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Hard Rock Hotel Singapore
Ranked #10 of 13 Hotels in Sentosa Island
Reviewed 19 July 2014

Stayed for four nights in interconnecting rooms. Pool was the highlight of this stay although drinks at The Rock Bar were very expensive. Location is great for Universal Studios, the aquarium, Vivo city and other attractions. Very busy at breakfast as it seems lots of families with young children stay here. Disappointed that there wasn't free wifi.

Stayed: July 2014, travelled with family
Thank LCS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 20 July 2014

Dear LCS2010,

Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your lovely review of our second to none beach pool.

Your comment on our wifi agreement is definitely valid and is in the midst of evaluation.

I look forward to welcoming you, your family and friends back soon for more great stays.

Love all, serve all
Jayson Diaz Estacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,045 - 1,051 of 2,163 reviews

Reviewed 15 July 2014

the hotel has a very good location,surroundings ,swimming pool green area bar at the pool,and the rooms are good clean the room service good the bathroom nice and good.i think the most important drawbacks of this hotel is it's lobby.a dark place with dark reception and disgusting noisy rock music playing day and night that you can not sit and relax in it for just a few minutes.i really don't know how the reception personnel can work in this disgusting noisy place and not getting mad.the other drawback is the breakfast very crowded and the special thing is that you can not find cheese in it.breakfast with no cheese.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank faridfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 18 July 2014

Dear faridfa,

Thank you for taking the time to share your invaluable review and we are very glad you have enjoyed your overall stay.

I’m pleased to let you know that we do have refurbishment plans in the pipeline and that includes illuminating the lobby area. Surely we are most excited to present brand new facilities to all of our guests. We will also monitor the volume of music on each areas.

We have similarly raised your comment about the breakfast spread to our Food and Bevarage Management.

Do keep us in mind the next time you return to Singapore!

Love all, serve all
Jayson Diaz Estacio

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Reviewed 15 July 2014

We stayed in Hard Rock hotel for 1 night with nice experience. This American Rock & Roll atmosphere and stylish hotel in Sentosa Island, Singapore is suitable for family fun when you bring along with small child. Swimming pools is the key attraction that the hotel guest can't miss it when stay. We ordered the snack and food at the pools bar in the first day afternoon. This is very relax to having sunbath and swim on the white artificial sands beach pool with good food refreshment. Hotel location is perfect to close to Universal Studio, Casino and Sea aquarium in resort world area. Room is clean and modern equipped but it shall improve the free wifi in room in the future.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Peggytsang2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 18 July 2014

Dear Peggytsang2812,

Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your magnificent review.

We take great pride on having a one of a kind beach pool which is perfect for family getaways. I must agree with you it is indeed something not to miss! Plus the amazing swim up bar manned by our Rock Star team members.

I look forward to welcoming you, your family and your friends back soon for more great stays.

All is one
Jayson Diaz Estacio

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Reviewed 14 July 2014

The best thing about this hotel is the pool area. Really great visually and a fantastic swim up bar with a great bar tender who recognised us each time. Everything else was a bit yuck to be honest. When we arrived our carpet was damp as had just been cleaned and the room smelt like wet dog. The rooms and common areas all felt a bit grubby. It's all a bit tired I think. Worst coffee in the world in the cafe (thank god for Star Bucks which is saying something !) Overall not what we had hoped for.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank KelMac39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 18 July 2014

Dear KelMac39,

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We sincerely apologize about the carpet condition you faced upon your arrival and I have immediately highlighted it to the Executive Housekeeper to address it with all the Room Attendants. As for the rest of the areas, we do have refurbishment programs ongoing and we are all excited to present innovations and brand new facilities.

We are delighted that you enjoyed our amazing swim-up pool bar and I am sure our team member will be very insipired to hear your kind words.

We look forward to welcoming your family back soon to Hard Rock Hotel Singapore.

Love all, serve all
Jayson Diaz Estacio

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Reviewed 13 July 2014 via mobile

I'm a local here and I could say that I love this hotel for it's great location to these 3 attractions. We would always book this hotel during the school holiday when we r lazy to travel out of Singapore. We will buy a package from resort world that include 2 nights stay with 2 adults tix for the 3 attractions above. The room bed was soft and comfortable, they are using the simmons mattress which I really love to sleep in. It will be great if you have 2 to 3 kids as they have a pull out bed that you could sleep in. Beside the attractions, they have a wonderful swimming pool that come with playground and sands like you were at the beach. My kids love to play at their pool & it's great that we could just bring them up back to the room to have their shower right after that without walking further.

The cons about this hotel is their shower area is really small that u dun have a place to hang your clothes and the water for the shower hose is not strong. If you can, try to avoid school holiday that is in march, June, sept n dec. As normally the hotel will b fully book and they always ran out of towels!

Stayed: June 2014, travelled with family
Thank Jean_Chuayp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 18 July 2014

Dear Jean_Chuayp,

We are overwhelmed to see you share your generous review and to know that you have always enjoyed staying with us time and again.

As we continue to explore innovations and maintain our incredible beach pool, it is amazing to see it has become a GO-TO destination by families locally as well as our foreign visitors. Not to mention our "sleep like a Rockstar" mattress which is second to none.

All of us look forward to welcoming you, your family and your friends back soon to Hard Rock Hotel Singapore.

Love All – Serve All
Jayson Diaz Estacio

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Reviewed 13 July 2014

Being a firm believer of basic service, Hard Rock Hotel failed all. Checked in for three nights and managed to get a last room which is about 3-4 mins walk from the lift. Room is ok but short of one towel and very basic amenities.

As a local, I bought alot of drinks, and I mean alot, perhaps about 10 bottles to stock up in the fridge. After housekeeping, when I returned at night, my beverages were cleared out from the fridge even though I was still going to stay for two nights. Called up the duty manager,Derrick, who promised to get back to me, but didnt, which really pissed me off. Its never about the drinks, if the fridge is not meant to be for the guest convenience then dont bother having one in the room. So I can suppose the housekeeping guys stole my drinks??

Complimentary parking, as I was a local, I was traveling in and out of the hotel, YET the concierge told me only one parking coupon per room per night stay. I find this totally absurd and impossible.

This Hard Rock Hotel is worse than a budget hotel and if you really need to stay, please do not have any expectations, because it simply cant hold up to its name. To be frank, they are running Hard Rock like a casino hotel which is wrong because not all guests are gamblers and just need a room to sleep,

One good thing though was the room service staff, Henly, also willing and also with a smile. Reception is always kind and having an eye for details.

Room Tip: All rooms are bad...
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank kiingderek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 13 July 2014

Dear kiingderek,

Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

With all sincerity, allow me to extend apologies for the flaws you have encountered during the course of your stay.

I have sent you a private message and would like to discuss this with you in depth and in order for us to address the imperfection we may have had. We take up opportunities seriously for constant improvement.

Warm regards,
Jayson Diaz Estacio

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Reviewed 13 July 2014

Great hotel for those whose destination center in Sentosa Island/Resorts World. Great for families - indoor pool, close to theme parks and other attractions (Universal studios, SEA aquarium, etc) inside sentosa. The water pressure was strong. The pool view from the room was nice. The bed was big and soft - slept like a baby. There's a pull up bed - a nice surprise. A train ride away from Vivo City Mall/Sentosa Station/Harbourfront Station - transfer point to SMRT.

The only downside was that the wi-fi was not complimentary. Also, it would be better if travel adapters are provided in rooms.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Gwenythe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 13 July 2014

Dear Gwenythe,

Thank you for your sharing your review and for the privilege of hosting you during your most recent trip to Singapore.

I am delighted to hear that we have provided you a comfortable accommodation. Not only that we want you to sleep like a baby, we want you to sleep like a Rock Star!

Thank you once again and we look forward to welcoming you back again soon.

Love all, serve all
Jayson Diaz Estacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
Price Range: £160 - £411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
See the new Hard Rock Hotel Singapore, where energy and glamour meet cutting edge contemporary design. Visit now to experience our new dining, entertainment, and amenities that will have you feeling like rock royalty. We’re just minutes away from the region’s top attractions, including Universal Studios Singapore and SEA Aquarium, as well as Asia’s flagship spa – the world-renowned ESPA. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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