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“Love the location, hated the property.”

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Ambassador in Paradise Resort
Ranked #24 of 146 Hotels in Boracay
Certificate of Excellence
Reviewed 15 March 2014

We were told that if you are looking for a high end hotel to stay at while in Boracay, this was the place. Well, we couldn't disagree more! The value of this hotel is 3 star at best. We don't know how this has a 5 star rating!

Upon our arrival we had to pay our entire bill up front and were told that there would be no refunds. That should have been warning enough. We were then given a room worthy of storage. It was a large empty room with a tiny bed, an old couch and an industrial sized folding table. Not to mention there was no hot water that night nor the next morning. We thought it was a joke; were we actually paying $350 a night for this?! We promptly asked for a room change only to be told they could not accommodate us until the next day.

To the hotels credit, they did move us to a beautiful ocean view room. We were most grateful until we went downstairs for breakfast and was served mediocre food at best. The local breakfast and the pancakes were the only items worth eating aside from the fresh fruit which was absolutely wonderful. The local food in station 2 is much better and cheaper!

Lounge chairs and towels are readily available at the beach, but food and drink service is non existent. WIFI is sporadic both at the beach and in your room. Room amenities leave much to be desired. Fortunately we bring our own. Towels were worthy of sandpaper -- wonderful if you are looking to exfoliate, a nightmare if you are sunburned. One time we were given a bath towel with a huge hole in the middle! That one went to good use when it rained and a big puddle of water developed in our room.

The staff was inexperienced and untrained. They seemed frightened of any question that was asked of them and communication was quite poor. It's no wonder, I'm sure they are dealing with frustrated hotel guests all the time!

I cannot complain about the location of this hotel at all and I think that's what keeps people returning. It's on a wide strip of sand on a quite part of the beach in station 1. The water here is clear, calm and beautiful. The sand is clean, soft and white. Station 2 with all the restaurants and nightlife is a brief walk away.

Needless to say, stay here only if it is the only resort available. Otherwise look elsewhere.

Room Tip: Get an ocean view.
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 31 March 2014

Dear Lisa R,

Thank you for sharing your valuable feedback.

Our sincerest apologies for your experience at our resort and for letting you down on your expectations . We have discussed your feedback internally and taken steps to ensure this is not repeated. We will be working diligently to make your stays much more enjoyable in the future.

Sincerely,

Janes Ruales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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344 - 350 of 678 reviews

Reviewed 10 March 2014

My husband and I love this resort so much that we go back everytime we are in the Philippines. Staffs are friendly and courteous, best beach front location and luxurious room; huge room and bathroom. This is the second time we availed the same executive room where it faces the pool and restaurant. Close enough to hear the live music at night; beach access and far enough for privacy. The resort offers free transportation to and from the d-mall and wet market.

My husband and I got to ride the boat with the owner of the resort. Very humble and friendly man. :)) We would like to thank all staffs for making our stay enjoyable and memorable. We hope to see you all next year!!!

Stayed: February 2014, travelled as a couple
Thank Mae E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 31 March 2014

Dear Mae E,

Thank you for the enthusiastic review!

It is nice to know that you enjoyed your initial stay so much that you came back to stay with us every time you are here in the Philippines. . We will definitely share your kind comments to the staff to inspire them to do even better at upholding our standards.

We look forward to being of service to you again in the near future.

Sincerely,
Janes Ruales

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Reviewed 12 February 2014

In the last 12 months I have travelled overseas to Europe, USA and Asia 9 times and paid far less for better quality, service and amenities. Cost over AUD 400 per night. Buffet breakfast was below 2 star hotel with poor food quality and menu selection. Bathroom in room had stale odor. Despite staff being geniunly friendly and nice but clearly lacking management direction. However Boracay is the most beautiful island to visit.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank adele_Aust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 31 March 2014

Dear Adele,

We are sorry to hear that your recent stay at Ambassador in Paradise wasn't satisfactory.

As the Resort Manager, I wish to thank you for bringing your concerns to our attention.
We apologize for our shortcomings, and wish you all the best in your future holidays.
Please be assured that we are working on plans to enhance our facilities and further enrich our service levels. We do hope you will see the improvement in your next visit.

Sincerely,
Janes Ruales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Firstly, great location but let down by the service despite lots of staff.
We booked an executive room (sea views) which has a view of the hot water systems and kitchen vents from the bed and lounge chairs.

They ran out of towels at the beach lounges; next day we had to find a waiter at the beach lounge area, who after bringing the drinks list did not return. 30 minutes later I found them in the bar area chatting and then brought the wrong drink. Similarly, we ordered lunch and waited 40 minutes for our meals (5 people in the restaurant).

We are really disappointed by the service. This is not what we expected or paid for.

James

PS even my partners name has been omitted from the good night service messages

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank james_g2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 31 March 2014

Dear James,

Thank you for taking time to write a review.

We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have discussed your feedback internally and taken steps to ensure this is not repeated.

We hope to welcome you back to the hotel in the near future.

Sincerely,
Janes Ruales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

This hotel is really over the beach, no trick like others that have only the bar on it, you go out your room and you are walking in the same sand of the beach, quiet location (not during Chinese New Year, when you can find some noisy Chinese groups, like many other places then). The restaurant Al Fresco is nice, average prices, some Philippino dishes and a wide offer of western food, also some Dutch delicacies.

The hotel employees are very nice and ready to help you in everything you need, the beach is amazing and when they realize you always pick the same place on the pool they reserve it for you.

The Ocean View Suite (4 people ocupation) has two floors, very big, bathroom is good as well, and are very clean.

Room Tip: Rooms with ocean view has no a great view, may be only the first one (C-1), so ask for the Garden Vi...
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Perry71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 31 March 2014

Dear Perry 71

Thank you for sharing your enjoyable stay with us.

Reviews such as yours are a confirmation for our entire team that our efforts in providing our guests with a great experience are successful. I appreciate the high marks as well as the positive comments and description of your stay with us.

We do hope that you will be visiting us again soon.

Sincerely,
Janes Ruales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

We glad that we stayed at this resort for rest of our trip in Boracay.
Really a beautiful beach front resort. You can just enjoy the most beautiful beach at anytime you want. We got a fantastic ocean view room. The room is big with high roof.
It is a smaller facility with warm hospitality. The staffs warmly welcomed us and warmly see off us on our leaving day.
Highly recommend it!

Stayed: May 2013, travelled as a couple
1  Thank xmbizwhiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 3 April 2014

Dear xmbizwhiz,

Thank you for sharing your enjoyable stay with us.

We are very much delighted to hear you loved your ocean view room, and your appreciation of the warm hospitality of our team. We are very pleased to know that we have made a sweet ending to your trip to Boracay Island. It is our aim to make you as comfortable and enjoyable during your visit.

We look forward to welcome you back at Ambassador in Paradise Resort!

Sincerely,

Ms Janes Ruales

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Reviewed 4 February 2014

Restaurant Food over cooked, & Restaurant violating Philippine law and refusing to give "Senior Discount" to Seniors without authorized government document when 99 percent of restaurants honor with simply Philippine Drivers License or Passport. Don't waste your money. Waitress service good location excellent.

Stayed: January 2014, travelled with family
4  Thank Rossiter W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janes r, Resort Manager at Ambassador in Paradise Resort, responded to this reviewResponded 15 April 2014

Dear R W Langhorne,

Thank you for sharing your valuable feedback. We sincerely apologize for your experience at our resort and for letting you down on your expectations. Clearly, we did not provide you with the level of service you rightfully expect from us and I apologize for letting you down on this occasion. I would appreciate if you would contact me directly at my email: rm@ambassadorinparadis.com in order to further discuss your unfortunate experience at our hotel.

Sincerely,

Janes Ruales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ambassador in Paradise Resort

Address: Station 1, Sitio Pinaongon, Barangay Balabag, Malay, Aklan Province 5608, Philippines
Phone Number:
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#15 Spa Hotel in Boracay
#15 Luxury Hotel in Boracay
#19 On the Beach Hotel in Boracay
Price Range: £71 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ambassador in Paradise Resort 5*
Number of rooms: 60
Official Description (provided by the hotel):
Ambassador in Paradise Resort is nested in the best "White Beach" location here at Boracay Philippines. We'd love to accommodate conventions, weddings and guests like you who seeks paradise on earth! See you soon! ... more   less 
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Also Known As:
Ambassador In Paradise Hotel Boracay
Ambassador In Paradise Boracay

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