I chose Spider House from the images on their website as I wanted something a little different from the usual accommodation for my two daughters. I booked directly with the resort and was satisfied with prompt responses from their booking agency.
To start with the bar room/dining staff are friendly and hospitable and the food was really very good. Sadly the reception needs retraining or at least they should have a look at how other hotels manage customer service.
Due to Typhoon Glenda we could not get to the island for our first night and were prepared to lose that night's booking. Weather happens. However on check in the next day we were told the room was not ready. So obviously they took the opportunity to rebook our room and therefore double their takings.
When we asked the desk staff to help us re-schedule flights so that we could spend more time in Boracay they simply could not manage it - even asking us for money to purchase more credit for a private mobile phone. I would have thought our lost accommodation could have covered this.
We got help from our next hotel at Boat Station 2 even before we checked in. It was done in 12 hours with newly issued tickets. That was the service I would have liked at Spider House.
I would honestly say go there for a drink and the view but reconsider spending a night. Spider House has potential but the manager seriously needs to address shortcomings.
- Official Description (provided by the hotel):
- Dive straight into the sea from our beachfront treehouse. Nestled on Diniwid Beach in Boracay and built literally over the sea. The Spider House enjoys a prime location, surrounded by clear waters and dazzling sunsets every night. All of our rooms are built in the traditional Filipino style with thatched roofs, using mainly bamboo and wood. They are spacious and come equipped with a fan and private balcony. Best of all are the views. There is a double bed in each room providing simple, comfortable accommodation for up to two people. Our Superior Rooms have their own private bathroom and shower with hot water in the rooms. We have free WiFi around the house so you can always keep in touch with the outside world and when you want to go swimming, you don’t have to go to the beach…the beach comes to you !!!Enjoy the various water activities like diving, snorkeling, sailing and kite surfing. Our terrace is ideal to relax and enjoy Boracay's tropical climate. The Spider House - a truly unique accommodation in a magical location. ... more less
- Reservation Options:
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- Also Known As:
- Spider House Hotel Boracay