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“A great way to spend the weekend”
Review of Capella Singapore

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Capella Singapore
Ranked #1 of 13 Hotels in Sentosa Island
London
Level 6 Contributor
113 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“A great way to spend the weekend”
Reviewed 22 May 2014

We regularly would go to the Capella for a spa treatment and Sunday Brunch, as a sort of stay at home treat when we lived in Singapore .The Spa treatment and facilities were fantastic. Then we we would wander down to the pool area for Sunday brunch. Excellent food and service, it was a perfect way to while away the afternoon. We would often sneak into the toilets to change into our swimwear so we could use the infinity pools in front of the restaurant. A very civilised Sunday

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dominic M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 27 May 2014
I am happy to hear that you enjoy Capella Singapore as much as you do. Auriga spa is Singapore's finest spa having won the Forbes Travel Guide Five Star Spa rating four years in a row. Sunday Brunch at The Knolls is also one of the best brunch buffets in Singapore with a wide range of authentic Mediterranean dishes cooked a la minute at vibrantly coloured chef stations, fine cut meats and fresh seafood.

Our swimming pool is only available for use by hotel room guests, however the swimming pool is also open to guests who book Auriga spa's half day and wellness experiences.

Once again, I am glad that you enjoyed your time at Auriga spa and The Knolls. I do hope that you will come back and try our guest rooms in the near future.

Alejandro Helbling
General Manager
Capella Singapore
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
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  • Chinese (Simplified) first
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English first
Orange County, California
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 May 2014

If you holiday in Singapore you are not getting the full experience if you do not stay here at least one night to experience the tranquil setting and spectacular rooms and hospitality. it is a one of a kind resort with beautiful pools and grounds. If you are looking at Raffles because of history and uniqueness think twice and check out Capella.

  • Stayed May 2014, travelled on business
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Helpful?
Thank SNAOGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 19 May 2014
Thank you for taking the time to share your thoughts of Capella Singapore here on Tripadvisor. Indeed, as you have rightly pointed out, Capella Singapore is steeped in history. We have four conservation-listed colonial buildings that were built in the 1880s by the Royal Artillery. Our main buildings, Tanah Merah I and Tanah Merah II were formerly the Royal Artillery Officers' Mess where members of the Royal Artillery wined, dined and partied. Located on 30-acres of lush green landscape, we offer our guests the luxury of space. Many of our guests have commented that even when we are running at full occupancy it feels as though they have the resort exclusively to themselves.

The team and I are proud of working in such a fine hotel and look forward to welcoming you back soon.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 13 May 2014 via mobile

We have regular staycations in Singapore and I must say the Capella Villa with private pool is one which we must try at least once.
Yes it is pricey and that is why we celebrated my wife's birthday here.
The check-in was a breeze and there was a buggy that drove us to our villa. It was very spacious and nicely decorated (resort style with both indoor and outdoor shower facilities). Our little one's favorite is the plunge pool. We had a lot of fun in it with the water gun that we brought along.
The hotel has also specially arranged a birthday cake and chocolates for this joyous occasion.
The staff are generally accommodative and polite. We have no complaints on this.
Overall, the 3 of us had an enjoyable celebration here.
Yes we hope to return soon, on other special occasions.

Stayed March 2014, travelled with family
Helpful?
Thank ErvinKoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 18 May 2014
Thank you for choosing to celebrate your wife's birthday here at Capella Singapore with us. I am thrilled that your family had a wonderful time in our villas. Our One Bedroom Villas are very popular with our guests as they offer a living room, bedroom, plunge pool and both indoor and outdoor showers. Surrounded by lush greenery, our One Bedroom Villas truly embrace tropical living at its finest.

Thank you also for acknowledging our staff. Trained in the fine art of professional and preferential service, our staff are one of our greatest assets.

The team and I look forward to welcoming you back to Capella Singapore soon.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014

Ok, last time I was at Capella (May 2013) I gave it a bit of a hiding on my review. My thought is, you shouldn't judge a place by one visit. Our 2nd visit was very different. I was VERY impressed with the CEO who took an board simple issues that I had. Lots had changed at Capella and I admit to being impressed. The accommodation itself is superb and always has been, the staff delightful and very accommodating and meals are beautiful. It takes courage for management of very highly ranked accommodation to listen to issues and address them. Thank you so much, would I recommend Capella now to friends? Absolutely. Well done!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Jsevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 18 May 2014
Thank you for taking the time to share your experience. The pleasure is all ours. I am delighted that you gave us another opportunity to serve you. We take all feedback seriously as it allows us to improve and strive for excellence. We are blessed to be here at Capella Singapore. Located on 30 acres of lush green landscape, Capella Singapore is truly one of the most beautiful hotels here in Singapore and every day the team and I strive to ensure our service is befitting of the stunning surroundings.

Thank you again for coming back to Capella Singapore and we do hope to welcome you back once again.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asia
Level 4 Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 May 2014

I enjoyed my stay but would not give it the same 'wow' factor. The grounds are lovely, as is the library and the old building. The cigar/drinks lounge also very nice. The rooms however are starting to show wear and tear, esp in the shower/wet areas. Room views are only impressive in the higher floors and the 'central' portion of the building. Service was inconsistent. eg We were left waiting for quite a while for rooms to be changed (the original room had defects) and it was not well handled by the junior reception staff. Only when I had to escalate the complaint after having been very patient did it get sorted. The cafe has a nice breakfast but the rest of the menu is limited and not of the quality or selection one would expect from this class of hotel. Did not try the Chinese restaurant. Gym is small but reasonably well equipped. Did not try the Spa. You are essentially paying the premium or the environs and the low guest count.

Room Tip: higher floor, central block above the pool areas have the best views.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NGG-22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 12 May 2014
Thank you for sharing your feedback here at Capella Singapore. I appreciate the time that you have taken to pen your thoughts here on Tripadvisor. I am glad that you enjoyed the beauty of our grounds and our heritage colonial buildings where our library is located. I am also delighted that you enjoyed your time at Bob's Bar. With spectacular views of the South China Sea, Bob's Bar is the perfect place to unwind after a busy day. Bob's Bar also features Singapore's very own music maestro, Jeremy Monteiro who plays every Wednesday to Friday.

I am apologetic for your experience while here at the hotel. Please rest assure that we have taken your feedback seriously and will be following up to ensure that our staff are better equipped to handle different situations. We carry out a maintenance programme to ensure all our rooms are regularly serviced and repaired. Please also be assured that the defects in your original room have been rectified. We do apologise for the inconvenience caused to you.

Thank you also for sharing with us your experience at The Knolls. I am sorry that you felt that breakfast was limited and the quality was not up to your expectations. Your comment is definitely taken onboard as it helps us improve and refine our offerings. Helmed by French Executive Chef David Senia who has over 20 years of experience, our breakfast spread is created fresh and from authentic local and international recipes. As we are a small hotel, to ensure the freshness of each food item, many items are created a la minute with our servers regularly passing around tasting portion sized breakfast items. Many guests have commented that our pancakes are one of the best in town and our golden waffles are crunchy on the outside and warm and soft on the inside. They are a must try, I hope you had the opportunity to enjoy them!

Located on 30-acres of lush green landscape, a lot of care was taken during the building of the property to ensure that we were as faithful to the original contours and knolls of the land as much as possible. As such, all our rooms feature unique views – some of the verdant gardens and some of the sea.

Thank you again for taking the time to share with us your feedback as every feedback allows us the opportunity to improve and strive for event greater heights. The team and I both look forward to welcoming you back.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014

It is rare that I ever choose to retrace my footsteps and stay more than once at a hotel for holidays as I love to have new experiences. (When travelling for business I always stay at the same luxury corporate hotels.) So when planning our mid year break this year away from cold Melbourne it surprised us when we realised we really wanted to commence our Asian holiday with a return to Capella in Singapore before launching off to other locations.

Why? .... it is the lasting memory of how stylish, calm, luxurious and lush the setting was. The design of the hotel has an intangible elegance in a similar way to Aman resorts. The pools are heavenly and the combination of dining options and leisure spaces work really well. Small details stand out like enjoying a beautifully delicate tea in the library and getting back to our room to find sachets of that blend of tea have been provided for us to enjoy in our room without us asking.

We stayed with our 10 year old son and found that the room configuration worked well for the 3 of us for a short stay.

Sentosa is just a short cab ride from the airport and the city but incredibly peaceful and serene which is just what we needed when starting a holiday completely burnt out by demanding jobs and frantic home life. The ability to walk to lots of attractions and move at a leisurely pace but access the attractions of Sentosa within minutes was superb.

I have really valued the time others have invested in providing reviews on Trip Advisor and the enduring memory of Capella as a surprise highlight from our trip to Singapore and Thailand last year prompted me to share this experience. (We also stayed at Raffles, Marina Sands and the W and Capella was the stand out.)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3000_M_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 5 May 2014
Thank you for taking the time to pen this thoughtful review. It was very encouraging to read your thoughts of your stay here at Capella Singapore. Indeed, as you have rightly pointed out, Sentosa is a short cab ride from the airport and the city. Many of our guests enjoy staying on Sentosa for this very reason. That although it is near to the main shopping and business districts, it feels as though you are world's apart.

Located on 30 acres of lush green landscape, Capella Singapore offers guests the luxury of space. I am glad that you enjoyed your time by our cascading swimming pools overlooking the South China Sea, our Library which offers complimentary refreshments and a good range of reading material, books and games as well as partaking in our restaurants.

Once again, thank you for your compliments. The team and I look forward to welcoming you back to our piece of paradise.

Alejandro Helbling
General Manager
Capella Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 May 2014

Expensive but very fine. From the breakfast , spa, service, gym, room, view everything was well designed n planned by the management. Would recommend two to three nights stay. Could explore the island sentosa

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fattyliver1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro H, General Manager at Capella Singapore, responded to this review, 5 May 2014
Thank you for taking the time to share your thoughts of our hotel here on Tripadvisor. Created by Master Architect Lord Norman Foster, Capella Singapore is truly a work of art. Every detail here at Capella Singapore is meticulously woven together with care. It is a masterpiece that we are truly proud to be a part of.

Once again, thank you for your review and we look forward to your next stay with us.

Alejandro Helbling
General Manager
Capella Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Capella Singapore

Property: Capella Singapore
Address: 1 The Knolls, Sentosa Island 098297, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sentosa Island
#1 Luxury Hotel in Sentosa Island
#1 Top resorts Hotel in Sentosa Island
#1 On the Beach Hotel in Sentosa Island
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Capella Singapore 5*
Number of rooms: 112
Official Description (provided by the hotel):
An ultra-luxury resort situated on Sentosa Island, Capella Singapore transports guests into a setting of ultimate peace and tranquility. Guests can enjoy its onsite, award-winning Auriga spa, three restaurants, as well as the beautiful landscape overlooking the South China Sea. Nearby facilities include a golf course, family and kids-friendly attractions. The hotel is also 10-15 minutes drive away from Singapore's bustling business and shopping districts. ... more   less 
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Also Known As:
Capella Singapore Sentosa Island

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