This is supposed to be a 5 star hotel but the service is definitely disappointing. When comparing 5 Star Hotels, it is the details that count. When i checked in, the hotel did not even give complimentary mineral water to start with. Which 5 star hotel does that?
I went on a staycation, and the reception only allows me to drive out my car once. All other parking charges will be borne by me? I have been to a few 5 star hotels and this is the only one which sets such limits.
The toilet walls are chipped, the carpet is of poor quality, the door are chipped, WIFI is not FREE, wardrobe doors do not close properly, cabinet doors have loose hinges...this is definitely not 5 star and very disappointment.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more less
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