We’ve just returned from a 5 nights stay at this resort. It was our 4th visit to Boracay in as many years and thought we'd splurge more than usual for our 'babymoon'.
Overall, the experience was inconsistent. Things were often over-the-top, or lacking and for a supposed 5* resort (with high price tag to boot), it's just not good enough.
Booking/payment before arrival - we have NEVER had to prepay hotel accommodation before. Didn't like that. The requests for copies of ID etc was also too much. Their website online payment seemed to only work with Internet Explorer browser, after trying several times before getting it to work.
Rooms - modern, clean, spacious. Private balcony overlooking pool was nice. Coffee machine supplied but quality of coffee was not good. Shower area should have a non-slip mat (husband fell over on soapy tiles and now has large bruise). Free desserts and cookies on arrival, and evening turn down sweets were appreciated.
Beach area - we liked the double sized lounges. There were plenty for guests to enjoy. Beach attendants periodically offered free canapes, jugs of iced water and sunglasses cleaning. It was nice how the security guards brought sand toys out for the young kids to enjoy. They also made it feel safe to leave belongings on lounges while paddling in the ocean. On less windy days, we were able to put up umbrellas to protect us from the sun. Some relaxing background music played throughout the day and its a great spot to watch the sunset. Jigs (beach attendant) was very good at his job.
Amenities - kids club, pool table, swimming pool, Jacuzzi and gym available. I did not use the spa services as no prenatal massage was advertised.
Drinks/bar - 4pm - 7pm happy hour was good as local bottle beers, mojitos and some others were 2 for 1. Pregnant ladies/non drinkers are recommended to try the (generously sized) mango (or other) fruit shakes made with fresh fruit, which are similar to a daquiri, but with no booze :) Some barmen kept the bottle beers fridge too cold and several beers froze over (thus undrinkable) when lime was added.
Service - people were friendly, but the millions of "hello sir/maam" and "my pleasure sir/maam" (with hand always held over their heart! ) each day was too much and made us feel awkward.
Food - The head chef really needs to scale down the al-a-carte menu! They're trying hard to cater for all nationalities palates and the list is extensive. However, as we found quite often, many items listed on the menu were in fact "not available". In one sitting, my husband and I had to re-order 3x as what we'd requested was again, "not available." Quality is better than quantity and the kitchen should always have ingredients on hand if it's listed on the menu!!
Breakfast buffet was included but a mixed bag. Pancakes, noodle soup and fresh cooked egg stations were good. Dairy products (cheese, milk, yoghurt) were placed on a glass shelf above (not in) ice, so were not as cold as they should be. Fruit and cold cut meats the same.
Transfers - before arrival, we were told our flight was arriving at Kalibo, not Caticlan and we'd have to pay extra. This was untrue and the staff had not read our forwarded itinerary correctly.Not a good first impression! Thankfully, this was amended before our arrival. A car picked us up from airport but we had to wait 20 mins+ for the resort boat to collect us from pier. There was an awkward (formal and unnecessary) announcement by a boat attendant before we were given cold towels, cookies and water. The departure transfer was a different experience. It was speedy but no water or other freebies were offered despite it being hot in the boat and airport. We also felt it unnecessary, awkward and over-the-top to have someone do the airport check-in for us and to have them walk us through security just so we found the Discovery Shores guest "lounge" OK. We're capable of doing this ourselves, thanks! The airport "lounge" is just a separate room to wait in, with a tv and sofas. That's it. No water, coffee, newspapers or other nice treats to end the discovery shores experience.
It was a nice few days in the sun, but don't think we'll return to Discovery Shores because of its inconsistency, and high price tag, for what we'd rate as a 3.5* resort.
- Official Description (provided by the hotel):
- Discovery Shores Boracay, a sprawling beachfront property located on the unspoilt shores of Boracay Island in the Philippines, is the first luxury resort built in this majestic region. Apart from its spacious 87 all suite guestrooms and the highly-acclaimed Terra Wellness Spa overlooking the beach, Discovery Shores' facilities include the Sands Restaurant, Indigo Restaurant, Platitos, Sandbar beach bar, Sandbox kiddie lounge, a swimming pool, recreation room, an events hall and a gym. Discovery Shores is one of five properties of The Discovery Leisure Company's portfolio of distinctive hotels and resorts, and is a member of Preferred Hotels and Resorts Lifestyle Collection. The resort embodies the hallmark of the Discovery brand: personalized and innovative service dispensed round-the-clock. Guests are guaranteed an unsurpassed level of quality, service and luxury. ... more less
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- Also Known As:
- Discovery Shores Boracay Hotel Boracay
- Discovery Shores Hotel Boracay
- Boracay Discovery Shores Hotel