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Resorts World Sentosa - Festive Hotel
Ranked #11 of 13 Hotels in Sentosa Island
General Santos City, General Santos, Philippines
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“You won't go wrong”
Reviewed 25 October 2013

When in Singapore, and visiting Universal Studios, with Group, or Family, a honeymoon, or just relaxing,. You won't go wrong choosing Festive hotel... Everything you need is just around the corner. Even with kids,it is the right place.A very charming hotel...i love this hotel. Shopping is abundant, entertainment for kids, mom and dad is at reach.Stay here...you'll never regret..

Room Tip: All rooms are excellent, no probs
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  • Stayed May 2013, travelled with family
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Helpful?
1 Thank GatewaytravelGROUP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (408)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

I was disappointed for this hotel. Washroom not clean. Floor still wet. When I go into the room we can smell something disgusting. We drive car but they only provide us one coupon. If go out many times we need to pay the parking fees ourselves. USUALLY HOTEL MUST FREE FOR THE PARKING I WONDERING WE SPEND SO MUCH FOR THE ACCOMODATION STILL NEED TO PAY EXTRA UNNECESSARY THINGS.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Huinee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 24 October 2013
Dear Huinee O,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sentosa Island hotels

Jakarta
Level 6 Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 October 2013 via mobile

I visited this hotel on 12 oct, stay a day with my family. The location is perfect. 1 floor up from casino. The roomis okay. Wifi is notfree. What makes this hotel so expensive is location. This hotel isnot better tha mandarin

Stayed October 2013, travelled with family
Helpful?
2 Thank Giovanniandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 October 2013

Arrived on a Tuesday morning from UK, with a trip to the aquarium planned. was told that we would not be able to check in early as it was a public holiday but we could come back around 3 and they would have everything organised. I explained that i understood and could they make sure they had a cot in the room as my 11 month old and 2 year old that would need a sleep when we finally got into a room.
Arrive back after 3, am told that they have a room for us on the 7th floor, but with renovation work on the 8th floor it might be noisy till 6pm. Again i explain that i have an 11 month old and 2 year old that has just arrived from UK that morning and we needed to get a resonably quiet room for them to sleep.
After some discussion with i guess the front desk senior, they gave me a room on the 3rd floor (where there was also work going on but at the other end i was told). Got to the room, very tired looking already (new hotel). and No Cot Bed. so eventually after waiting around i got a cot bed.
Comfortable enough sleep, after struggling with the air con system.
On the wednesday off to universal we go, after attempting to get our included breakfast, wandered to the hardrock hotel for this (for some reason no breakfast restaurant in the hotel you stay in) massive queue, lots of empty tables, no explanation. so we get to universal early in the hope to go around and get back to our room for a sleep in the afternoon.
get back to our room and there is a rock concert rehearshal/setup going on in the hotel next door with Bass so loud that our room is literally shaking. I called front desk, and they said they'd talk to someone. we decide to go find somewhere quiet for an hour. An hour later its still going on. I call front desk and am this tiem told that there is a rock concert tonight there untill 11, they do not offer a room change, I had to demand a room change. they return only a room on the 7th floor under the renovations! complete farce. I tell them fine i'll take it, make sure that the room has a cot when we get there. I tell them to send someone in 15 mins to move our luggage. In 5 mins someone turns up at the door grumpily telling me he's there to take the bags, i ask him to come back 10 mins. he dissappears for good. I get a new front desk person who has no idea about the room move and where we are going and eventually a bell hop to take our bags. when we get up stairs no cot, and banging on the floor above most the evening even after 6pm i'd had enough of dealing with the front desk.
the next morning we thought we try another hotel for the breakfast included and again long queues, empty tables and zero help.

Put it simply this hotel is a joke, how can you call yourself family friendly with allt he noise and no help at all. and there was no warning of this at the time of boooking or even prior to us arriving.
On top of this the walk from your hotel room to the shops/restaurants/casino/park is quite long especially with strollers.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin12478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 22 October 2013
Dear Mr. Martin,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jakarta,indonesia
Level 5 Contributor
90 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 October 2013

the hotel need upgrade, which is what they are doing with the current renovation,mind the noise.
however, our room was facing HR concert area, so when live music performed... was like in disco and worst,because I don't know the music,just the louuuuud sound!
still cute with the bunkbed at the family room.
also breakfast is at the HR or The Michael. better variety at the HR.

Room Tip: family deluxe with bunkbed and sofa bed if with family.
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  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Arleta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2013

We stayed at the festive for 4 days in September on a stop over on our way to Europe.Two adults and our 8 year old.
We chose the festive for the location and the fact that our stay coincided with the F1 race and we wanted to avoid the city.
The room was clean, the bed was comfortable and our son loved the bunk bed.
Check in and out were quick and we found the staff friendly and helpful. The pool at Festive Hotel is fine but the pool and facilities at Hard Rock are better and you have free access to them. The rooms are ok and a little dated as many other reviewers wrote.
So if you are getting the 50% discount on one of the booking sites and your activities are mainly based in Sentosa (Aquarium, USS, Luge, Beach, Water park, Etc.) this hotel is a good choice otherwise it will be significantly overpriced compared to other Sentosa and Singapore hotels.
Next time we would stay elsewhere on Sentosa or if they finish the refurnish work may give it another try.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pablo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 October 2013

Before the stay: We had a few hiccups trying to book the hotel. 1st, we had to email to rwsentosa@reservations.com to make a hotel reservation (we can't book it from the website directly because we took up a package). We received a reply requesting for guest name, check-in and check-out dates, which we had provided promptly. Thereafter, another staff sent us another email requesting for more details (full name, contact details, no. of guests and email address). By then, dates that were initially available became unavailable when they finally decided that they do not need more details from us.


During the stay:
Hotel room - We thought it would come with a bath tub since we booked the Family Deluxe Room. But no, it didn't, and that sucks because we wanted to have a good soak after a tiring day.

When we checked into the room, it didn't have towels and we had to wait for 30mins to get 2 sent to our room.

Breakfast - Our package came with daily breakfast and passes to the SEA Aquarium. Festive hotel guests will have to proceed to either Hard Rock hotel or Michael Hotel for breakfast. We chose Michael Hotel and when were were there, the restaurant staff informed us that breakfast wasn't included. We had to show then my invoice for the package which states "daily breakfast for 2" and the hotel reservation slip. It took them awhile to figure out and they apologise thereafter, citing system error.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tahari8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FestiveHotel, Manager at Resorts World Sentosa - Festive Hotel, responded to this review, 24 October 2013
Dear Tahari8,

Thank you for taking the time to share your feedback and we regret to learn about some of the challenges experienced during your recent stay with us at Festive Hotel.

We have dropped you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrence.

Thank you once again for your review and we look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Property: Resorts World Sentosa - Festive Hotel
Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Sentosa Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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