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“Hotel Close to actions and Food”

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Hard Rock Hotel Singapore
Ranked #9 of 13 Hotels in Sentosa Island
Delhi, Delhi, India
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Hotel Close to actions and Food”
Reviewed 27 June 2014

Spent good 2N/3D in Hard Rock with family and had better than expected experience. Hotel location is very good and is close to Universal Studio, S.E.A and area where you can spend good time in the evening. Check in time(3 PM) is late as most of flights from India lands early in the morning.So plan accordingly. Very nice swimming pool.Large rooms, small Bathrooms. Indian Veg. Breakfast is available.

Room Tip: Pool facing rooms will give better view.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjayspn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review, 28 June 2014
Dear Sanjayspn,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are very thrilled to hear you enjoyed our iconic pool, our state of the art rooms and what we like to call the "Hard Rock Vibe" to provide you a better experience.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
Jayson Diaz Estacio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,948 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
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English first
Jakarta, Indonesia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014

If you want to spend time a day or two in Sentosa Island, this might one of the best place to stay. The lobby was huge and a bit dark. The staffs are friendly and helpful. The room is also spacious with 2 big beds, love it. I a got purple dark theme room, a little dark for me. The beds are great but the bathroom is okay. The room has a nice big window to see the beautiful view of Sentosa island attractions. Around the hotel there is food stalls, museum, and universal studio of course. But to go to the city you need to take a cab, because the train is quite far and confusing for tourists. Overall i enjoyed my stay here. Good job

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CindyPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review, 27 June 2014
Dear CindyPS,


Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore.


We are delighted to hear that you are considering us one of the best places to stay in Sentosa Island and most especially for recognizing our prize possession, the team members.


I have shared your review with the team and I am confident that each department will be excited in knowing that they have contributed to the enjoyment of your stay.


I look forward to welcoming you and your loved ones back to Hard Rock Hotel.


- Love all, serve all -
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Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Pre-register was made first when you arrive & collection of access cards is strictly at 3pm. Check in staff, James was more than happy to obliged our requests for a complimentary b'day cake for our little girl (though we heard we had to make advance notice of 3 days prior).

Sun beds was insufficient or maybe it's simply too crowded. There weren't sufficient lifeguards except for one manning the slide?!

Starz Restuarant service staff was fabulous (they too, tried to abide to almost all our requests) but there's room for improvement for food selection and quality. More could be done to the food alias, great staff but poor food >>> lapse in service standards.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monstersis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review, 27 June 2014
Dear Monstersis,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are thrilled to hear that our band members engaged you with exemplary service and I take pride in recognizing James and our Starz team.


I have forwarded your comment with regards to the food selection to the F&B Management and I thank you for highlighting.


All of us at Hard Rock look forward to welcoming you back soon! Rock On!


- All is One -
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Travellers are raving about these Sentosa Island hotels

Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

The aircon was uncontrolable. The temperature setting had no effect. There was a great staff who out of her way to get one of our voucher redeem. I think she was Merilyn. The pool with the artificial beach was great with the kids. The room was sufficient for a family of 4 with a 8 year old and a 4 year old.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlvLSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review, 27 June 2014
Dear AlvLSH,


Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations and our great pool, most especially for recognizing Marielyn who is one of our true gems. As for the airconditioning unit controller, i have forwarded the issue to our Facilities and Maintenance team and I truly apologize for the inconvenience it has caused you.


We have shared your kind comments with our team members and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


- Love All – Serve All –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 June 2014

Overall it was ok. good location, good breakfast buffet (not included in the room price). Very close to USS, adventure cove waterpark and aquarium. However, there were no halal restaurants nearby. It would be good if the hotel has a halal certified restaurant. The free shuttle on the monorail to the beaches was useful. My kids loved the nice big swimming pool. The lobby was rather dark and gloomy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MIMIE676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, 22 June 2014
Dear MIMIE676,


Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are thrilled to hear you enjoyed the accommodations as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 June 2014 via mobile

The room was spacious n the theme was excellent. The service was outstanding,friendly and efficent.The pool was nice with excellent view with sand base ground feels like you are at the beach itself. Overall was great!!!

Stayed June 2014, travelled with family
Helpful?
1 Thank JoJo1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, 22 June 2014
Dear JoJo1408,


Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.


We are very much delighted to hear you enjoyed the accommodations, our incredible pool and most importantly the outstanding service of our energetic band members.


We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


Love All – Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

I've stayed at the Hard Rock Singapore a number of times. I love the rock-themed foyer and think the pool and pool area is one of the best (specially for families) around. The restaurant offers good food with not the quickest service. I find the service in the restaurant has gotten worse - it was hard to even get someone to check on the table during breakfast. Reception and Concierge Team as always were great. They do their best to make sure every problem in handled. The cleanliness of rooms has also seemed to decline in the years I've been staying here. It is very handy for the Universal Studios park.

Room Tip: The corridors are very very very long - try to get somewhere less than half way along the corridor s...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Vibe Manager at Hard Rock Hotel Singapore, responded to this review, 22 June 2014
Dear Duane A,


Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We are very much thrilled to hear that you have enjoyed our amazing beach pool and it surely is the best in town. Similarly our band members from Front Desk and Concierge for showcasing their best talents and we are most proud of them.


I have sent you a private message and would like to obtain more details about your stay in order to address the other issues directly and assist us in improving our products and services.


Thank you once again for your support, and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for another authentic experience that rock!


- All is One –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Singapore

Property: Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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