We stayed here before two years ago and had a great experience so thought we would book again. Prices are quite high compared with other hotels in Boracay, but the Tropical atmosphere and pleasant staff swayed me to book a dorm room (for 6) and a double room for four nights in early August.
I noticed the newly renovated dorm room advertised on their Facebook page so contacted the hotel by email to request this, was told that it shouldn't be a problem. Of course upon check in there was no interest in accommodating us in the requested rooms. I was eventually shown a range of rooms, but decided to stick with the room that we had been given - which was the same standard as our visit two years ago.
One kind gesture was that the hotel arranged, very quickly and short notice a complimentary cake for one of our party who was celebrating their wedding anniversary, This was really kind and appreciated. The advertised free wifi in rooms does not actually reach the rooms and I don't think there are any plans to change this.
The biggest concern for me was that a rat was seen in the double room (103). Given the 4,000 PHP per night charge I was very angry. I noticed that when staff are cleaning they are leaving the doors of the rooms open, even afterwards - so at street level this is a possibility. The hotel is near a swampy area with shanty houses nearby. The manager did arrange for us to move rooms and offered a generous dinner to apologise. This was duly appreciated and is the reason why I have mixed feelings about this hotel.
The gardens and pool area is wonderful, most of the staff are helpful and very polite. We spent a lot of additional money buying drinks from the bar and also arranged a massage at the hotel Spa as we did two years ago.
However, there are major building works going on next door, and this has not been advertised on the hotel website or anywhere else. We were woken with sounds of banging and drilling, which continued while we were in the pool, all day long and into the night. Even in the spa during our massage all I could hear was a construction site. As I explained to the manager, it is not enough to put a notice of apology in people's room. I would have cancelled and rebooked to a different hotel had I known about this in advance. I guess this is what they would like to avoid.
I wouldn't rule out coming back to the Boracay tropics. Their dorm room including breakfast is great value, the staff and manager is extremely approachable and friendly and I appreciated their many efforts. It is close enough to the beach, the drinks (even minibar) prices and prices for services like massage are fair and affordable and the tropical atmosphere is lovely.
- Official Description (provided by the hotel):
- Boracay Tropics received the coveted AAA rating the highest accreditation given by the Department of Tourism to resorts that is comparable to a five-star hotel in the city. It has a three-story building that encloses the exclusive and self-contained sanctuary; a tropical haven blending Mediterranean and Asian Architecture strictly design to console its guests to break away from the stressful toil in the city. ... more less
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- Also Known As:
- Best Western Boracay Tropics Hotel Boracay
- Boracay Best Western