't ever want to stay at another resort in Boracay.

Room Tip: Better views on the top floor.
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  • Stayed: May 2014, travelled as a couple
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2  Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

We just spent a week at the Shang Boracay. Having stayed at beach resorts from Brazil to the Gulf of Thailand, this is by far the best in terms of service, architectural beauty, comfort and attention to details. The entire resort, which is quite large, sits on the high Northwestern tip of Boracay Island. As such, it is far removed from the heavy crowds and overall tackiness of White Beach Center and D-Mall. The grounds, architectural detail, and art work found in the open air public spaces as well as the superbly appointed guest rooms are outstanding. Nothing has been spared in advance of the overall concept of refined luxury. For example, one expects to find high thread count bed linens in a five star property, but a feather weight comforter that warms without weighing one down? Rare, but the difference in comfort is unmistakable.

Others have already written here about the amazingly high level of service here, and it is indeed outstanding. On so many occasions staff here went out of their way to accommodate our needs. For example, staff don't just meet guests at the Caliclan airport, they retrieve bags from the belt. On return, they take care of everything, including check in! Many times staff anticipated our needs and took action even before we expressed them.

The only downside during our stay was the food service. Breakfasts here can be a bit bland. Further, we tried all the restaurants here, including the signature Rima, and found them all rather underwhelming, especially considering the prices charged. Anyone staying here should consider taking the resort vans to Central White Beach for better and more reasonably priced dinners. Of the restaurants here, we found the Serena seafood restaurant to be somewhat better than the others.

Room tip: Go for a sea view room at minimum and if price is not a concern, book a tree top or pool villa.

Overall, while we have stayed at several other resorts on Boracay, none even come close to the Shangri-la. It is simply the best by a wide margin.

Stayed: June 2014, travelled as a couple
2  Thank Edison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

We traveled in a large group (18 pax, including children and elderly). The staff professionally attended to our needs from arrival to departure. They billeted us in adjacent rooms (we didn't request ahead).

This is the second visit for my family. We love the pool and the beach. The swimming areas never feel crowded. We appreciate that the entertainment facilitates were free (adventure zone and game center).

Suggest though that they provide more shuttles or lessen interval between pick ups to station 2 (D Mall) during peak travel season as the queue builds up, not easy waiting for families with children.


  • Stayed: June 2014, travelled with family
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Review collected in partnership with shangri-la.com
1  Thank pael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Stayed at the Shangri-La for five days - fantastic experience, so well looked after nothing was a problem for the staff. The resort had everything you could need, while it is up there in price it was great not having to pay for extras like snorkel and goggles or wifi. I would highly recommend a holiday at Boracay Shangri-La and will one day return hopefully with our entire family.

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with shangri-la.com
1  Thank Robynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Malay, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Boracay
#4 Spa Hotel in Boracay
#5 On the Beach Hotel in Boracay
#5 Luxury Hotel in Boracay
Price Range: £281 - £725 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Official Description (provided by the hotel):
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 
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Also Known As:
Shangri-La`s Boracay Resort And Spa
Shangri-La`s Boracay Hotel Boracay
Shangri Las Boracay Hotel
Shangri Las Boracay Resort

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