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“Wonderful service by Yugen!”

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Hard Rock Hotel Singapore
Ranked #10 of 13 Hotels in Sentosa Island
Reviewed 7 June 2014

My husband and I had a very enjoyable stay at the Hard Rock Hotel. The furnishings were fun and the bathroom was spacious - being able to access the wardrobe from both sides was very useful! The hotel has several huge swimming pools, the most interesting being one with an artificial sand beach. It is an easy walk to all the attractions and food outlets at the RWS complex.

The highlight of our stay was the wonderful service provided by the staff, who were very friendly and obliging. We would like to commend especially Yugen at the concierge desk who went out of his way to ensure that we were assigned a room facing the direction we needed in order to photograph the lovely view from the hotel at different times of the day and night, which was the reason for our visit. Thank you, Yugen!

  • Stayed: June 2014, travelled as a couple
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1  Thank MyFairD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear MyFair D,

Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments for Yugen to all the staff and we are most proud of him.
All of us are look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All

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1,000 - 1,006 of 2,064 reviews

Reviewed 4 June 2014

Big Fan of Hard Rock over the years! They serve the best Burgers! Was there for a conference and with family and it was one of the best stays we have ever had. The beach pool is amazing! The kids area is by the pool and is a fun place for the kids to spend time and meet with other kids and for you to have your quite time...at the beach pool or in one of the cabanas.

  • Stayed: April 2014, travelled with family
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1  Thank MiraazPeerbhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear MiraazPeerbhai,


Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

We were really looking forward to our stay here, but seriously let down!! We had been away 5 weeks, and this was our last hotel... BAD choice! Drawing on walls, cheap decor, no free wifi! Only good point is the pool. Really not what we expected!

Stayed: May 2014
1  Thank Chloë S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Chloe S,

Thank you for sharing the details of your recent experience at Hard Rock Hotel at Resorts World Sentosa on TripAdvisor.


We strive to deliver consistent, quality service to each guest staying at our hotel and are sorry to hear that you did not feel our hotel met your standard.


We would welcome an opportunity to discuss these issues with you further and can be contacted at hrh.feedback@rwsentosa.com.


Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Hard Rock Hotel in the near future.


Love all, serve all

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Reviewed 3 June 2014

Stayed 2 nights towards the end of May 14. Checking in was a bit of a challenge, took a long while until late afternoon for the rooms to be ready. Guess it must be fully booked during that period. Room wise is good, with the pull out bed a 2 thumbs up. Bathroom wise its kinda weird, no doors into the bathroom, each cubicle (shower and WC) with their own door but otherwise its fully open. You have to change without the safety of a locked door or even a door. The hotel shampoo is really bad, bring your own.

Facilities wise, the pool is great, Kids room is available as usual and gym is just next to it. As you are in Resort World itself, lots of food around and of course the Hard Rock Cafe is not too far away.

Parking advice for those driving there, head to WEST side of the parking area. The hotel lift is there, DO NOT park on the east side.

Overall, a good hotel for families and for those running around in Sentosa or Resort World.

  • Stayed: May 2014, travelled with family
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Thank Viperal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Viperal,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations, our incredible pool and your overall stay.


We have shared your kind comments with our staff and all of us are look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All

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Reviewed 2 June 2014

everything is perfect as it is just walking distance to USS,SEA Aquarium.Hard rock hotel staff also will give you sentosa express pass n u can use ot for free for 3 days.My conplaint just that it is very noisy when passer by talk n lough loudly as u can hear clearly when youre in your room.

  • Stayed: May 2014
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Thank Milla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Milla M,

Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


All is one

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Hard Rock Hotel is truly a beautiful hotel in the best part of Resorts World in Sentosa. The hotel itself has a live band, a huge pool, beautiful rooms and excellent staff. The location is also excellent - just a few minutes away from all the restaurants, Universal Studios, SEA Aquarium, Adventure Cove, the casino and various retail stores, convenience stores and pharmacies.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Alexander U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manger at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear Alexander U

Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Take time to be kind,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

We booked a one night stay here to celebrate my birthday. We arrived early but the counter staff was friendly and rather efficient and allowed us to check in first even though there was no room available yet.
Finally at 12.30pm, we asked the counter again and our room was ready. Not bad very fast.
When we entered the room, I was surprised to see that the toilet was so large. But a closer examination showed it to be a handicap toilet!! Then when I tried looking out the window, I had an unpleasant surprise. It was completely blocked and there was no balcony. ZERO VIEW! Sigh... maybe coz it was the weekend and there were no better rooms and they had to put us in that handicap room. We paid SGD$400 plus for just ONE NIGHT and this is what we got.
Extremely disappointed that we paid so much to get such an unpleasant room. Carpet was old and there were stains all over. Toilet flush didnt work and we had to use the water spray to flush off excess ****.
This is my first and last stay ever at Hard Rock Sentosa. Better to spend that money at Festive Hotel which I stayed previously and was worth all the $$$ that I paid.

Room Tip: Don't bother. Good rooms they make you pay an even higher price. Just go to Festive Hotel
  • Stayed: May 2014, travelled with family
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1  Thank SY_541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 12 June 2014

Dear EnchantedScraps,


Thank you for sharing the details of your recent experience at Hard Rock Hotel at Resorts World Sentosa on TripAdvisor. We strive to deliver consistent, quality service to each guest staying at our hotel and are sorry to hear that you did not feel our hotel met your standard.


We would welcome an opportunity to discuss these issues with you further and can be contacted at hrh.feedback@rwsentosa.com.


Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Hard Rock Hotel in the near future.


All is one

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
Price Range: £155 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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