Booked a family suite but was upgrade to a deluxe suite. Room was kind of worn out. Poor maintenance. Sofa was extremely uncomfortable. The bathtub Jacuzzi was falling apart. We had to call twice to get repairman to come and check it out. Surprisingly they just walked right into our room while we were changing out little boy in the bedroom. Staff was also unfriendly and unhelpful at the front office.
This will be our first and last to this hotel!!!
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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