I've been a bit let down by a lot of Tripadvisor reviews, lately, and I think much of it is due to people who had either horrible or particularly good experiences. My experience here was not horrible, but it was quite disappointing, considering the stellar reviews thus far.
Let me start by saying that the facilities themselves were fairly good. Not 5-star, but 4. The grounds were well maintained and the pool seemed nice. The rooms are fairly accurately depicted in the pictures. My wife and I stayed 2 nights in the Superior Room and 1 night in the Junior Suite (they were fully booked, so we were unable to stay in one room for all 3 nights). The Superior Room was certainly a let down because: 1) the view, and 2) the bathroom layout. I don't know if all the Superior Rooms are the same, but we did let them know that we were celebrating our anniversary and requested a room with a view. I don't know if it was acknowledged, however (more on that later), but we had a patio that looked onto a... fence. Also, the bathroom door is positioned directly in front of the sink, so someone can't open the door fully (or halfway) while someone is using the sink. The Junior Suite was much nicer, although again - despite our request for a nice view due to it being our anniversary and all - we were given the worst possible room, closest to the noise of the restaurant/bar, looking out not onto the pool or beach, but into the white... storage shack?
I do not consider myself one of those self-entitled travellers, so I do understand that when hotels are fully booked, they're limited in what rooms they can offer you. But given that we had booked months in advance and let them know that we were celebrating our anniversary, I would have hoped for better or at least an... acknowledgement? At check-in, I asked if they had received my note/requests and they confirmed they did. The seemingly tired woman simply told us that we wouldn't be able to check into our room at that time (we were early) but that they would clean our room right away to accommodate our checking in within an hour (we weren't able to check in until 5 hours later).
I also need to point out that this was all after they had forgotten about our airport transfer (which I confirmed via e-mail with a Mr. Sarmiento prior to arrival) and we were held in limbo for a little under an hour while their transport company confirmed things with the hotel. No apologies were made.
I don't think I was treated poorly, but certainly underwhelmingly. They fell short of the 5 star quality that their price would lead you to expect. The smiles and great service that people have written about in their reviews only added to my disappointment.
My recommendation for couples travelling to Boracay: book your hotel on White Beach. It isn't as wild and crazy as they say (touristy, yes, but no drunks or obnoxiously loud noise). The hotels there, oftentimes cheaper, offer private areas on the beautiful beach (which 7 Stones does not - their beach is not very good unless you're there to go kite boarding) and offer much more variety in terms of food. I don't see why any non-kite boarder would stay at the 7 Stones, as the walk back and forth from the beach gets tedious, and it's priced over US$100 more than similar rooms at hotels on White Beach.
I tell you what, I was envious of those who stayed at the Boracay Regency. They have a prime spot on the beach with THE premier buffet in Boracay.
I think the 7 Stones would be perfect for kite boarding enthusiasts or large families that require large suites. That seemed to be the crowd, pretty much. Not a horrible place, but certainly keep your expectations in check.
- Official Description (provided by the hotel):
- 7Stones Boracay Suites is located at the famous beach of Boracay in the Philippines. It offers a variety of rooms and suites which are fully equipped with European brands and the latest in technology such as LCD televisions, iPod ready Home Theater systems and high speed internet. Some of its amenities include 25-meter lagoon swimming pool, kiddie pool, and outdoor Jacuzzi, in-room massage service, babysitting service, and airport and city transfers. ... more less
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- Also Known As:
- 7stones Boracay Hotel Boracay