... and the festive reception desk certainly made sure my first impressions of this hotel were extremely poor. We waited 20mins just to check in only to be told we had to wait another two hours. That was fine because we were given pool access and had lunch. Regardless the lines at checkin were a mess and so badly managed by staff present. This bad impression was further compounded by having to wait in line a further 15 mins when our rooms were available.
Positives : rooms are quite sizeable and kids bunk is a novelty.
Negatives : poor service levels and unresponsive "third world like" reception at checkin. Pool is also underwhelming.
Overall go Hard Rock instead. Better location and far better pool.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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