From the moment we arrived we knew that it was going to be another wonderful experience at the Capella Singapore. Before our arrival I was contacted by Yoshie one of the personal assistants to ensure that everything was on schedule and to make a selection of the type of pillows we wanted to use during our stay.The service of the staff from the moment me arrived up until our departure would have to be by far the best service we have experienced in comparison to other five star hotels world wide. We have travelled extensively over the years and the Capella Singapore is a destination that we have chosen to return to a number of times. This has been our third stay at the Capella and as usual we were not disappointed?it was an amaizing stay for us. We have a 6 year old son John, the staff treated him so well , he loved the attention of course going for walks with the beautiful Suzette looking for peacocks in the most beautiful surroundings. My son keeps telling me every day that he misses his good friends at the Capella, being Suzette, Suven from the knolls! and Judie at the lobby. These ladies were so kind and genuinely friendly to us that were sad to say goodbye to them. The staff by far is the best I have ever had the pleasure of meeting.
We stayed in a one bedroom villa which was spotlessly clean with pratesi/frette bed linen and towels and Aesop in room amenities. The plunge pool was beautiful, the In room dining food was always hot and delicious and brought to the door in a timely manner.
The breakfast at the knolls each morning was an experience in itself. With the vast range of teas on offer to the variety of breakfast treats not to mentioned the magnificent pancakes that were made for my son each day were incredible. The freshly made juices were delicious. The knolls restaurant has something for everyone and if they don't have it the chef will make it happen. The word 'no' doesn't exist at the Capella. Everything is done with a smile, efficiently and perfectly.
The pools were always clean and the pool staff were very attentive to bring refreshments immediately. The library is another magnificent asset of the Capella Singapore. Afternoon tea is served at the library from 3pm every afternoon. The fresh sandwiches, magnificent cakes, delicious chocolate chip cookies, to fresh fruit, everything is available in abundance, exercising self control is the hard part. The surroundings of the library are just stunning. The beautiful british colonial style of the library with the matching furnishings is so tastefully done. The personal assistants team were a pleasure to deal with. Yoshie, it is always such a pleasure to see her during our visit, she is a wonderful lady that does a remarkable job. This time we also met Jennifer who wrote beautiful poetry in our cards and Cheryl who was also a pleasure to meet and talk to.
The lobby is a beautiful spot to wait for transport with the most welcoming staff ready to meet us. Judie has the most beautiful smile and we were so grateful that we were able to get to know her during our visit. My son John looked forward to going to the lobby just to see Judie (I hope I have the spelling right). The iced tea and cold towels on arrival was just what we needed when we arrived. This time I made the time to get a facial at the Auriga spa. This is by far the best facial I have ever had. It was a very enjoyable experience and the facilities were excellent, not to mention the skill of the lovely young lady that conducted my facial. I wish I remembered her name. She was wonderful. It was an experience that I will definitely remember. Perfect! Another great asset of the Capella Singapore is the shuttle bus to vivo city. This is so convenient for a little bit of shopping in between relaxing at the pool. It was also a pleasure for us to get to know Mr Lucus Grace. Mr Lucus would visit us daily during our breakfast at the knolls to see if everything was going well and to check if we needed anything. It was delightful chatting to him, a true gentleman.
On our arrival a bottle of French champagne was waiting in the room, during our stay I celebrated my birthday. The Capella made the most beautiful cakes x 2 so there was enough for the 3 of us to enjoy. I also received the most beautiful orchid flowers and a bunch of roses. Completely spoilt! This is what dreams are made of. On our departure we received some beautiful gifts and momentous to remember our stay at the Capella.
The Capella is by far the best hotel we have stayed at and we can't wait to return soon. Thank you for a wonderful time to the best staff. I congratulate the Capella and it's staff for the best service!
A special thank you from us and especially from young John, to Suzette and also to Suven at the knolls (helping John feed the peacocks from the door :-) and to Judie.
Thank you also to the personal assistants, Yoshie, Jennifer and Cheryl. Looking forward to returning soon.
With kindest regards,
Tania Hall :-))
- Official Description (provided by the hotel):
- An ultra-luxury resort situated on Sentosa Island, Capella Singapore transports guests into a setting of ultimate peace and tranquility. Guests can enjoy its onsite, award-winning Auriga spa, three restaurants, as well as the beautiful landscape overlooking the South China Sea. Nearby facilities include a golf course, family and kids-friendly attractions. The hotel is also 10-15 minutes drive away from Singapore's bustling business and shopping districts. ... more less
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- Also Known As:
- Capella Singapore Sentosa Island