To whom would like to stay in Nami resort, please take a deep consideration of it, it’s because your personal properties might be stolen during your stay, and this is really what happened to me.
My black iPhone 4 with wooden cover was stolen in Nami resort on the 1st or 2nd of March. It was supposed to be a wonderful stay at NAMI during my Boracay holiday, but my personal belonging was missing from my room No.6! This is the worst situation to be in but I highly suspect that it was one of resort’s employees who stole my cellphone. My phone was taken from my backpack as I have never taken it out during my stay; later I found it missing the day prior to my departure. After I reported the theft incident; in addition, the manager of housekeeping confessed to me that many instances of thieves stealing money at this hotel.
Why is it that supposedly the best hotel in Boracay does not even have safety boxes in their rooms or surveillance cameras in the public area even the lobby and hallways? Such lack of protective measures only encourages convenient stealing! What is more, I have to claim that no one informed me about "the safety deposit boxes in the front office" at any time while I was at the resort. It was me who asked the receptionist whether she could help me secure my passport at the front desk, otherwise who knows what would have happened to it.
Handling of theft situation by the management of the resort is truly disappointing. It clearly shows a lack of interest in the way your customers are treated, and shows that no serious investigation ever took place. Just showing me a few handwritten statements of the cleaning staff (one of them scribbled in very shaky handwriting and without any clear detail of what actually happened!) is obviously not making things any better. None of them had mentioned the backpack with my iPhone that was moved from the floor to the living room table. So it seems to me that the staff was not even asked the correct questions in order to settle this issue. If Nami were truly concerned about the truth, they would have taken other measures!
I'm very disappointed that a well renowned (or so I thought) resort such as the Nami, doesn't care about their guests belongings being stolen on their premises and with it ruining their holidays.
With the prices charged for your rooms, one might expect professional staff training and better management. Unfortunately I couldn't find any of it at the Nami Resort. On top of that, I felt unsafe at times and my view of Nami has drastically changed forever.
I am hoping my terrible incident could warn all visitors to avoid this situation. If you still like to enjoy your holiday at Nami resort, please be aware of your personal stuff otherwise you will never know when it will be gone!
- Official Description (provided by the hotel):
- Experience the magnificence of Boracay a hundred feet above sea level at the Nami Resort in Diniwid Beach, Boracay Island. Perched on a verdant cliff in a secluded cove of palm trees and white sand beaches, the boutique resort of Nami Boracay takes its guests off the beaten path of the island and into a relaxation and adventure haven where Boracay Holidays are offered with a fresh perspective. ... more less
- Reservation Options:
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- Also Known As:
- Nami Hotel Boracay
- Nami Beach Hotel
- Nami Beach Boracay