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“This is NOT what you want for a 'Star' hotel”

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Resorts World Sentosa - Hotel Michael
Ranked #11 of 13 Hotels in Sentosa Island
Reviewed 28 March 2014

Check-in : a small lobby with only 2 staff to accommodate all check-in guest in the afternoon. Long queue you can expected.

Room : Stinky and damp smell all over the so-called non-smoking room, seems it has been ignored for long time. Small room w/ weird furniture e.g. a small sofa that i think it's only suitable for kid's butt, for no reason that the chairs for dressing table are hard for moving (extremely heavy). No flushing water in the whole middle of the night. No bathrobe in our room (but we saw other guest wearing robe at the swimming pool). No free access of wifi in room (it supposed a basic feature for a stars hotel, right?)

Breakfast : We were leaded to a nice table at the first place. However, when we finished picking up food, our table was occupied by else people! Luckily, breakfast buffet was not as bad as other else, there are wide variety of food you can choose from.

We chose this hotel because Festival Hotel seems targeted for family and kids and we stayed Hard Rock Hotel in Macao before. A wrong choice indeed....

The only good thing of this hotel is that you can reach Universal Studio within walking distance.

  • Stayed: March 2014, travelled as a couple
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1  Thank Sandylcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 29 March 2014

Dear Guest

Thank you for the time taken to review Hotel Michael at Resorts World Sentosa.

We are sorry to learn that you did not enjoy your experience thoroughly and the conditions of the room and bathroom were a letdown of a 5 star hotel. Our dining team has also been flagged with regards to your breakfast experience.

Your feedback has been well noted and we would resolve the issues to the best of our ability in order to win travelers like yourself back to stay with us again.

Once again, we are sorry for the experience you had.

Warm Regards
Victoria Ngian
Director of Rooms

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425 - 431 of 760 reviews

Reviewed 23 March 2014

Stay there for 3 days 2 night. Strategically located in Sentosa. Average room size. Though it's a 5 star, toiletries given is not as good as Genting Grand. Not even body lotion or sewing kit (we have to call to ask for 'em). With a dimmed lit gym and an average sized swimming pool. Breakfast at the Palio was so-so. All kinds of branded stuff along the walkway to the hotel.

  • Stayed: March 2014, travelled on business
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1  Thank teenagesab_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 25 March 2014

Dear Guest

Thank you for the time taken to review Hotel Michael at Resorts World Sentosa.

To ensure we live up to your expectation to have the body lotion and sewing kit placed in your room prior to your next arrival, kindly let us know your name and we will update your profile accordingly. Please send your email to hotelmichael.dm@rwsentosa.com

With regards to the size of the swimming pool, you are encouraged to use the swimming pool at Hard Rock Hotel which is within walking distance from Hotel Michael. We are thinking along the same line to improve our gym this year to make it more motivating for our gym users.

Till then, we look forward to your next arrival soon.

Warm Regards
Victoria Ngian
Director of Rooms

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Reviewed 22 March 2014

We recently had our 2 nights 3 days stay at Resorts World Sentosa - Hotel Michael with admission to Universal Studios, SEA Aquarium and Adventure Cove.

Our request for early check in and room upgrade were not granted and had to wait 2 hours for check in at 3pm. Upon checking in at Level 6, noticed room was not of a 5 star quality and our view of the room was the monorail station. That was the view for a AU$400 per night room! Called reception and got moved to Level 9 room. Not the ideal view but was heaps better than the monorail station

Our late check out request was granted till 2pm free of charge. Overall, the staff and amenities were good but could do better with the room rate!!! Maybe our expectation was too high after staying at MBS and Park Royal on Pickering

  • Stayed: March 2014
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Thank ausnz_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 25 March 2014

Dear Guest

Thank you for the kind review and we appreciate your time taken for this feedback.

We have enjoyed good occupancy during the school holidays last week. Hence, it is such a pleasure to know that our amenities and staffs were good throughout your stay and a late check-out was accorded despite the high season.

We look forward to your next visit again.

Warm Regards
Victoria Ngian
Director of Rooms

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Reviewed 21 March 2014

We had a junior suite with a nice size, separate living room. The bathroom was huge, a bit waste of space in my opinion. The hotel is centrally located, very close walk to Universal Studio's entrance, restaurants, and Train station, also easy access to the old Sentosa. My only complain about this hotel is when come breakfast time. The restaurant is way too small to accommodate large group of people comes at the same time, so my suggestion is to come early, before the restaurant open at 7am.

Room Tip: my room was facing the Universal studio, and I would probably get the same room, although the walk f...
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  • Stayed: July 2013, travelled with family
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Thank CPWuisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 25 March 2014

Dear Guest

Thank you for the kind review and we appreciate your time taken for this feedback.

The seating capacity for breakfast will continue to remain a challenge whenever we enjoy good occupancy and especially when guests come to the restaurant at the same time. Nevertheless, our team members will ensure attention is given to each and individual guests at the restaurant.

We look forward to your return soon.

Warm Regards
Victoria Ngian
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Booked a 3D2N multi attractions package with RWS to surprise my son during the recent school holidays. The deal is pretty attractive as it comes with 2 adult admission tickets to USS, SEA Aquarium and Adventure Cove. As we have stayed in HRH and FH previously, we decided to give HM a shot this time.

Requested for early check-in and late check-out and both requests were promptly acceded to. Maybe it got to do with the fact that our stay this time is not on the weekend. However I was stuck in the office and due to the rain, managed to check-in only at 5pm. Not sure whether this was the reason but the reception gave us a free upgrade to the Deluxe Suites.

I knew a suite would look really very nice. When I reached the suite, I was not disappointed. It is huge and beautiful. The bed is comfortable and the toilet is just great. There is even a TV in the bathroom next to the bath!

The staff we encountered were helpful and friendly. Services were rendered promptly and with a smile.

I personally prefer the lobby of HM to HRH and FH. It is brighter and more spacious. However the pool in HM is rather small and look rather boring. I think all hotel guests in RWS especially those with kids would prefer the pool in HRH. Guess RWS knows this too and so deliberately made the pools in other hotels boring so that for guests who are looking for a quiet and peaceful swimming pools do have some other serene options.

HM is conveniently located very near to the Waterfront station. There is a Watson's and 7-11 nearby. Plenty of dining options available as well.

Overall, we had a great time staying in HM. It is a nice hotel and we had a wonderful time.

Thank you Hotel Michael for making our staycation fun and memorable.

  • Stayed: March 2014, travelled with family
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Thank GCRookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 21 March 2014

Dear Guest

Thank you for your relentless support and I am especially thrilled to know that our team members were all excellent hosts during your stay with us.

I look forward to welcoming you and your family back to Resorts World Sentosa for another fun and memorable stay.

Warm Regards

Victoria Ngian
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Stayed 2 nights in Hotel Michael in February with my husband. I found the room to be comfortable 4 star standard with twin Simmons beds. However when we checked in the hotel, we had to wait about 1 hour as we wanted a non-smoking room.
The room was clean and came with kettle, iron and ironing board, bar fridge, safe. At first the bar fridge was not working but I requested a change and it was done the next day.
A helpful tip - note that even numbered floors are non-smoking while old numbered floors are smoking. Mine was Level 6. Also request for room away from the lift if you need a quiet room.
I found Corrinne, the front desk staff and Jeevan the bellhop to be very helpful. Corrinne extended my room stay till 1pm. Jeeven helped me to reconfirm my outgoing flight and print my boarding pass.
Hotel Michael is conveniently located near the Imbiah monorail station. Ask for your free monorail pass during your stay there. Will stay there again the next time.

Room Tip: Even number floors are non-smoking and odd number floors are smoking. Request room away from the li...
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  • Stayed: February 2014, travelled as a couple
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Thank BornToTravel888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 11 March 2014

Dear Guest

Thank you for taking the time to share your experience at Hotel Michael located in Resorts World Sentosa on your recent visit.

It is heartening to know both Corinne and Jeevan have again earned the recognition for the services they have rendered. Your kind words of praise are truly appreciated. In Hotel Michael, all guests are important to us and we seek to do our utmost to ensure that we create a pleasant, welcoming and hassle free experience for each guest.

We look forward to welcoming you and your spouse back on your next visit.

Warm Regards

Victoria Ngian
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014 via mobile

We stayed here for 2 nights to visit USS & SEAquarium. First of all they were no external signboards for the hotel and this confused the cab driver, making 2 rounds looking for it. We dropped off at Crock ford Towers and walked to the adjoining Hotel Michael.

We were greeted well by the crew, allowed early check in and upgraded us to the suite. Thank you....:)

The room was spacious, clean, very cozy and just love the bathroom. Bed and pillow were just the way I wanted, soft and cuddly.

However, the room was not cleaned up properly the next day. It appears as though they came and left in hurry.

Location is excellent just next to other facilities in RWS. The ambience was quiet and couldn't really hear any noise from the events ongoing downstairs.

Overall a good stay and pleasant experience.


Stayed: February 2014, travelled with family
1  Thank drnara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 11 March 2014

Dear Guest

Thank you for taking the time to share your experience on your recent visit and the kind reviews you have given to Hotel Michael at Resorts World Sentosa.

It is disappointing to learn that the room cleaning on the second day of your visit was not carried out to the strict quality guidelines we have set in place. We have since reiterated to our team members to always be thorough in the processes. Please accept our sincere apology for this occurrence.

We look forward to welcoming you back on your next visit.

Warm Regards

Victoria Ngian
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Hotel Michael

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #11 of 13 Hotels in Sentosa Island
Price Range: £115 - £1,015 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hotel Michael 5*
Number of rooms: 461
Official Description (provided by the hotel):
A luxurious treat for art lovers, Hotel Michael is designed by one of America's greatest contemporary architects - Michael Graves. This boutique hotel bears the designer's elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, and a short walk to the various attractions. ... more   less 
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