My family were very disappointed with this hotel. Although I have stayed in worse places in Boracay I think we expected something a bit nicer. The room was a bit worn down, furniture chipped and the bedding had stains. The sliding balcony doors didn't close properly, the sink leaked onto the bathroom floor and the room was dirty. The bathroom was mouldy, the wardrobe full of hairs and dead insects and under the glass on the desk was everything from a watermelon seed, hair clip and a finger nail. There was a vase with a few shells in it which was full of dead insects floating in a few inches of water. The air con was awful. It was an old window type which was noisy. And due to the lack of proper ventilation the room was always damp and all our clothes were too. We all woke covered in bites and the spare pillows in the wardrobe had clearly not been changed and stank. When we tried talking to the staff we soon realised that we were wasting our time. The front of house staff were unfriendly and unhelpful. The rest of the staff seemed unmotivated and nobody made an effort. At no time during our week stay and despite several complaints did we ever see a manager which in my opinion is why things were the way they were. Breakfast was no better with the staff either untrained, under managed or just not bothered. Nobody shows you to a table. Nobody asks you if you would like tea or coffee. If you sit at the pool area nobody offered you a drink or towels. After a while you get the feeling that they just don't care although I think it is more likely that they are just not managed.
The kids playroom was terrible. No sign of the TV or Wii just a few broken toys and some horrible old mats. We only took our son in once only to find it was swarming with mosquitoes.
The location is pretty rubbish too. Some other reviews have mentioned the short walk to the beach. But nobody seems to point out that it is by no means a pleasant walk as the road (not path) is busy, all broken up and when it rains it is a nightmare.
- Official Description (provided by the hotel):
- Boracay Tropics received the coveted AAA rating the highest accreditation given by the Department of Tourism to resorts that is comparable to a five-star hotel in the city. It has a three-story building that encloses the exclusive and self-contained sanctuary; a tropical haven blending Mediterranean and Asian Architecture strictly design to console its guests to break away from the stressful toil in the city. ... more less
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- Also Known As:
- Best Western Boracay Tropics Hotel Boracay
- Boracay Best Western