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“It was like I died and went to Heaven”

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Henann Garden Resort
Ranked #12 of 151 Hotels in Boracay
Certificate of Excellence
Reviewed 18 November 2013

We stayed at Boracay Garden's for 7 days in November. The Junior Suite room 136 was great. First floor right next to the pool. The room was great, clean and big. The only con's were there were mosquitos in the room and it had to be sprayed,which was done right away , and we lost power 5 times during the stay .The hotel is beautiful, clean. spacious and everyone is helpful and friendly. We had a good time and would recommend this hotel to anyone.

Room Tip: Get a Junior suite they are great.
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  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 November 2013 via mobile

We stayed at this resort for a 17day stay and also experienced the typhoon yolanda during our time on boracay. Can't say enough positives about the resort layout and the staff who work there. Because it is not right on the beach is a real positive especially when the typhoon hit. Yet it is so close to the beach it's like being right on the white sand. The pools, trees, and lush greenery everywhere in the garden really added beauty to the stay. I think we probably enjoyed the garden area and pools more than the beach itself, hard to believe that but this resort really takes pride in their court yard garden area and pools. The staff here as well as all the Philippine people we met were outstanding and have real good hearts and attitude towards their job and visitors comfort. If there was anything which needed to be improved, it was the evening food buffet, we had this twice but found order from the regular menu items delivered better food and value. Breakfast buffet was very good and service in the dining was also very good. Would recommend this property as well as boracay regency beach resort next door to all who want to experience Philippine 's finest places to stay.




  • Stayed: November 2013
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Thank plantebrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

Choosing Boracay Garden for our 1st Bora trip together was not difficult because online reviews were good. Our overall experience with them exceeded our expectations - place is huge & new, rooms are clean, the pools are really nice (some rooms even have pool access by the balcony which is really cool!), ambiance is relaxing & really beautiful, staff are accommodating & attentive, food is also good. We will definitely recommend this to our family & friends & we are looking forward into staying with them again real soon. :))

  • Stayed: October 2013
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Thank charissechan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

This hotel is amazing, the views, the staff I would visit again. The hotel is very big, I love the way breakfast is organised no congestion at all, the food is amazing. Only problem is guests who make noise late at night.

  • Stayed: November 2013, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Pharay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

It was our second time in Boracay, first time in Boracay Graden Resort. We stayed in a premier 2nd floor room, which was large and equipped with a baby crib. The wing we stayed was old but good kept; next time we will book the new rooms/wing. The resort is clean wnd has many noisy swimming pools; the white beach is very close. Also, very close to D-Mall and other nice places. Nice was alos that we could eat on some specific Henann restaurants (i.e. Christina's, etc.) and charge our room. Breakfast and dinner buffet were great.

Room Tip: Try the new wing and try to avoid the old wing ;-) No elevators in the old wing.
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  • Stayed: October 2013, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Stathis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

We just went boracay last week and stayed in boracay garden resort for 6 nights. I had read a lot of feedback from tripadvisor and was mildly skeptical.

Plus
The room size is great. We were a family of 3 and had a grand room. It had a queen and a single bed. Very comfortable room. Cleaning happens daily and they do a great job in that.
The resort is very beautiful and well laid out. Has few swimming pool. There are cabanas next to the pool but you will be lucky to get them.
Breakfast is not that bad at all. There is a lot of feedback about breakfast being customized to Asian etc but with that also there is a great variety. We had stayed in boracay regency on our last trip and found the breakfast better here.


Negative.
The sole reason I rated the resort low was on service. The staff didn't looked motivated at all and to expect service was a luxury. Next to the pool side or otherwise just didn't get any good service.

The beach front is easily accessible but the staff there who look after the beach front seem equally demotivated. The pack up time there is 6 pm just around the sunset time but you will start seeing all bed being folded by 530 except if you are using one. Just kills the experience of watching the sunset at peace.

Booking. Please be wary of the room they allocate you. There is work going on in some rooms and we had to change rooms in middle of our holiday as there was work happening next to our room. While checking in I saw few workers and asked them, they told me there was no work happening but then the afternoon were the noisiest in the room we were staying.as there was work going on..so we had to move.

Tranfer back was again painful...we had taken a flight from kalibo and had to wait for over an hour from the time given, to get a pick up. Didn't understand what was the hurry to get us checked out if there was so much of time on hand.

Don't expect any big events, shows or anything in the resort. Even for Halloween where the whole town was doing something..they had nothing..apart from a daily buffet at a great price.

All in all a good resort with below average service.

Stayed: October 2013, travelled with family
1  Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this reviewResponded 16 November 2013

Thank you for taking the time to share your recent experience at Boracay Garden Resort. We want you to know that you are important to us and that we value your feedback. We are very pleased to learn that you regard our resort as "very beautiful and well laid out". We also appreciate your compliments regarding our guest room and our breakfast buffet.

On another note, please accept our sincere apologies for the lapse in service that you encountered during your stay. Please be rest assured that what you experienced is not distinctive of Boracay Garden's level of service. Your observation about our beach attendants have been shared to our Executive housekeeper for further review and improvements. Additional training and guidelines will be provided to ensure that they meet our service standard and more importantly meet our guests' expectations.

With regard to your comment that there was work going on in some of our rooms next to your room, please allow us to clarify that the construction work was not from Boracay Garden Resort. There was no construction or any renovation in your building. The construction noise was coming from the neighboring resort. We had no way of knowing when or where they would be doing their construction works and we could not control as to when they would stop their work.

Furthermore, you were advised by the front desk upon check-in that your pick up time would be 10:30AM. You were also reminded on the day of your departure that you transfer would leave at 10:30AM. Record shows that you checked out at 9:45AM, that is 45 minutes earlier that your advised pick up. We have also verified from our record that you were picked up from the resort at 10:35AM, that is 5 minutes, not 1 hour, later than your advised pick up.

Thank you for staying with us and we hope we could serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

As this is my first review here I will just start with a pro's and con's:

Pro's:

Hotel Staff: was Great from check in to check out. Everyone was kind and friendly during our stay. See cons below...

Hotel Room: We had the premium pool access. The room itself was clean and the shower was fantastic, w plenty of hot water w good water pressure. Plenty of towels.

Pool: The pool was fun, right on our patio steps. Pool water is clean and well maintained. See cons below...

Beach: about a 2 to 3 minute walk. White Sand Beach very clean. See cons below..

Free Breakfast: the breakfast buffet was good, no complaints.

Con's

Hotel Staff, Only minor complaint was we asked for directions to the beach and was directed from the front of the resort instead of directing us to go through the resort. The surrounding area to this resort is not good. After making our way back, we found a more direct way through the resort and used that for the balance of our stay.

Pool: Have to agree with the other reviews on the noise.. I mean I understand we are all there to have a nice time, (Lot's of Koreans), but I got the impression the noise got louder outside our room when they noticed I was American.

Beach: As you exit and enter from the beach there is solicitors for massage. Very annoying...

Summary: Overall this is a very nice hotel and would stay again. I would also advise to use My Boracay Guide for your transfers. I went with the first class option and was well worth the extra money. However, If I return I will use the helicopter option as once you arrive on the island it is an hour and half ride to the hotel.

  • Stayed: October 2013, travelled as a couple
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2  Thank JiMnJess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Henann Garden Resort

Address: Station 2, Malay, Aklan Province 5608, Philippines (Formerly Boracay Garden Resort)
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Boracay
#10 On the Beach Hotel in Boracay
Price Range: £102 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Henann Garden Resort 5*
Number of rooms: 273
Official Description (provided by the hotel):
With 273 guest rooms, Henann Garden Resort aims to provide guests affordable accommodations without compromise. Managed by Henann Group of Resorts (same management with Boracay Regency Beach Resort and Spa, and Henann Lagoon Resort), the resort has world-class accommodations and facilities set in expansive landscaped gardens. The resort features the Garden Cafe (an alfresco restaurant), four massive swimming pools, modern fitness center, convenience store, business center, resort-wide wifi access (charge) and direct-private access to the beach front. ... more   less 
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Also Known As:
Boracay Garden Hotel Boracay
Seraph Hotel Boracay

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