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“Great hotel in Cebu”
Review of Wellcome Hotel

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Wellcome Hotel
Ranked #65 of 218 Hotels in Cebu Island
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel in Cebu”
Reviewed 16 August 2014

Stayed at the Wellcome Hotel for 12 days in August. The service was excellent, from the reception desk staff to the cleaners. I would be more than happy to stay there again. It is fairly close to major shopping malls, although it is a distance from beaches.

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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Geoffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, Front Office Manager at Wellcome Hotel, responded to this review, 17 August 2014
Sir Geoffrey, we really enjoyed having you with us. We are so glad you had a great time, not only with the hotel and the staff, but also with your journey around Cebu. Simply, our best regards...
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234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Kyoto, Japan
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2014

Booked a deluxe room through Agoda and stayed 10 nights in August with my wife and son (age 10). It proved a good base in Cebu, was great value and generally had good service. Maids sometimes folded the new towels into origami-like animals to the delight of my son and his companion Woody! A nice touch! Breakfast buffet was included for mum and dad, just 100 pesos a day for my son. Room service was good despite not having some items on the menu on a few occasions. Pool is small and only 3 feet deep but we only shared it once or twice during our stay and it was relaxing and refreshing. As first time snorkelers we also used it to practise before hitting the beach! Front desk staff very friendly and efficient but need to be more proactive in providing information. A tiny photocopied map of the hotel vicinity is provided but it is inadequate. I got a good street map of Cebu and Mactan Island from National Bookstore, Ayala Mall, for 99p. The mall (2 money exchanges, countless places to eat, tour-day trip agents) is a 10 minute walk but the streets are not much fun to negotiate with kids and not recommended at night. Use the free shuttle - it has no timetable and leaves whenever you want - just ask the front desk. To return just call the hotel and it meets you at the pick up point. The only phone I found in the mall was at a linen stall just outside Marks and Spencer's store. Just pay the vendor 5 pesos. Shuttle to the airport on Mactan 600p. Regular taxi to resorts on Mactan for the day -275-300p using the meter..it is cheaper that way.

Room Tip: We had a deluxe room on the 3rd floor at the back of the hotel. Easier access to the pool. If radio...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Service
Helpful?
Thank kuriac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, Manager at Wellcome Hotel, responded to this review, 13 August 2014
Sir Kuriac, we are really glad your kid enjoyed the trip - and it is all that matters most to us, not just at the hotel but at the beach and all the places you wnet here. Thanks and regards to the family...
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Manila, Manila, Philippines
Level 4 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2014

I made my reservation through their website months before our stay and I was attended to by the staff, ever so promptly, accommodating my requests and immediately responded to my inquiries. I booked a Deluxe Room with one queen size bed and one single bed for Php 2400 a night. The rate comes with complimentary buffet breakfast for 2 and free wifi access which works great in almost anywhere in the hotel premises.

The room is spic and span and spacious. The beds and pillows are very comfortable and the sheets smells really good! The colors in the room though are a bit monotonous and bland since its mostly white. I guess a little splash of color, perhaps artworks or more dramatic lighting could help, but the room, nevertheless is pleasant and welcoming. One more thing I love about the room is that it has a lot of available power outlets. There are also specific buttons for laundry, DND (do not disturb), etc, and every switch inside the room is within reach. Very helpful for someone lazy like me. :)

I asked Bruce via email to prepare a little surprise for my mom. I noted that he could prepare either a small balloon arrangement, a cake or a bunch of flowers. We were all happy to see this in our room as we enter. My mom was delighted. :)

Breakfast buffet is served in their mezzanine restaurant called Yollees Resto. I added an additional Php200 for buffet breakfast per day since the room only provided 2 complimentary breakfast. I failed to take a photo of how the buffet spread looked like but its not that much. Just the staple Filipino breakfast, bread with jams and spreads, pancakes, fresh fruits, fruit juice and coffee. In my 2 day stay, I saw chicken adobo, hotdogs, ham, and scrambled eggs to name a few viands.

The hotel also has a free shuttle service to and from Ayala Center and SM Cebu. Just inform the front desk folks that you'd be needing to go to those places and they will courteously assist you. Speaking of the staff, I think what made my stay in this hotel a good one is the service. I love how the front desk and the rest of the staff attends to any of my requests and did it promptly. Superb customer service!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank jssica_wabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, Manager at Wellcome Hotel, responded to this review, 2 August 2014
Hi, Maam Jessica. We were glad your Mom was delighted by our little preparation. Thank you so much for being with us. (BTW, we will be transferring our buffet breakfast to the roof deck anytime soon so we can have more choices of food.) --- you will always be "WellCome", also your Mom :)
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Philippines
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 July 2014

For its price, you can't beat the quality, cleanliness and service you get.
I stayed at the hotel for a night and will definitely book there again when I visit Cebu in the next coming months. The staff, although very friendly, did not feel she knew what she was doing and it took her awhile to complete the check-in. Still, this is nit-picking as she could have been new, still very highly recommended.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Philipp R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, Manager at Wellcome Hotel, responded to this review, 30 July 2014
SIr Philipp, we are so glad for your review. We are also honored for having you with us. About the check-in, we have new trainees whom we are transitioning in the frontlines, sorry for that, but we will make certain adjustments. Thank you so much...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2014 via mobile

I booked this hotel through agoda but picture are not really what you aspect to see.
All the hotel is very tiny from the room, to restaurant ( where you will have your breakfast) to the pool......which is more of a bath size.
Staff very friendly and welcoming, and position of the hotel is just 5 minute walking t
From Ayala mall.

Stayed July 2014, travelled as a couple
Helpful?
Thank Gadfader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, Manager at Wellcome Hotel, responded to this review, 27 July 2014
Every day of our hotel operation, we really make it a point to painstakingly satisfy each guest that comes to stay with us - mostly beyond what we are expected to do. Beyond that, it's really a matter of opinion, of looking at things at a greater perspective....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boracay, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014 via mobile

The hotel itself, staff, food are all great put into one. Value for our money, very clean and spacious room, attentive and courteous staff. If I would visit Cebu City again, i will definitely and without hesitation book at Wellcome Hotel again. Great staycation!!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joycelynn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, General Manager at Wellcome Hotel, responded to this review, 15 July 2014
Maam Joy, we were really glad to have you with us. Good luck in your future endeavors. You'll always be Wellcome with us...
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Portsmouth
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2014

I would like to firstly thank Bruce for quick swift replies to my emails when booking, he made everything so easy to book.

The hotel is very new and very nice and centrally located near the Ayala Mall and anywhere else is a small cost by taxi.

The front desk desk staff are very efficient and equally very nice and frendlyand always greet you by name with super smile.

The security and outside staff very good and happy and efficeint too, never too much trouble to get you a taxi.

Room was great and house keeping very efficent each and every day.

So I have no complaint at all with my 28 day stay and will stay again for sure.

The Roof deck bar was not open for my 28 day stay but condisering the fact the hotel is new and this part is still being constructed I understood this.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank thomo1162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellcomestaff, General Manager at Wellcome Hotel, responded to this review, 12 July 2014
From the staff and management, we would like to express our gratitude for your stay with us. May you have more happy trips ahead.

You are always Wellcome!
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Additional Information about Wellcome Hotel

Property: Wellcome Hotel
Address: 18 Molave St. | Escario-Kamputhaw, 6000, Philippines
Region: Philippines > Visayas > Cebu Island
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #65 of 218 Hotels in Cebu Island
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wellcome Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
Well-positioned in the heart of Cebu City's Central Business District, WellCome Hotel is the ideal vantage point for one's excursions around Cebu or the region. The hotel is located just a few meters from Cebu's Ayala Mall and the nearby public transport station that provides access to most of Cebu's important points of interest and attractions. This modern hotel is in the area of the circle of hotels - where tourists and visitors to the city primarily seek accommodation. The hotel is also near Cebu's I.T. Park, convention centers, Mango Avenue and all the favorite hang-outs for locals and tourists seeking fun and exhilaration.WellCome Hotel is committed to ensuring that one's stay is as comfortable as possible, offering hotel guests with superior services and a broad range of amenities. Guests of the hotel can actually avail of on-site options, such transfers to the airport and seaport, tours, a restaurant, Wi-Fi in public areas, concierge, coffee shop, and massage. The hotel's outdoor pool is a favorite spot to unwind and a way to enjoy one's stay in the country's Queen City of the south.Step into any of the property's 68 inviting guest rooms and escape from the day's stress with a wide range of amenities, ranging from kitchens in choice rooms, balcony/terrace at the lower floors, refrigerator-mini bar, interconnecting rooms in certain room pairs, and internet access for free wherever available. Whatever is the purpose of one's visit and with unmatched value for the money, WellCome Hotel will always be an excellent choice for one's stay in the city. ... more   less 
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Also Known As:
Wellcome Hotel Philippines/Cebu Island

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