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Hard Rock Hotel Singapore
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Reviews (2,227)
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Reviewed 27 May 2014 via mobile

Everything good that RWS had, was undone by not having ANY free wifi. NONE. Not even at the bar, or lobby. They sell wifi access that is accessible across the whole resort, but that's not good enough. It's not like this is a budget place. It's pricy and wifi should be included. When querying with staff, they say 'we tell them, but they don't listen'. Management obviously arrogant that doesn't listen to it's customers. So angry that I will not return again to them. The hotel isn't that great of a family place, lots of bogans and also full of US marines on shore leave. Party hard. Not my thing. Pluses: the swimming pool is amazing, but you can stay at a different hotel on RWS and catch a shuttle to this pool. Not enough seating at pool. Easy walk to Universal Studios, a shopping strip with food and restaurants nearby and the Sentosa Merlion walking distance.

Stayed: March 2014
Thank HappyTravellerz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Zaraza 77,

Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are thrilled to hear you enjoyed our incredible pool.


We appreciate any and all feedback. Your comment about our Wi-Fi agreement is most valid and we are currently reviewing this further.


We would welcome an opportunity to discuss these issues with you further and can be contacted at hrh.feedback@rwsentosa.com. Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Hard Rock Hotel in the near future.


Love All – Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014 via mobile

We planned on staying here for two nights at the end of our singapore trip, we ended up changing our flights and staying longer!! All staff were an absolute pleasure to deal with, especially Geraldine on reception! She have us a free room upgrade because our smoking room didn't have a balcony and she wanted us to be more comfortable! So we ended up getting a deluxe room with a pool view! The room was lovely, bed was soooooo comfy it was so hard to wake up in the morning! Espa shower gel shampoo and hand wash in the room, tv with lots of free channels, iPod docking station(only for iphone4) even when we checked out and were leaving our luggage there for a few hours, a lovely lady at reception sorry I forget her name, took the time to show us to a lounge that we could stay in and sleep before our flight or shower or just relax and watch tv! I was surprised that even after checking out they were still trying to make our stay so comfortable! I would recommend this hotel to anyone, we loved staying there and would def stay there again!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank laneyflah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear laneyflah

Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments towards Geraldine with our staff and all of us are very proud of her and we look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Overall only OK - breakfast similar to an Embassy Suites buffet in a tourist area - average - some interesting options but over priced for the quality - over run with kids, families as you'd expect in this type of resort. The rooms are dark, a bit dank and tired from a design standpoint. It was very difficult to maintain a comfortable temperature - the room was either too hot or too cold, seldom just right. Staff is generally quite friendly.
I'd stayed here only because my client paid for three nights including breakfast - I paid for one night and felt it was overpriced for the value - I would not stay here again. I stayed a few extra days in Singapore at the Hilton and it was excellent - the room was bright and airy and the breakfast buffet was exceptional!! I would not stay here again!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank MMornea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear MMornea,


Thank you for sharing the details of your recent experience at Hard Rock Hotel at Resorts World Sentosa on TripAdvisor. We strive to deliver consistent, quality service to each guest staying at our hotel and are sorry to hear that you did not feel our hotel met your standard.


We would welcome an opportunity to discuss these issues with you further and can be contacted at hrh.feedback@rwsentosa.com.


Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Hard Rock Hotel in the near future.


All is one

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Reception was helpful, room service was very polite, breakfast was good, and room was about satisfied. Without free WiFi absolutely lost some marks today, and some minor things such as provided no bathrobes, bathtub were a little bit strange for a 5 star hotel.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Sam L,


Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are grateful to hear our band members met up with your expectations as we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We would welcome an opportunity to discuss your concerns and can be contacted at hrh.feedback@rwsentosa.com. Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Hard Rock Hotel in the near future.


Love all serve all

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

We spent 3D2N in HardRock Hotel. The room is clean, nice and comfortable, and it's spacious as well. The pool is great, we love the pool very much! The only comment for the room is that the floor tiles in the bathroom is slippery, my kid slipped and fell but luckily she is not injured. Some of the sofa/cushion in the lobby and Starz restaurant are already tear, need more maintenance on this. Overall it's a great experience staying in HardRock Hotel!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank WKYee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear WK Yee,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are thrilled to hear you enjoyed the spacious room and amazing man made beach pool we uniquely have.


We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance, offerings and cleanliness of our property.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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