Arwana hotel was definitely the worst hotel I have ever stayed in. Whenever I read the other recommendations it seems like we were in different hotels.
The room was very dark and at the other end of the hotel. I have never expected beach view as this was never stated anywhere but without light you could hardly see anything. Unfortunately the first thing I saw in the room where the cut finger nails from the previous guest, it think that describes the work of the housecleaning best. The rest of the room also looked as if it was never cleaned. The bed was broken, it was very smelly and the aircon was fixed with a tissue.
The bathroom was even worse. There were electronic cables hanging in the shower, so you were not able to take a shower, Most of the bathroom was rusty, even the doorknob.
When we complained they showed us the superior room (btw we booked a superior room but they gave us the standard room). Unfortunately, the superior room was as dirty and smelly as the old room was but just bigger than the last one.
We could not stay in the hotel due to the conditions. When we told the staff they informed us that we just need to contact Agoda to get our money refunded, but when Agoda contacted them they denied ever saying that.
I really cannot recommend staying at the Arwana hotel as it is really the dirtiest place I have ever seen. There are cheaper and nicer alternatives in Boracay.
- Official Description (provided by the hotel):
- Arwana Hotel of Boracay is under new management as of March 17, 2017. We promise to bring you all of the great things you have enjoyed, plus best Boracay beach budget prices on Boracay. Arwana provides inexpensive Boracay accommodations, with absolutely no skimping on quality and cleanliness. You have the choice of three types of rooms, which may include air-conditioning, refrigerator and cable television. All rooms have hot and cold water. We price ourselves so that you will pay less and still are right on the beautifully acclaimed Boracay White Beach. ... more less
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- Also Known As:
- Arwana Hotel Boracay
- Boracay Arwana Hotel