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“Over priced Paradise”

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Ambassador in Paradise Resort
Ranked #28 of 145 Hotels in Boracay
Certificate of Excellence
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Over priced Paradise”
Reviewed 12 February 2014

In the last 12 months I have travelled overseas to Europe, USA and Asia 9 times and paid far less for better quality, service and amenities. Cost over AUD 400 per night. Buffet breakfast was below 2 star hotel with poor food quality and menu selection. Bathroom in room had stale odor. Despite staff being geniunly friendly and nice but clearly lacking management direction. However Boracay is the most beautiful island to visit.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank adele_Aust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 31 March 2014
Dear Adele,

We are sorry to hear that your recent stay at Ambassador in Paradise wasn't satisfactory.

As the Resort Manager, I wish to thank you for bringing your concerns to our attention.
We apologize for our shortcomings, and wish you all the best in your future holidays.
Please be assured that we are working on plans to enhance our facilities and further enrich our service levels. We do hope you will see the improvement in your next visit.

Sincerely,
Janes Ruales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2014

Firstly, great location but let down by the service despite lots of staff.
We booked an executive room (sea views) which has a view of the hot water systems and kitchen vents from the bed and lounge chairs.

They ran out of towels at the beach lounges; next day we had to find a waiter at the beach lounge area, who after bringing the drinks list did not return. 30 minutes later I found them in the bar area chatting and then brought the wrong drink. Similarly, we ordered lunch and waited 40 minutes for our meals (5 people in the restaurant).

We are really disappointed by the service. This is not what we expected or paid for.

James

PS even my partners name has been omitted from the good night service messages

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank james_g2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 31 March 2014
Dear James,

Thank you for taking time to write a review.

We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have discussed your feedback internally and taken steps to ensure this is not repeated.

We hope to welcome you back to the hotel in the near future.

Sincerely,
Janes Ruales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicante
Level 5 Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 February 2014

This hotel is really over the beach, no trick like others that have only the bar on it, you go out your room and you are walking in the same sand of the beach, quiet location (not during Chinese New Year, when you can find some noisy Chinese groups, like many other places then). The restaurant Al Fresco is nice, average prices, some Philippino dishes and a wide offer of western food, also some Dutch delicacies.

The hotel employees are very nice and ready to help you in everything you need, the beach is amazing and when they realize you always pick the same place on the pool they reserve it for you.

The Ocean View Suite (4 people ocupation) has two floors, very big, bathroom is good as well, and are very clean.

Room Tip: Rooms with ocean view has no a great view, may be only the first one (C-1), so ask for the Garden Vi...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Perry71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 31 March 2014
Dear Perry 71

Thank you for sharing your enjoyable stay with us.

Reviews such as yours are a confirmation for our entire team that our efforts in providing our guests with a great experience are successful. I appreciate the high marks as well as the positive comments and description of your stay with us.

We do hope that you will be visiting us again soon.

Sincerely,
Janes Ruales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xiamen, China
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014 via mobile

We glad that we stayed at this resort for rest of our trip in Boracay.
Really a beautiful beach front resort. You can just enjoy the most beautiful beach at anytime you want. We got a fantastic ocean view room. The room is big with high roof.
It is a smaller facility with warm hospitality. The staffs warmly welcomed us and warmly see off us on our leaving day.
Highly recommend it!

Stayed May 2013, travelled as a couple
Helpful?
1 Thank xmbizwhiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 3 April 2014
Dear xmbizwhiz,

Thank you for sharing your enjoyable stay with us.

We are very much delighted to hear you loved your ocean view room, and your appreciation of the warm hospitality of our team. We are very pleased to know that we have made a sweet ending to your trip to Boracay Island. It is our aim to make you as comfortable and enjoyable during your visit.

We look forward to welcome you back at Ambassador in Paradise Resort!

Sincerely,

Ms Janes Ruales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, United States
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 February 2014 via mobile

Restaurant Food over cooked, & Restaurant violating Philippine law and refusing to give "Senior Discount" to Seniors without authorized government document when 99 percent of restaurants honor with simply Philippine Drivers License or Passport. Don't waste your money. Waitress service good location excellent.

Stayed January 2014, travelled with family
Helpful?
4 Thank Rossiter W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 15 April 2014
Dear R W Langhorne,

Thank you for sharing your valuable feedback. We sincerely apologize for your experience at our resort and for letting you down on your expectations. Clearly, we did not provide you with the level of service you rightfully expect from us and I apologize for letting you down on this occasion. I would appreciate if you would contact me directly at my email: rm@ambassadorinparadis.com in order to further discuss your unfortunate experience at our hotel.

Sincerely,

Janes Ruales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 January 2014

Went back to Boracay last Dec. 2013 for the New Year holidays (last visit was in Feb 2013 during CNY holidays) with in-laws from the UK. I noticed that they relaxed their rules on bringing food, reminding you about henna tattoo...I mean I did not try bringing food, but neither were they in your face checking your bags and carry-ons for these things. To me this is really better, as the previous behaviour was so irritating.

ANyway, our vacation was altogether very memorable and perfect except for the inbound airport transfer arrangemed which had been messed up by the hotel. In short,depite prior arrangement, no airport pick-up was made (well, there the typhoon and alleged flooding can be partly blamed for that I suppose, but am not altogether convinced as the other bigger hotels like Discoveyr Shores and Shangrila were able to send someone to pick up their guests). It was stressfull at best, having to find other ways and begging Southwest to accommodate 6 people in their otherwise already fully booked buses.

The hotel can improve on this area...the bad weather had been making itself felt for days, the least the hotel can do is to anticipate and make other arrangements and give us a call. For people who pays (the hotel is not cheap) for comfort, this should be a given.

The hotel is nice, location is perfect, the restaurant is good...just continue to improve service. I guess the management is listening too as I did feel some improvements in our 2nd stay....

Room Tip: For Ocean View room make sure to specify that you need an ocean view room..not a back of a bldg view...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 18 April 2014
Dear Jean B,

We sincerely apologize for your experience at our resort and for letting you down on your expectations. We are happy that you have spoken up so that we may better our services. We have discussed your feedback internally and taken steps to ensure this is not repeated. We will be working diligently to make your stays much more enjoyable in the future.

Sincerely,
Janes Ruales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ommen, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2014

Last month We stayed at the 'Ambassador in Paradise Resort, Boracay Island.
The hotel is beautiful, luxuous and peaceful, exacly what we were looking for!
We had perfect weather! White beach, blue water and a golden sun! Just amazing!

The crew was very hospitable and professional in every way.
Our room was clean every day. We never experienced such a great service.
In every way a 5 star quality resort.

It was an amazing trip we'd never forget and defenately will do again!
We'd like to recommand the 'Ambassador in Paradise Resort' to every one of every age!

Greetz from Europe!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sjors K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this review, 3 April 2014
Dear Sjors K,

The entire Ambassador in Paradise team appreciated your positive comments and high rating of our hotel based on your recent stay with us. It is nice to know too that you enjoyed your stay even more because you found our staff very professional and helpful. I thank you for sharing this with other travelers on this website who may find this information useful for an upcoming trip to Boracay.

We look forward to welcoming you back.

Sincerely,

Ms Janes Ruales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ambassador in Paradise Resort

Property: Ambassador in Paradise Resort
Address: Station 1- Boracay Island, Sitio Pinaongon, Barangay Balabag, Aklan Province 5608, Philippines
Phone Number:
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#16 Spa Hotel in Boracay
#16 Luxury Hotel in Boracay
#20 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ambassador in Paradise Resort 5*
Number of rooms: 60
Official Description (provided by the hotel):
Ambassador in Paradise Resort is nested in the best "White Beach" location here at Boracay Philippines. We'd love to accommodate conventions, weddings and guests like you who seeks paradise on earth! See you soon! ... more   less 
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Also Known As:
Ambassador In Paradise Hotel Boracay
Ambassador In Paradise Boracay

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