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Hard Rock Hotel Singapore
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Reviews (2,213)
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1,063 - 1,068 of 2,213 reviews
Reviewed 17 August 2014

The hotel is fine, it is not the hotel that children like, crowd, dark, loud music. However, the customer service has been really good, especially the concierge Jega, the Malaysian guy. He is so nice, always offer help.

Room Tip: Choose the room near the lift, it is a really big building.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank liuliang3385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 24 August 2014

Dear liuliang3385 ,

Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore.

I am pleased to learn that Jega has imparted his set of Guest Services skills to you. I am sure he will be very delighted to hear your commendation and will be more inspired than he already is right now.

I will share your comment to Jega and to the rest of the team and we look forward to welcoming you and your loved ones back to Hard Rock Hotel for another authentic experience that rocks!

Love all, serve all
Jayson Diaz Estacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

The hotel is quite old and really needs refurbishment as many scratches on the wardrobe, fingerprints everywhere, the shower room has some annoying black stains on the grouted areas; the shower room door won't stay closed properly, thus water is leaking out while showering. I thought a 5 stars hotel will provide bathrobe and complimentary wifi, it was quite disappointing.

Room Tip: They have smoking room, however the room had a strong smoke smell that should have been eliminated or at least minimized before the next guests arrived.
  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Cecilia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 17 August 2014

Dear Cecilia H,

Thank you for taking time to provide a review on your recent stay.

We note on your comments with the facilities and can assure you that we do have refurbishment projects along the pipeline and we are continuing to look at elevating the aesthetics, maintenance and cleanliness of our property.

We hope to be given another chance to welcome you back to Hard Rock Hotel Singapore at Resorts World Sentosa.

Love all,serve all
Jayson Diaz Estacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Think long and hard before deciding to spend 500US a night. Hotel in itself is average and is saved only by the freeform beach pool which is what has come to be expected from hard rock. Proximity to universal studios / adventure cove is good but again staying in downtown area is only 15 min taxi. However for the price bracket hard rock (or should that be resorts world sentosa) has chosen to market the property in then there are some true luxury alternatives in singapore. Personally i dont quite see how this hard rock can justify being twice the cost of the hard rock bali where the facilities, pool, kids club and entertainment are all far superior to Singapore's hard rock hotel attempt.
The kids club is nothing more than a room with a few tables, no kidsclub poolside kids activities in the afternoon, bands play only on weekends, the pool closes during light drizzle (aug 14), no happy hours at bars (probably explains the lack of clientele), significant lack of lighting in pool area forum access and the Que for breakfast stretches back into the lobby check in area where some of the breakfast tables are located.
All in all, very disappointed. Expected a hard rock experience but instead got an overpriced watered down attempt at fun
Would not recommend staying here. Go for the luxury available in Singapore and taxi in to universal etc. For the hard rock, far better going to bali where its done properly

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank MickRogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

Our room was spacious and clean, close to all attractions in Sentosa incl Sea Aquarium, Universal Studios etc etc (great for family with young children), food is everywhere.

We just wished the staff were a bit friendlier..after all they were working in hospitality business :)

This is a Good family hotel but could be better :)

Stayed: October 2013
1  Thank Lucy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

We stayed at the Hard Rock Hotel at Sentosa for two nights. We made the reservations through Resort World Sentosa and got a package with tickets to Universal Studios, S.E.A. Aquarium and Cove Waterpark.

The hotel itself is contemporary, the lobby is a bit dark, but the design and feel of the hotel is very 'hard rock'. I like the bar in the lobby and there is also a spot for live bands, which they feature on the weekends. The pool is big and has a pool bar attached to it, making it look trendy.

The rooms are of fair size, the cleanliness is top notch.

The only disappointment was that inspite of booking the hotel from their website, they did not include breakfast in the package (big disappointment). Such a pity, since many other hotels provide an all inclusive room rate, breakfast inclusive.

Staff at the hotel were friendly. On check in and check out there is a bit of a line up. I suppose they have tons of visitors everyday, but it shouldn't be hard to open up a few extra stations for check in and check out. Conceirge is helpful.

You can access ALL the Sentosa attractions from here - most are walkable. They also have a free shuttle which you can use to get around.

If you stay at Hard Rock, you are eligible for a 15% discount at Hard Rock Cafe and the Hard Rock Gift Shop.

All in all, a trendy hotel located on Sentosa within a ten minute walk to Universal Studios, S.E.A Aquarium and Cove Waterpark.

No free WIFI (this was disappointing!!)

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Asha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this reviewResponded 24 August 2014

Dear Asha K,

Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations with the "Hard Rock" vibe. It is absolutely what we wanted to infuse and we are constantly innovating for the enjoyment of our guests.

We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!

Love All – Serve All
Jayson Diaz Estacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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