I must agree with the other reviewers that the staff here is just plain careless. We booked Q Lodge as it advertised hot showers and free in-room wifi, but when we checked in we were told the internet had been shut off. (Water does not get hot either). The next day, however, we overheard the staff (the SAME lady who checked us in) giving another guest the wifi access info! When we asked her if we too could get the password, she told us it would cost an extra daily fee, instead of free of charge as was advertised.
On another note, we also had an issue with the plumbing in our room. The toilet would not flush when we returned from the beach on our first night, even though we had not put anything down it. A man was sent to our room with a plunger and 20 minutes later all we had was a flooded bathroom and the issue still unresolved. We were told it would just have to stay like that until the next day. Seriously?! A working toilet is about the bare necessity of any hotel room, and we were expected to go without like it was no big deal.
Customer service is EXTREMELY lacking and your money would be better spent elsewhere and would get you a better location.
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