Stayed 2 nights for a Business Conference. It is a good enough hotel, but NO WAY this is a 5- star place. Maybe in some marketeer's dreams, or for the upscale shops in the shopping arcade, but definitely not what one would reasonably consider a 5-star place anywhere in the world.
Proximity to the Sentosa highlights is nice and convenient, but it should not be an excuse to feel complacent about the star rating . Lots of organized tours too (I know, I know, it's what Sentosa is all about, right?) which makes the lobby look like a Tokyo subway station during rush hour.
Staff is young, willing but scantily trained. Reception phone can go unanswered during at least 10 times (maybe more, as I gave up on the 10th time). Luckily I didn't have a coronary..... Gym unattended and no water to be seen. Breakfast service patchy and food quality nothing to write home about.
Room is nondescript. I know this is supposed to be some kind of "designer" hotel, but design or not, the room looks cheap and of a very peculiar taste. Cheap amenities complete a picture that confirms indeed that this property has been complacently awarded an unmerited number of stars. 3 stars yes, 4 maybe, 5....... nice try. How can this compare to Mandarin Oriental or Shangri-La downtown? Preposterous.
- Official Description (provided by the hotel):
- A luxurious treat for art lovers, Hotel Michael is designed by one of America's greatest contemporary architects - Michael Graves. This boutique hotel bears the designer's elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, and a short walk to the various attractions. ... more less
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