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Resorts World Sentosa - Festive Hotel
Ranked #8 of 13 Hotels in Sentosa Island
Reviewed 17 November 2013

Booked a 1N staycation package via rws website n chose festive hotel with tickets to universal studios. Check in was a breeze and was given a room at level 6. It was a deluxe family king that had a king bed with a sofa bed and a loft bed for the kids. So its a great arrangement if you are traveling with kids. The bed arrangements could accommodate 2 adults and 3kids. One of our two kids opted to sleep on the sofa bed while the 5yo shared the king bed with us. They didn't feel comfortable in the loft bed.

The room had all the basic amenities but rather dim lighting. The king bed was too soft for my liking and the edges of the bed were sinking. Bathroom had a bathtub which was pretty high and we had to use the step stool provided to get into the tub. Quite a nightmare getting the kids in and out as there's a great risk of slipping. Unfortunately our shower head was also faulty, not giving a good water pressure so it was frustrating taking a shower with the dribbles of water. I didn't bother asking for a change as it was only a night's stay.

I was expecting a more luxurious feel to the hotel which it didn't give but this is subjective. However, it does serve its main purpose of being a family hotel with its bed arrangements.

Our package included breakfast at universal studios (USS) for 2 adults so we only had to pay for the kids at a discounted price of sgd11 per kid. With the breakfast at USS, we could also enter the park early. We also had sgd5 retail voucher for use at USS and upon check in, we noticed that the vouchers were backdated. We alerted the hotel reception but they assured us that it was OK. We had 3 rooms with our in laws so had a total of 3 tickets. And I had to explain thrice at each purchase at the USS as they also initially didn't want to accept the backdated vouchers. Credit to USS for the staff as all accepted the vouchers upon my explanation and they will take it up with the hotel.

If you're driving in, park at the west wing carpark. Short walk to the hotel through the conference ballrooms.

  • Stayed: November 2013, travelled with family
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1  Thank cml77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 November 2013

Had mixed feelings about staying in this hotel after reading the many reviews. But it turns out that the stay is wonderful with clean spacious room and friendly attentive front desk and pool side staff. We booked a family room which comes with a king bed, sofa bed and bunk bed. Very spacious! Check in and check out is a breeze. Recommend for family getaway ... The hotel offers free sentosa express tickets for 3 days. So getting in and out of the island is a breeze other than relying on the hotel shuttle.

  • Stayed: November 2013, travelled with family
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1  Thank Lynn0625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

Came back recently with my family from a 3 days 2 nights stay at Festive Hotel. Had a horrible experience staying in our first room in rm 775. The door ledge was missing, the carpet was dirty with pcs of dried rice near the dressing table. Bathtub looked unclean with strands of hair and a visible black dot in it. No individual shower area. Had to stand in the bathtub to bath, felt quite unhygienic and inconvenient to bath in the bathtub, even had to carry my 7 years old boy in and out of the bathtub when bathing him. Really wondering isn't it inconvenient and dangerous for the elderly people to climb in and out of the bathtub to bath. Bad concept and design of the shower area. Room and bathroom also had a funny smell and the sofa bed looked dirty. Dare not even think of sitting on it. In fact the whole place looked gloomy and really spoilt our holiday mood just looking at the condition of the room. Changed to a cleaner room after much hassle, condition was better but we could hear a lot of talking and noises outside the room esp in the morning. Very disturbing. Can't seemed to get to the front desk at all despite numerous calls in different times of the day. Had to call the housekeeping instead to ask enquiries about the pool opening hours. Very frustrating! However, my son loves the loft bed and wanted to come back for a second time but my husband and I are very reluctant about it cos we are afraid of getting a dirty room again as we are very particular about cleanliness. Definitely the cleanliness of the hotel is not up to a 5 stars hotel standard. Really very disappointing cos we were really looking forward to our stay in Festive Hotel after hearing good comments about it from the friends around us. :(

  • Stayed: November 2013, travelled with family
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Thank LynnChua88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

Early last week my family and I were recommended to stay in Festive Hotel if we want a nice and happy stay in Sentosa Island..and we did. When we arrived at the reception we were attended by a very friendly and smiling front office staff who handled our queries and subsequent check in. Without her professional approach and her ever ready smile, we would feel it is just another normal check-in like any hotel. She does make the difference. We were very happy with the room and its amenities though it is not the best.
On the whole, we are very happy and satisfied with our stay. Thank you Festive Hotel. We will recommend our friends to you.

  • Stayed: November 2013, travelled with family
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Thank cheong s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

We were upgraded to a family room, at no extra charge, which was fabulous and my pre-schooler loved going up the steps to the bunk bed. The room has a large balcony, but unfortunately no chairs. We didn't spend much time in the room because there was so much to see and do on Sentosa. Rooms are a little dark, but otherwise quite comfortable. Some chairs for the balcony would have been helpful. We got a room overlooking the pool on level 4. Bed was extremely comfy. Would stay here again for a good rate. It's on the resort itself, next to Universal Studios with easy access around the island via monorail, and there's a beachfront shuttle and buses around the island that are all free. We got a one day play pass, with access to 4 activities, which was more than enough to fit into a day. Did the viewing tower, butterfly museum, cable car to Vivocity and went up the Merlion. This hotel is geared for families, whereas the others have a different theme. The buffet dinner at Starz (at Hard Rock Hotel) was very good with a lot of choice. Friendly concierge was very helpful with deciding what we could best do with a pre-schooler and how to get around the island. Plan to spend one day at Universal Studios and the rest of the time on Sentosa. We had got a 2 day pass for Universal Studios, but didn't use it the second day.

Room Tip: You may be lucky enough to get a free upgrade to a family room, if you have a child.
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  • Stayed: November 2013, travelled with family
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1  Thank AklTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We stayed at this hotel for 2 nights. We were greeted with smiling faces and helpful staffs. The family room can accommodate up to 2 adults and 3 children.( they have 1 big bed, one loft bed and a sofa bed). Location is very near Universal Studio, S.E.A. Aquarium , Festive Walk,Adventure Cove Water Park and shopping center. There is also a Casino and a theater just in case you want to unwind and relax a little bit. We will definitely go back to this hotel in the near future.

  • Stayed: December 2012, travelled with family
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Thank Haydee1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013 via mobile

Spent a lovely week at the festive hotel and let me tell you the renovations are almost over..Not once during the seven days were we bothered by any noise..being just one floor below the said renovation floor.awesome location..mid point to almost all the major attractions around rwsentosa.staff was very friendly and yes we did get out rooms earlier by 11am as requested...after a long flight.had a lovely time can't wait to get back next year yet again..

Stayed: November 2013, travelled with family
1  Thank annuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Sentosa Island
Price Range: £142 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 447
Official Description (provided by the hotel):
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just minutes away. ... more   less 
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