Stayed here for 2 days and 3 nights from saturday to monday (coz our flight on monday was at 8:30 in the morning and had to leave at 5am).
Unfortunately, we didn’t get a bang for our buck on staying in this place. We knew that the place we reserved for was in the MAIN bldg because we were not informed that they had an annex which was 50 steps away from the beachfront compared to just 10 steps from the main bldg. Sure enough we let that go since we didn’t really had any choice and finding another hotel to stay in would be a big hassle, plus we already paid half of the accommodation. They had us stay on 1 room where we could leave our stuff while we wait for the other guest staying at our reserved room to check-out. We were only able to check-in at 2pm. We NEVER got our towels until 8pm, the guy said they were still in the dryers. We didn’t bring towels since they said that there would be 2 towels for every room. Instead of being able to take a shower and start bathing in the sun, we were forced change plan and just walk around d’ mall and along the beach path. I can’t stretch this enough but the receptionists is “ALWAYS” missing, even in day time! At the time that we were able to check-in our room, the place wasn’t cleaned thoroughly. The previous guest’s trash collection was still present at the bottom of the sink when you open the drawer doors! 1 soap was only given, no shampoos. They kept on hassling us about a copy of our deposit slip whereas in our previous conversations with the receptionist he confirmed that we didn’t need to bring anything else, just a valid ID for identification. It’s true though that they have WIFI in the area, BUT as soon as you try to connect to the net or just open google.com, nothing happens. From the start of our visit until the day we leave, we never got to use their WIFI. Water wasn’t that strong, it was only barely enough. Cellphone signal was ZERO for suncel subscibers but for globe it was okay, though we were only in the 2nd room from the open. 2nd day came and we were waiting for our breakfast at 7am, we asked them about this and said that it will be delivered to our rooms, after 30 mins of waiting, one of their employees came and said that our reservation wasn’t in the PROMO, where in our previous conversation and we even confirmed that there will be breakfasts because that would be a big help in our budget. Sadly, we had to go and look for some other place to eat breakfast. On a scale of 1 to 10 being 10 as the highest, I would rate them as 2.5 in service.
- Rooms were cozy though.
- A big TV with a good number of channels
- Clean bathroom.
- Small Refrigerator.
- Hot shower.
- Room ambiance is cozy.
- Receptionist always missing.
- Some towels were already worn out plus it took a day for them to give us just 1 (the other towel we got after 2 hours)
- Room location was not informed, we expected that we would be at the main one which was just 10 steps away from the beach.
- Room not thoroughly cleaned. Trash from previous guest was still present.
- Unchanged bed sheet.
- Have to constantly follow up on your requests.