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“Enjoyable stay”

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Henann Garden Resort
Ranked #14 of 147 Hotels in Boracay
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Enjoyable stay”
4 of 5 bubbles Reviewed 6 June 2014

Hotel was very good. we are a group of 8 first time travelling to Boracay. Staff services are very good, friendly, helpful and polite. Rooms are big and comfortable. Facilities wise the pool is good. We enjoyed swimming it every day. Breakfast is good as well but usually it can be quite packed.

Location is very good as well, just a minute walk to the beach side and plentiful of restaurants and bars. Definitely worth returning to this hotel.

Room Tip: Choose rooms with direct pool access if budget allows, or rooms on upper floors on the same block of...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken_leong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 8 June 2014
Thank you very much for your review of Henann Garden Resort. We are very pleased to hear that you had an enjoyable stay with us. Thank you for your statement about our staff being friendly, helpful and polite. Motivational feedback such as yours delights our staff and helps them to continuously improve our service.

It is great to know that you found our rooms big and comfortable and the buffet breakfast good. Your positive comment about our location is also very much appreciated. We are also glad to know that you enjoyed swimming in our pools. Thank you as well for your recommendation of our rooms with direct pool access. These rooms are perfect for guests who want a swimming pool right outside their veranda.

Thank you for staying with us. It would be our pleasure to welcome you back at Henann Garden Resort!
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938 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
kuala lumpur
Level Contributor
100 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

My girlfriends and I just returned from a short holiday to Boracay and we stayed at this hotel. First impression was good, the bellboy and service staff at the reception were very friendly and welcoming. No problems with checking. We had a premier room for three; one queen bed and one single. The room was spacious enough with plenty of room for the three of us to move around in. There was room to place our bags and besides the beds, there was a two-seated sofa and a chair. We were on the first floor, overlooking the pool. Housekeeping was very prompt in meeting our requests. Bed was comfortable, bathroom was clean with all the basic amenities. Only complain was the water pressure was low.
We had breakfast at the Garden cafe, good spread of Filipino and international foods.
This hotel is just a one to two mins walk to the beach where the shops and restaurants and the activities are.
We had a lovely stay here, despite no free wifi in room. You have to pay, but there is free wifi in the lobby which can be difficult to connect when there are so many people using the internet!
The layout of this hotel deserves a mention with the many pools all around. We see the rooms on the ground floor literally with doors opening right to the pool, which looked really nice but we were happy with our room on the first floor. Many Koreans here, never seen so many of them in one place before, outside of Korea that is!
Lovely hotel, lovely stay, unforgettable holiday for three good friends. By the way, the staff were all very friendly, always ready to greet us with a smile! We'll done! Thumbs up!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christinechin25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 7 June 2014
Thank you very much for your review of Henann Garden Resort. We are very thrilled to hear that you had a lovely stay in our resort. Thank you for highlighting all the things that made your stay memorable.

Our staff at the front desk and bell service are happy to read that you were glad with their service. We do strive to delight our guests from the time of their arrival, so to hear that we were successful in giving you a good first impression is just satisfying. Your comment about our housekeeping staff being very prompt in assisting you with your request is also appreciated. Your commendation about our level of service makes everyone really proud.

Thank you as well for the very detailed description of our Premier Room. The approximately 39sqm room is really spacious and it does overlook the swimming pools. Our apologies for the low water pressure in your room, we certainly would have dealt with the issue promptly had we been notified.

It is also great to hear that a seasoned traveler like you found our upgraded buffet breakfast satisfying. Thank you for pointing out that we do serve international dishes in our buffet breakfast. We also appreciate your statement about our convenient location and the lovely layout of our resort grounds.

Thank you for staying with us. We look forward to welcoming you back for another unforgettable holiday with us!
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2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 June 2014 via mobile

Lovely to be back and the place is much better than the last time we were here 3 yrs ago.staff are friendly,buffet was very satisying to my taste.pools and rooms are very immaculate.well done.definately i will be coming back.

Stayed May 2014, travelled with family
Helpful?
1 Thank Gina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 7 June 2014
Thank you very much for the excellent rating. We are very happy to know that you loved how we have upgraded the whole resort. Thank you for your recognition of the improvements over the past 3 years since your last visit with us. Indeed the swimming pools and the rooms are so much better than before. It is also great to hear that our upgraded buffet has satisfied your palate. Your positive comment about our staff being friendly is also very much appreciated.

Thank you for being a loyal Henann Garden Resort guest. We are honored that you will definitely be staying with us again in your next visit to Boracay.
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Paranaque, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Everything is nice! Location is beach front. Accesible to D Mall and Talipapa. One of the things that needs improvement is the food. Breakfast is okay but dinner is not. Staff needs more training too on customer service. Pool is warm and very family friendly. The hotel is cheap if you think of all the amenities available.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank XavYzzyZoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 4 June 2014
Thank you very much for the excellent rating. We sincerely appreciate you taking the time to share your recent experience at Henann Garden Resort (formerly Boracay Garden Resort). Thank you for your positive comments about our location. Indeed our resort is just walking distance to many attractions in the island. We are also glad that your family enjoyed our swimming pools. We take pride in providing excellent facilities and accommodation at very affordable rates.

Regarding your comments about the food, we are sorry that we did not meet your expectations. We have been reviewing our buffet dinner and we are pleased to share that we have recently upgraded our food spread. We have replaced several dishes in our buffet dinner and we assure you that we have improved our food selection. We also appreciate your constructive comment about our staff. Rest assured that additional training and guidelines will be provided to ensure that our staff meet our service standard, and more importantly to meet our guests' expectations.

Thank you for staying with us. We hope to have the chance to serve you again in the future.
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Diamond Bar, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Heads up as of May 24, some part of the hotel are under renovation. I stayed at room 220 and the room between me and room 234 are being renovated. There is also a construction going on across our room door. Seems like another hotel.

Me and my wife had a great time staying at this hotel. Great pools, awesome landscaping and big rooms. I was upgraded from a deluxe room to a premier room. The only downside for me is that I got one of the old rooms (seems like it) that hopefully next in line for renovation. The room furnishings are old and the bathroom really needs to be changed. Our toilet seat has some stains that are impossible to remove. In fairness, my friend who is staying at room 234 had an upgraded bathroom so I was told that our room was next in line to be fixed. Their staff are very friendly and are easy to talk to.

As far as location goes, this hotel is very close to the beach, bars, restaurant, and shopping area. I actually find the beach area of this hotel cleaner than the one along station 1.

The only bad experience I had with this hotel is their dinner buffet. First, it is mediocre. They have a about 6 main dishes, carving station (only have chicken), noodle station, salad bar and dessert station. It cost about P350++, you'd end up around P429 not including drinks. That's alright since it is cheap. Here is where it went really bad.

Our group (4), went in around 8pm. By the time we got to see the food, most of them are half filled. By around 8:30, most of the food are gone, the chicken (the only thing at the carving station) are all gone, most seafood are gone, and desserts are all gone. I ask the kitchen staff if they are going to refill/replenish the food. He went into the kitchen, came back and said "NO"!!! He said, that's it, they are done with cooking. Seriously I'm not making this up. Upset, I went to our server and talk to her about what happened. She went into the kitchen and after a few minutes came out and said that more food are coming out. It took the kitchen another 20-25 minutes before more food came out and desserts were presented. By then, our group really didn't want to eat anymore and lost our appetite. Also, during that 20-25 minutes, no one was in charge of the noodle station so we couldn't get anything from that area as well. Our server did apologize with what had happened. This happened on May 23, 2014.

To conclude this review, the hotel itself is awesome. The pool, the location, rooms (somewhat) are all great. Even the breakfast is decent. I'd recommend this hotel anytime to any of my friends and family. Just make sure you DON'T go to their dinner buffet. Spare yourself the pain and agony and just go out to D'mall and eat at the restaurants there. Trust me, you'll enjoy it more.

Room Tip: Ask for newer room that are away from the renovations
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 2 June 2014
Thank you for your review of Henann Garden Resort (formerly Boracay Garden Resort). We are very glad to know that you had a great time in our resort. Thank you for your statement about our staff being friendly and easy to talk to. We are also glad that you found our location convenient and the swimming pools magnificent.

As for your comments about the bathroom, please allow us to share that we are on the process of upgrading the bathroom of our Premier Rooms. And as you said, some of our Premier Rooms have already been renovated and the bathroom updated. We are pleased to inform you that all Premiers rooms will be renovated before the end of this year. We assure you that all Premier Rooms will have a modernized bathroom after the renovation.

We are sorry to hear that you had an unfortunate experience with our buffet dinner. Your comments have been brought to the attention of our Food and Beverage Manager and Executive Chef to ensure that there will be no similar occurrence in the future. We have also taken note of your comment about one of our kitchen staff, rest assured that appropriate training will be conducted to improve their service delivery toward our guests. Again our apologies for the lapse in service that you encountered. Please know that it is not the service standard for which we aspire to provide our guests.

Despite your experience with the buffet dinner, we are glad that your overall stay with us was awesome. We hope for the opportunity to serve you again in the future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 May 2014

We'll definitely stay again in this hotel when we come back to boracay.. The staff are courteous and helpful.. Great location..and did i mention the pools?yes POOLS.. 3 massive pools that until now my kids keep talking about..Two thumbs up..

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BatangGAPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 29 May 2014
Thank you very much for the excellent rating. It was such a pleasure reading your review. We are very happy to know that you will be back. There is nothing more gratifying than to hear from you, our valued guests, that you will choose to stay with us again in your next visit to Boracay. It is a testament that we have succeeded in fulfilling our goal to delight our guests.

Thank you for your statement about our staff being courteous and helpful. We are glad that you found our location great. We hope you enjoyed strolling to the beach, D Mall and other dining and shopping establishments which are all walking distance to the resort.

We are most delighted to hear that your kids enjoyed swimming in our pools. It really makes us smile knowing that we had a hand in creating unforgettable memories especially for your kids.

Thank you for sharing your experience with us. We are looking forward to welcoming you again for another awesome experience at Henann Garden Resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muntinlupa, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

I stayed at Henann Garden Resort for a total of 4 days, 3 nights inclusive of buffet breakfast and dinner and I am a bit disappointed. The hotel resort itself was good, nice pool, nice ambiance, clean surrounding and most of the staff were accomodating, but the food for me was average. I was expecting a nice hotel/resort to serve good food...oh well...as they say, experience is the best teacher. Also while eating it was soooooo hot, i think you need more electric fan/coolers or something to let your diners enjoy the food... Another downside is the bathroom was old and outdated, the bathtub was not inviting us to take a try in it, even the towels and fixtures inside were not new...better update 'coz a lot of hotels have the latest bathroom stuff and fixtures installed. So with the housekeeping, I specifically asked them to clean the room but when we came back after a morning swim it was still not made up and dirty. Please ask the staff to be a bit friendly and greet their guests/visitors. There are a lot of foreigners/tourists and it will help if the hospitality of the Filipinos will be shown through their actons and friendly smiles and greetings.

Room Tip: I stayed at Rm 222, it will be good if we checked in at a room with direct access to the pools. The...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reinyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April T, Manager at Henann Garden Resort, responded to this review, 29 May 2014
Thank you very much for your review of Henann Garden Resort (formerly Boracay Garden Resort). We sincerely appreciate your compliments on our swimming pools, ambiance, and location. We are sorry to hear that you were disappointed with other aspects of your stay. We regret that you found our buffet breakfast average. That is not what we aspire to hear from our guests. Please know that we will continue to strive to improve our room inclusive buffet breakfast while making sure that we keep our room rates competitive. Thank you for your suggestion about installing additional coolers/fan in the dining area, we will certainly take that into consideration.

Please accept also our sincere apologies for not having your room cleaned in the morning. This has been brought to the attention of our Executive Housekeeper to ensure that there will be no similar occurrence in the future. The housekeeping staff have also been reminded to be more polite and cordial to the guests. With regard to your comment about the bathroom, please allow us to share that we are currently upgrading the bathroom of our Premier Rooms, everything will be changed and updated. Rest assured that you will see a significant improvement after the upgrade.

Thank you for staying with us. We hope to welcome you back so we can show you the improvement that we intend to make
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Henann Garden Resort

Property: Henann Garden Resort
Address: Station 2, White Beach, Aklan Province 5608, Philippines (Formerly Boracay Garden Resort)
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Boracay
#10 On the Beach Hotel in Boracay
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Henann Garden Resort 5*
Number of rooms: 273
Official Description (provided by the hotel):
With 273 guest rooms, Henann Garden Resort aims to provide guests affordable accommodations without compromise. Managed by Henann Group of Resorts (same management with Boracay Regency Beach Resort and Spa, and Henann Lagoon Resort), the resort has world-class accommodations and facilities set in expansive landscaped gardens. The resort features the Garden Cafe (an alfresco restaurant), four massive swimming pools, modern fitness center, convenience store, business center, resort-wide wifi access (charge) and direct-private access to the beach front. ... more   less 
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Also Known As:
Boracay Garden Hotel Boracay
Seraph Hotel Boracay

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