We booked in to stay at the hotel for 10 nights for our first holiday at Singapore, and can wholeheartedly say that our stay had been very enjoyable. We were checked in quickly and given some helpful suggestions and directions around the hotel. Hard Rock hotel really is the most central location you can be in while staying at Sentosa Island, with ridiculously close proximity to Universal Studios, a range of restaurants and monorail which takes you anywhere you want to go to explore around the Island.
We found our room spacious and clean, with crisp sheets on two queen sized beds. The interiors were nice and modern. Even though our actual room faced hinterland views (not pool views), we found it very convenient because we did not have any noise from the music that is played throughout the day around the pool area.
Housekeeping was discreet and efficient, with sheets and towels changed daily and always when were were out of the room, the staff friendly and respectful. Complimentary water bottles are supplied every day, and if we ever ran out, housekeeping staff walking by in the hall were more than happy to just give us a few extra bottles on request.
Reception staff were always pleasant and helpful with directions. Guests are given one pink 3day free pass to use when travelling on monorail (usually$2.50 each way p.p) and replaced again in 3days.
Our flight back was scheduled for 11pm so we really wished we could have a late checkout. I respectfully asked if we could have a later checkout seeing that our flight out was so late in the day, and the concierge, after speaking to the manager, had actually extended the time to 4pm free of charge! We really were very happy with that as it gave us practically the whole day to enjoy the pool, go out for lunch and see the little somethings that we didn't get to see yet.
We travelled with our 5 year old boy who really enjoyed the swimming pool and tried out the Kids club a few times for a couple of hours while we went out for dinner or sightseeing into town. He loved going to Kids club, there were kids movies, arts and crafts, etc. Very reasonable prices and friendly girls looking after the children. It was only busy on the weekends, otherwise pretty quite during weekdays.
Overall, this was a very enjoyable holiday for all three of us, and we will definitely come back to stay there again. For those still reading this review, my husband and I, like yourselves, read many unsatisfied responses from what seemed to be very bitter and sour guests. Most of the "terrible" things they talked about just didn't happen to us or seemed so trivial that I still wonder why you would even bother writing about it. I guess everyone is different and sees things in a different light. All I know is that we went to Singapore happy, anticipating a nice holiday, and we left there even happier, pleasantly surprised with every little moment that we got to experience there.
- Official Description (provided by the hotel):
- Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island